Victim Advocate

West Valley City; West Valley City (UT); Sur place; USD 50 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Life insurance

Paid time off

Paid holidays

Vision reimbursement

Résumé du poste

West Valley City seeks a Victim Advocate to assist victims of domestic violence and other violent crimes, providing information, education, referrals, and support. The role requires a high school diploma and advocacy training within a year, with prior victim-service experience preferred.

Starting pay ranges from $49,774.40 to $51,500.80 annually, with a 4x10 shift schedule and non-exempt status. Benefits include health, dental, life insurance, PTO, holidays, and retirement options.

Qualifications

• Graduation from a standard senior high school, or equivalent.
• Must attend advocacy training within one year of hire, if not already completed.
• Prior paid or volunteer experience working with victims preferred.

Responsabilités

• Assist the public and victims of domestic violence and other violent crimes by phone and in person.
• Review criminal cases and contact victims to provide crisis intervention and ongoing support.
• Explain protective orders and assist with the protective order process.
• Assist victims with security/separation from the perpetrator and related needs.
• Rotate with other Victim Advocates to handle the 24-hour crisis line.
• Coordinate with Victim Advocates to relay follow-up information.
• Assist police at scenes and gather information for case processes.
• Report child abuse and neglect when appropriate.
• Prepare case reports and update victim interaction records.
• Maintain composure and professionalism with tough conversations.

Formation

High school diploma or equivalent

Advocacy training within 1 year

Experience with victims preferred

Description du poste

Description

Come join a team dedicated to making a positive impact in our community, where the well-being of our residents is always our top priority. We offer flexible scheduling options (based on position) and foster professional growth through comprehensive training programs and learning opportunities. Shape your future in a career that empowers you to make a difference and thrive in a collaborative, purpose-driven environment.

Position Summary

The Victim Advocate assists the public and victims of domestic violence and other violent crimes by providing information, education, references, referrals, and support. The Victim Advocate has graduated from a standard high school, or equivalent. Prior paid or volunteer experience working with victims preferred. Bilingual language skills preferred.

Starting Pay:

$49,774.40 to $51,500.80; depending on qualifications

Schedule:

4x10 shift; days/hours to be determined

FLSA Status:

Non-Exempt

Benefits:

Full Benefits; health, dental, and life insurance, paid time off and paid holidays, vision reimbursement plan

Retirement:

Utah Retirement Systems, pension and/or 401(k)

Job Posting Close Date:

May close any time after Wednesday, November 11, 2026

Essential Duties and Responsibilities

• Assist the public and victims of domestic violence and other violent crimes by phone and in person. Inform and educate victims about the dynamics of domestic violence, victim’s rights, protective orders, court procedures, and the resources available to them. Provide safety information and references and make referrals to other agencies for assistance. Provide any other relevant information.
• Review criminal cases and make primary and secondary contact with victims to provide crisis intervention and ongoing support. Assist victims by providing emotional support and accompanying them to court.
• Work directly with victims to explain protective orders, determine if a protective order is needed or wanted, and assist with the protective order process.
• Assist victims with requests for security/separation from the perpetrator and/or the perpetrator’s family members, including the provision of hotel rooms and apartment rental assistance, transportation of victims and their minor children to shelters, and the provision of groceries and meals, as necessary.
• Rotate with the other Victim Advocates in the office in handling the “24 hour crisis line” phone, including carrying the phone and being available to answer the phone at all times, taking the time to assist callers, and being available to respond, if necessary.
• Coordinate with the other Victim Advocates in the office to relay contact or information for follow-up, as needed.
• If requested, respond with police officers to the scenes of incidents. Interact with police officers and gather and analyze information from police officers, victims, and attorneys to ensure the proper preparation of documents. If requested, assist in taking photographs and in gathering other pertinent information or evidence concerning the case during investigation or criminal proceedings.
• Report child abuse and neglect whenever appropriate and mandated.
• Prepare case reports and submit them to the Victim Services Coordinator for follow-up. Update files to keep accurate records of all meetings, contact, and other interfacing between the Victim Advocate and the victim.
• Maintain composure when confronted with hostile, emotional, or angry people and tactfully answer routine questions from the City staff and public. When in doubt, defer to the Victim Services Coordinator or to the Legal Department Division Head.
• Operate various types of typical office equipment, including minimal office machine maintenance and computer software necessary to perform tasks such as copying, filing, preparing protective orders and victim impact statements, and recordkeeping.
• Assist in the completion of applications for financial assistance, including Crime Victim Reparations general or rental/relocation expenses.
• Maintain the general order and cleanliness of the work area and the assigned City vehicle. Maintain the proper decorum and work ethic of the Victim Services Office, the Prosecutor’s Office, and the Legal Department.
• Other duties may be assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Graduation from a standard senior high school, or equivalent.
• Must attend advocacy training within one year of hire, if they have not already done so.
• Prior paid or volunteer experience working with victims preferred.

Language Skills

• Must possess excellent written and verbal communication skills in the English language.
• Bilingual language skills preferred.

Certificates, Licenses, Registrations

• Possess a valid Utah driver’s license or the ability to obtain one.

Physical Demands

• Physical movement, sitting, talking, hearing, and close vision ability.
• Occasional operation of a motor vehicle to travel unaccompanied for the purpose of conducting City business.
• Able to type; converse on the phone; and perform light physical tasks, including the operation of office equipment and machinery and occasional light lifting of objects.

Work Environment

• Typical office and courtroom environments, including air conditioning, ultraviolet lighting, low noise level, and little or no exposure to hazards.
• May include activities outdoors, including travel to crime scenes and victims’ homes.
• Exposure to potential discomfort associated with computer keyboarding and constant monitoring of computer display screens.
• Occasional travel to locations inside and outside the limits of West Valley City and/or the State of Utah to conduct City business.
• Exposure to varying levels of stress due to human behavior and the demands of the position.

Other

• Able to maintain victim confidentialities and deal diplomatically with City employees, including police officers; other agencies; and the public.
• Able to provide emotional support to victims of crime.
• Able to exercise initiative and sound judgment to react resourcefully under varying pressures and conditions.
• Good organizational skills and the ability to accept supervision and direction, accept the decisions of police officers and/or their commanding officers, and keep accurate records.
• Able to react to change productively.
• Must possess a good driving record.
• Must be able to pass a criminal background check and drug screen.
• Ability to work independently.

WORKING CONDITIONS:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical movement, sitting, talking, hearing, and close vision ability.
• Occasional operation of a motor vehicle to travel unaccompanied for the purpose of conducting City business.
• Able to type; converse on the phone; and perform light physical tasks, including the operation of office equipment and machinery and occasional light lifting of objects.

Work Environment

Typical office and courtroom environments, including air conditioning, ultraviolet lighting, low noise level, and little or no exposure to hazards. May include activities outdoors, including travel to crime scenes and victims’ homes. Exposure to potential discomfort associated with computer keyboarding and constant monitoring of computer display screens. Occasional travel to locations inside and outside the limits of West Valley City and/or the State of Utah to conduct City business. Exposure to varying levels of stress due to human behavior and the demands of the position.