Vice President, Solutions Consulting

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 120,000 - 190,000; Full time

Job summary

BNY Mellon in Pittsburgh, PA seeks a Vice President, Solutions Consulting to lead client delivery within the Data & Analytics team. You will act as the primary client contact for service delivery, ensuring alignment with project needs and operational requirements.

You will manage end-to-end service delivery, monitor SLAs, resolve issues, drive continuous improvement, and escalate as needed. This role requires strong leadership, cross-functional collaboration, and the ability to translate

Qualifications

• Bachelor's degree in Business, Information Technology, or related field (or equivalent work experience).
• 6-10 years experience in relevant roles.
• Experience in service delivery management, client relationship management, customer success, or project management within a technology or managed services environment.
• Understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients.
• Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence.
• Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement.

Responsibilities

• Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements.
• Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations.
• Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction.
• Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication.
• Cross-functional collaboration across teams to solve unique and complex problems.

Skills

Client relationship management

Service delivery management

Project management

Data & Analytics understanding

Cross-functional collaboration

Leadership & mentoring

Issue escalation

Education

Bachelor'S degree in Business, IT, or related field

6-10 years experience

Job description

We're seeking a future team member for the role of Vice President, Solutions Consulting to join our BNY Data & Analytics team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements
• Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations
• Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction
• Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication
• Cross-functional collaboration across teams to solve unique and complex problems

To be successful in this role, we're seeking the following:

• Bachelor's degree in Business, Information Technology, or a related field (or equivalent work experience)
• 6-10 years experience
• Proven experience in service delivery management, client relationship management, customer success, or project management within a technology or managed services environment
• Understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients
• Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence
• Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement