Vice President - Wholesale Kyc Operations Manager

JPMorgan Chase & Co.; United States; On-site; USD 4,600 - 7,200; Full time

Job summary

JPMorgan Chase & Co. is seeking a Vice President to lead Wholesale KYC Operations, overseeing a 14-person Central Alerts Unit in Buenos Aires. The role drives Specialized Due Diligence, PEP/FCM guidance, and alignment with regulatory requirements, reporting to senior leadership.

Responsibilities include coaching, risk escalation, and coordinating with Front Office, Onboarding, Compliance, and Checker functions to ensure high-quality KYC outcomes. Strong AML/KYC background required.

Qualifications

• 3-5 years of experience in KYC.
• Strong AML/KYC background including knowledge of the USA PATRIOT Act and Bank Secrecy Act.
• Experience leading a ~14-person team in a KYC context.
• Ability to partner with Front Office, Compliance, Onboarding and Checker functions.

Responsibilities

• Lead a 14-person SpDD team and coach talent.
• Set execution standards and ensure delivery against policies and service levels.
• Escalate material findings with clear rationale and documentation.
• Coordinate across Front Office, Operations, Onboarding, Compliance and Checker teams.

Skills

KYC expertise

AML/KYC compliance

People leadership

Regulatory knowledge (PATRIOT/BA Act)

Job description

Vice President - Wholesale Kyc Operations Manager

JPMorganChase

JOB DESCRIPTION

Organization Description

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

If you're interested in working in an environment where leadership, excellence, integrity, and diversity are among our core principles, then explore the opportunities at J.P. Morgan Chase. This is an opportunity for a highly skilled KYC professional to progress their career in a growing and dynamic international organization. This Vice President role will lead a 14-person Central Alerts Unit (CAU) Buenos Aires team within Wholesale KYC Operations (WKO) conducting Specialized Due Diligence (SpDD) and providing guidance on KYC requirements for Politically Exposed Persons (PEPs) and Financial Crime Media (FCM). The VP will set expectations, coach talent, manage risk escalation, and partner closely with the Front Office, Onboarding, Compliance, and Checker functions to ensure alignment to regulatory requirements and internal standards. The WKO CAU Manager will be based in Buenos Aires, Argentina.

Leadership Accountabilities & Scope

• People leadership: Lead, coach, and performance-manage a 14-person SpDD team; build capability through structured training, feedback, and succession planning.
• Operational ownership: Set execution standards and ensure consistent delivery against internal policies, regulatory expectations, and agreed service levels.
• Risk management & escalation: Drive risk-based decisioning and timely escalation of material findings/issues; ensure clear documentation and rationale.
• Stakeholder leadership: Influence and align cross-functional partners (Front Office, Operations, Onboarding, Compliance, Checker functions) to remove blockers and deliver high-quality KYC outcomes.
• Continuous improvement: Champion a change mindset—identify themes, root causes, and control/process opportunities; lead initiatives that improve quality, efficiency, and control effectiveness.

Key Responsibilities

• Maintain deep expertise in corporate and local due diligence requirements related to identification of PEPs and FCM for direct customers.
• Coach and mentor team members through structured feedback, ongoing training, and day-to-day guidance.
• Ensure the team gathers, analyzes, and synthesizes information into clear, concise risk narratives and recommendations.
• Ensure regulatory requirements are appropriately identified and applied across jurisdictions, aligned to internal policies and procedures.
• Review and advise on PEP/FCM due diligence requirements, leveraging public and internal sources appropriately.
• Ensure KYC records are accurately maintained and updated based on sourced information and documented rationale.
• Communicate critical due diligence findings effectively to front office stakeholders, enabling informed decisions and timely progress.
• Build strong partnerships across functions; proactively resolve issues, manage dependencies, and maintain an effective escalation path.
• Proactively identify emerging risks and trends; provide senior leadership with clear insights, themes, and recommended actions.
• Lead and support process improvement and transformation initiatives, including changes to ways of working, controls, and quality practices.
• Demonstrated people-management experience (coaching, performance management, team development)
• Strong AML/KYC background, including knowledge of the USA PATRIOT Act, Bank Secrecy Act, and relevant local AML regulations.
• 3-5 years of experience in KYC
• Strong judgment, accountabilit