Vice President, UX Researcher

BNY Mellon; New York (NY); On-site; USD 90,000 - 168,000; Full time

Job summary

BNY Mellon seeks a Vice President, UX Researcher to drive user experience research efforts across its Wealth Services platform. This role requires managing research projects and facilitating qualitative studies to enhance product design, coupled with building strong relationships within product teams. A strong background in UX research, particularly within financial services, is highly preferred.

Benefits

Highly competitive compensation

Flexible global resources

Generous paid leaves, including volunteer time

Access to wellbeing programs

Support for financial goals

Qualifications

• 6-8 years of experience in UX research.
• Deep expertise in facilitating qualitative research.
• Experience in the financial services industry is a plus.

Responsibilities

• Conduct and manage research projects aligned to product experience.
• Drive relationships and interactions with design teams.
• Lead trainings and workshops in UX research.

Skills

Analytical skills

Communication

Qualitative research

Organizational skills

Education

Bachelor's degree in psychology, user experience, design, or related discipline

Advanced degree

Tools

Qualtrics

Medallia

Foresee

Job description

Vice President, UX Researcher

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a mid-level User Experience Researcher to contribute to research activities across our product teams. As an expert in UX research processes, you'll work independently on research projects for your assigned product experience while also supporting strategic research initiatives.

This role will support research in the Wealth Services platform, encompassing financial advisory tools for a variety of client roles. In addition to work benefitting the platform, this role will be responsible for ensuring that research best practices are followed in alignment with BNY's Design Practice.

In this role, you'll make an impact in the following ways:

Key Responsibilities

* Conduct and manage research projects aligned to your assigned product experience and strategic research efforts

* Drive relationships and interactions with design and product experience leads

* Build relationships with product managers to influence multi-year roadmaps

* Manage communications around internal projects efficiently

* Lead specialized research practice areas to enhance overall practice maturity

* Take ownership in driving work forward while maintaining open communication channels

* Anticipate problems and proactively develop solutions

* Manage relationships with client-facing teams

* Lead trainings and workshops in your area of expertise

* Contribute to enhancing team processes and organizational efficiency

Research Activities Include

* User needs analysis and behavioral research

* Facilitating user feedback on strategic business priorities and features

* Validating new designs and product features before development

* Conducting usability testing for early release and production software

* Contributing to feedback programs for live software that integrate into QA and product workflows

Qualifications

* Bachelor's degree in psychology, user experience, design, human-computer interaction, or related discipline; advanced degree a plus

* 6-8 years of experience in UX research

* Deep expertise in facilitating qualitative research, with broad knowledge across multiple methodologies

* Strong analytical skills with ability to synthesize information across multiple factors

* Excellent communication and presentation skills across various audience types

* Exceptional attention to detail and organizational skills

* Experience with enterprise feedback tools such as Qualtrics, Medallia, Foresee, etc.

* Experience in securities or financial services industry is a plus

* Ability to work with limited direction on new assignments

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024


• World's Most Admired Companies, Fortune 2024


• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024


• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024


• "Most Just Companies", Just Capital and CNBC, 2024


• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024


• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $90,000 and $168,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

Our Commitment

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. We are committed to building the best global team that is representative and inclusive of the diverse talent, clients, and communities we serve. We support wellbeing and a balanced life through inclusive employment policies and employee forums.