Vice President, Technology Services

Houston Texans; New York (NY); On-site; USD 275,000 - 325,000; Full time

Job summary

The Houston Texans are seeking a Vice President of Technology Services who will drive the strategic direction and enhance technological capabilities across Major League Baseball. This pivotal role involves overseeing technology solutions, driving AI initiatives, managing substantial budgets, and fostering stakeholder engagement to elevate operational effectiveness and organizational success.

Benefits

100% Employer Paid Medical/Dental/Vision Premiums

Company Contributed 401k Plan

Paid Time off and Holidays

Paid Parental Leave

Access to Free Tickets to Baseball Games & MLB.TV

Discounts at MLB Store | MLBShop.com

Employee Assistance Programs (EAP)

Onsite/Online Training & Development Programs

Tuition Reimbursement

Disability Benefits (short term and long term)

Qualifications

• 10+ years in technology leadership.
• Experience in leading automation/AI initiatives.
• Proven ability to lead large-scale technology initiatives.

Responsibilities

• Oversee deployment of technology solutions across MLB.
• Drive AI adoption and innovation across all business units.
• Lead the Technology Services division ensuring strategic alignment.

Skills

Strategic Leadership

AI Strategy

Project Management

Stakeholder Engagement

Ethics and Compliance

Communication

Education

Bachelor’s degree in a relevant field

Advanced degree or relevant certifications

Tools

Cloud Solutions (GCP/Azure)

AI Platforms

Job description

At Major League Baseball, the Vice President of Technology Services plays a pivotal role in setting the strategic direction and ensuring the operational excellence of our Technology function. This executive position requires a forward-thinking leader who will not only oversee the deployment and management of technology solutions across MLB and its Clubs but also drive innovative strategies that enhance our technological capabilities and services.

A key responsibility of this role will be driving the use of AI across the workforce. This includes selecting appropriate tools, increasing organizational fluency, and ensuring the successful realization of both practical and strategic benefits of AI across MLB. The ideal candidate will bring a sharp understanding of emerging AI capabilities and a demonstrated ability to drive transformational change through technology.

This role also directly oversees MLB’s Corporate Infrastructure, Service Desk, Event Technology, and Media Management teams, ensuring reliable, scalable, and secure operations across the League. In addition, the VP will lead efforts to advance technology adoption and consistency in MLB’s remote offices and international operations, extending enterprise standards and support models globally.

Responsibilities

Strategic Leadership

• Shape and articulate a clear vision for the Technology Services division, ensuring alignment with MLB’s overall strategic goals
• Lead enterprise-wide technology initiatives and transformation efforts, including the adoption of AI technologies that improve efficiency, decision-making, and fan engagement
• Foster a culture of innovation, experimentation, and continuous improvement.
• Establish and track key performance indicators (KPIs) across all service domains to drive measurable improvement in reliability, responsiveness, and user satisfaction

Operational Oversight

• Spearhead the seamless operation of all technology services, including software, hardware, and integrated systems
• Lead initiatives to standardize and scale MLB technology services across domestic and international remote offices
• Ensure robust business continuity plans are in place to maintain operations and minimize disruptions during emergencies
• Partner with the League’s Information Security function to ensure infrastructure and platforms are designed and operated in alignment with cybersecurity standards and risk management practices

AI Strategy & Execution

• Champion the identification, evaluation, and implementation of AI use cases that enhance business outcomes
• Partner with business units to build AI literacy, foster adoption, and scale impactful use of AI tools across the workforce
• Serve as a strategic thought leader in the evolving AI landscape, advising senior leadership on risks, opportunities, and ethical implications

Budget and Resource Management

• Develop and manage substantial budgets, optimizing resource allocation across projects and operations
• Work closely with the Finance department to forecast financial needs and track expenditures

Technology Advancement

• Evaluate and integrate advanced technology solutions that enhance operational effectiveness and user satisfaction
• Champion the adoption of Software as a Service (SaaS) platforms, outsourcing strategies, and AI-enhanced tools to streamline operations and reduce costs

Partnership and Stakeholder Engagement

• Cultivate strong relationships with MLB clubs, major event organizers, and other ownership entities, offering strategic technology services as a shared resource
• Engage with technology vendors and partners to explore new business opportunities and innovations
• Serve as a trusted advisor to internal stakeholders, ensuring that Technology Services functions are aligned with evolving business needs and delivering a high standard of service

Team Development and Leadership

• Lead and expand a diverse team of technology professionals and external partners across multiple domains
• Foster an environment of professional growth, accountability, and collaborative success, including growing internal AI expertise

Policy and Procedure Development

• Establish comprehensive policies and procedures that support the adoption of new technologies, including AI, and ensure compliance with industry standards and best practices

Cross-functional Collaboration

• Collaborate with other departments to proactively address their technology needs, ensuring high-quality support and alignment with their objectives
• Act as a bridge between technology and business strategy, translating needs into effective digital solutions

Qualification & Skills

• Experience: 10+ years in technology leadership within a dynamic corporate environment, with demonstrated experience in strategic planning and execution
• Experience leading automation/AI initiatives is strongly preferred
• Education: Bachelor’s degree in a relevant field required; advanced degree or relevant certifications highly preferred
• Deep understanding of database management, networking, systems architecture, cloud solutions (GCP/Azure), and modern workplace technologies (Microsoft 365, Google Workspace, etc.)
• Familiarity with AI platforms, machine learning frameworks, and intelligent automation tools
• Proven ability to lead large-scale technology initiatives and teams, with excellent project management, decision-making, and problem-solving skills
• A track record of developing KPI-driven organizations that use data to improve operational effectiveness, service quality, and customer satisfaction
• Exceptional communication abilities, adept at engaging with executive-level stakeholders and external partners
• Strong commitment to ethical conduct and compliance in all business dealings.
• Willingness to travel and availability for non-traditional hours, including nights, weekends, and holidays

Salary Range: $275,000 - $325,000 (Base Salary) + Bonus

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.

Top MLB Perks & Benefits

• 100% Employer Paid Medical/Dental/Vision Premiums
• Company Contributed 401k Plan
• Paid Time off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store | MLBShop.com
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Pet Insurance

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

MLB is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

California Residents: Please see ourCalifornia Recruitment Privacy Policy for more details.

Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [e-mail]. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!