Vice President, Village Services

Palisades Tahoe; Olympic Valley (CA); On-site; USD 148,000 - 208,000; Full time

Benefits offered by this job

Free skiing + riding privileges

Healthcare options

Discounts on outdoor gear

401(k) plan with company match

Free and discounted lift tickets

Food & Beverage discounts

Discounts at resort retail stores

Employee Assistance Program

Job summary

Palisades Tahoe is seeking a Senior Leadership Team member to oversee Lodging, Retail, Rental and Commercial Services. You will guide strategic planning, project implementation, and operating budgets, while elevating the guest and employee experience.

Applicants must be 21+ and live the spirit of our mountain community. The role sits within a consolidated leadership team, with focus on driving long-range plans and annual business priorities across multiple resort services.

Qualifications

• Ability to lead and communicate across senior leadership teams.
• Strong business acumen and strategic planning capabilities.
• Experience aligning operations with guest and employee experience goals.

Responsibilities

• Support growth and alignment of Village Services leadership with Resort Leadership Team.
• Develop long-range strategic plans and annual business plans for Lodging, Retail, Rental, and Commercial Services.
• Oversee capital projects aligned with the strategic plan and ensure execution of annual business plans.
• Maintain executive relationships with Village HOA boards as representative of Palisades Tahoe.
• Lead commercial services tenant mix and financial health in line with strategy.
• Collaborate with resort and enterprise functions to drive demand generation and brand partnerships.
• Ensure direct reports are accountable for safety, employee experience, and guest experience.

Skills

Communication

Initiative

Business Acumen

Problem Solving

Innovation

Collaboration

Goal Setting

Education

High School Diploma or GED

Job description

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Year Round

Palisades Tahoe

Job Summary

This position is part of the Senior Leadership Team leading Lodging, Retail, Rental, and Commercial Services. Oversight includes Strategic Planning, Project Implementation, Operations Budgets, Guest Experience, Employee Experience and Employee Development.

Applicants must be at least 21 years of age.

Salaried

The base salary range below represents the low and high end of the Palisades Tahoe Resort, LLC's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base salary range: $148,296 - $207,615 per year.

A Great Job And Benefits To Match

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Job Responsibilities and Duties and Tasks

• Supports the growth and alignment of Village Services leadership and broader Resort Leadership Team.
• Supports development of long-range strategic planning and annual business plans for the Lodging, Retail, Rental, and Commercial Services.
• Supports or designs capital projects in alignment with strategic plan.
• Responsible for execution of annual business plan.
• Executive leadership and relationship with Village HOA boards as representative of Palisades Tahoe.
• Strategic leadership of Commercial Services tenant mix and financial health in alignment with strategic plan.
• Partners with resort and enterprise functions to drive demand generation, demand capture and brand and partnership support.
• Effectively establishes responsibility and accountability for direct reports in safety outcomes, employee experience, and guest experience.

Competencies And Job Requirements

• Communication - effectively delivers messaging for a variety of internal and external audiences. Actively listens to others and incorporates diverse viewpoint into communications.
• Initiative - Action oriented individual that is self-directed and plans for success.
• Business Acumen - Understands all aspects of industry and uses experience to implement departmental programs including budget and business plans creation, understands business trends and the guest experience.
• Problem resolution - Able to adjust quickly to new information and respond to changing priorities and or circumstances when completing a task or solving a problem.
• Innovation - seeks and embraces new ideas and processes to help the company succeed.
• Collaboration - works towards a common goal with others. Cooperates by valuing and being inclusive of differences in people and perspectives to best serve employees, guest, and the business.
• Goal setting - ensures the Directors and Departments set SMART goals and build initiatives that intend to deliver on departmental business plans. Goals incorporate employees, guest, financial success, community involvement and support of planet stewardship.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 50% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 35lbs. Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions

Indoor/Outdoor:

While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise:

The noise level in the workplace is usually moderate.

Equipment Used in Job:

None

Required

Education and Experience

• High School Diploma or GED

Preferred

• Minimum 5 years resort experience in a leadership position.
• Hands on experience in hospitality, retail, rental, and/or food and beverage operations
• Proven business acumen and track record

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.