Vice President, Supplier Governance Operations & Insights

JPMorganChase; Plano (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Chase seeks a Vice President to lead Third-Party Governance for Consumer and Community Banking and International Consumer Banking. You will strengthen operations, drive proactive risk insights, and manage reporting frameworks with executive visibility on supplier assessments and decisions.

You will oversee program management, coordinate with risk, controls, and technology teams, and deliver timely guidance to leaders on emerging risks and incidents.

Qualifications

• Minimum 7 years of experience in program management, risk management, governance, operations or change management.
• Experience leading complex, cross-functional programs with executive visibility and competing priorities.
• Strong written and verbal communication skills for governance routines and executive materials.

Responsibilities

• Lead program governance for a portfolio of continuous-improvement initiatives with integrated plans and governance.
• Drive operational excellence in day-to-day processes and reporting frameworks.
• Deliver concise executive status reporting highlighting progress, risks and actions.
• Identify, assess and monitor third-party risk signals and translate insights into prioritization decisions.
• Mature event and incident management practices with clear escalation and lessons learned.
• Partner with business, risk, controls, operations and technology to align priorities and resolve dependencies.

Skills

Program management

Risk management

Governance

Change management

Stakeholder management

Executive communication

Cross-functional leadership

Education

Bachelor's degree

Job description

Job Description

Lead streamlined operations for supplier governance and turn third-party performance metrics and reporting into executive-level insights on business risk. Help build a modern, insight-focused approach to third-party governance while driving operational excellence in current state processes and platforms. You will join a collaborative team that connects business priorities, subject-matter expertise, and emerging-risk insights. Together, we will strengthen governance, improve how change is prioritized and delivered, and help leaders act with clarity when new risks, events and incidents arise.

Job Description

Lead streamlined operations for supplier governance and turn third-party performance metrics and reporting into executive-level insights on business risk. Help build a modern, insight-focused approach to third-party governance while driving operational excellence in current state processes and platforms. You will join a collaborative team that connects business priorities, subject-matter expertise, and emerging-risk insights. Together, we will strengthen governance, improve how change is prioritized and delivered, and help leaders act with clarity when new risks, events and incidents arise.

As a Vice President in Third-Party Governance supporting Consumer and Community Banking and International Consumer Banking (ICB), you will strengthen operations and drive proactive risk insights across the organization. You will lead program management for a portfolio of reporting frameworks, prioritize stakeholder outreach, and provide clear executive reporting on supplier assessments, risks and decisions.

Job responsibilities

• Lead program governance for a portfolio of continuous-improvement initiatives by establishing integrated plans, milestones, dependencies, governance routines and performance measures that drive accountability, timely decisions and measurable outcomes.
• Drive operational excellence into day-to-day processes and reporting frameworks.
• Deliver concise executive status reporting that highlights progress, outcomes, emerging concerns, trade-offs and required actions.
• Identify, assess, elevate and monitor relevant third-party risk signals, and translate resulting insights into prioritization decisions and opportunities to strengthen the third-party risk framework.
• Mature event and incident management practices that clarify roles, escalation paths, communications and follow-up actions, while capturing lessons learned and recommending practical process, data and tooling enhancements.
• Partner with business, risk, controls, operations, technology and subject-matter experts to align priorities and resolve cross-functional dependencies.

Required Qualifications, Capabilities, And Skills

• Minimum of 7 years of experience in program management, risk management, controls, governance, operations or change management.
• Demonstrated experience leading complex, cross-functional programs with multiple stakeholders, dependencies and executive-level visibility, while managing competing priorities, exercising sound judgment and maintaining delivery momentum.
• Working knowledge of risk and control principles, including issue identification, escalation, remediation and sustainable process design.
• Strong written and verbal communication skills, with experience developing governance routines, status reporting, decision materials and executive communications that influence stakeholders, facilitate decisions and provide clarity to senior leaders.
• Strong analytical and problem-solving skills, with the ability to synthesize qualitative and quantitative information and translate ambiguous or evolving risk and business needs into clear priorities, processes, roles and actionable deliverables.
• Demonstrated ability to build trusted partnerships across business, risk, controls, operations and technology teams.
• Bachelor's degree

Preferred Qualifications, Capabilities, And Skills

• Experience with third-party risk management, supplier governance, operational risk, resiliency or event and incident management.
• Experience designing or maturing emerging-risk sensing, assessment, monitoring or reporting practices.
• Experience supporting transformation portfolios, operating-model design or enterprise change initiatives.
• Familiarity with workflow, reporting, analytics or automation tools used to improve governance and management insight.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.