Vice President, Village Services

Alterra Mountain Company; Olympic Valley (CA); On-site; USD 148,000 - 208,000; Full time

Benefits offered by this job

Free skiing privileges

Healthcare options

401(k) plan with company match

Discounts on outdoor gear

Discounted lift tickets

Job summary

Palisades Tahoe is seeking a Senior Leader to guide Lodging, Retail, Rental, and Commercial Services as part of the Senior Leadership Team. You will oversee strategic planning, project implementation, and operating budgets while focusing on guest and employee experiences.

Applicants must be at least 21 and will lead executive interactions with Village HOA boards, aiming to align operations with the resort's strategic plan and growth objectives.

Qualifications

• High School Diploma or GED is required.
• Preferred: minimum 5 years of resort leadership experience.
• Hands-on hospitality, retail, rental, and/or food & beverage operations experience is preferred.

Responsibilities

• Supports the growth and alignment of Village Services leadership and broader Resort Leadership Team.
• Supports development of long-range strategic planning and annual business plans for Lodging, Retail, Rental, and Commercial Services.
• Supports or designs capital projects aligned with the strategic plan.
• Responsible for execution of the annual business plan.
• Executive leadership and relationship with Village HOA boards as representative of Palisades Tahoe.
• Strategic leadership of Commercial Services tenant mix and financial health in alignment with the strategic plan.
• Partners with resort and enterprise functions to drive demand generation, demand capture and brand/partnership support.
• Establishes responsibility and accountability for safety outcomes, employee experience, and guest experience.

Skills

Leadership experience

Strategic planning

Budget management

Communication

Initiative

Business acumen

Problem solving

Collaboration

Goal setting

Education

High School Diploma or GED

Job description

Year Round

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary:

This position is part of the Senior Leadership Team leading Lodging, Retail, Rental, and Commercial Services. Oversight includes Strategic Planning, Project Implementation, Operations Budgets, Guest Experience, Employee Experience and Employee Development.

Applicants must be at least 21 years of age.

Salaried:

The base salary range below represents the low and high end of the Palisades Tahoe Resort, LLC's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base salary range: $148,296 - $207,615 per year.

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks

include the following; other duties may be assigned:

• Supports the growth and alignment of Village Services leadership and broader Resort Leadership Team.
• Supports development of long-range strategic planning and annual business plans for the Lodging, Retail, Rental, and Commercial Services.
• Supports or designs capital projects in alignment with strategic plan.
• Responsible for execution of annual business plan.
• Executive leadership and relationship with Village HOA boards as representative of Palisades Tahoe.
• Strategic leadership of Commercial Services tenant mix and financial health in alignment with strategic plan.
• Partners with resort and enterprise functions to drive demand generation, demand capture and brand and partnership support.
• Effectively establishes responsibility and accountability for direct reports in safety outcomes, employee experience, and guest experience.

Competencies and Job Requirements:

• Communication - effectively delivers messaging for a variety of internal and external audiences. Actively listens to others and incorporates diverse viewpoint into communications.
• Initiative - Action oriented individual that is self-directed and plans for success.
• Business Acumen - Understands all aspects of industry and uses experience to implement departmental programs including budget and business plans creation, understands business trends and the guest experience.
• Problem resolution - Able to adjust quickly to new information and respond to changing priorities and or circumstances when completing a task or solving a problem.
• Innovation - seeks and embraces new ideas and processes to help the company succeed.
• Collaboration - works towards a common goal with others. Cooperates by valuing and being inclusive of differences in people and perspectives to best serve employees, guest, and the business.
• Goal setting - ensures the Directors and Departments set SMART goals and build initiatives that intend to deliver on departmental business plans. Goals incorporate employees, guest, financial success, community involvement and support of planet stewardship.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 50% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 35lbs. Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor:

While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise:

The noise level in the workplace is usually moderate.

Equipment Used in Job:

None

Education and Experience:

Required:

• High School Diploma or GED

Preferred

• Minimum 5 years resort experience in a leadership position.
• Hands on experience in hospitality, retail, rental, and/or food and beverage operations
• Proven business acumen and track record

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.