Vice President, Sales & Service

DuraServ; Riverside (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Paid time off & holidays

Vehicle allowance

Job summary

DuraServ is seeking a Vice President, Sales & Service who drives performance through people, process, and operational discipline—not a personal quota. This operator's role leads branch-level P&L, sets direction, and ensures sales execution and service delivery meet the company's standards.

You'll own branch performance, sales and service leadership, and people development, building a team, coaching, and ensuring staffing and training align with growth targets across markets.

Qualifications

• Requires proven operational leader with P&L experience.
• Experience leading sales and service teams and driving performance.
• Strong decision-making using market data and customer insights.
• Ability to build relationships with senior customers and stakeholders.

Responsibilities

• Direct branch sales team targets, coaching, and accountability.
• Lead quoting, scheduling, and job execution to ensure on-time delivery.
• Monitor branch financial performance including forecast and budget.
• Develop and retain a high-performing branch team through coaching and training.

Skills

P&L management

Operational leadership

Sales leadership

Team development

Customer relationship management

Education

Bachelor's degree preferred

Equivalent education & experience considered

Job description

You build the team that changes it.DuraServ is looking for a

OWN YOUR SUCCESS.

SOME LEADERS MANAGE THE SCOREBOARD.

You build the team that changes it.

DuraServ is looking for a Vice President, Sales & Service who drives performance through people, process, and operational discipline — not a personal quota.

This Is an Operator's Role.

At DuraServ, a branch is a business within a business. It has a P&L. It has a sales team, a service team, a customer base, and an operational infrastructure that has to perform every single day. Running it well requires someone who thinks like an owner — not a salesperson waiting to close the next deal.

The Vice President, Sales & Service in this role leads from the top of the branch — setting direction, developing people, managing financial performance, and ensuring that sales execution and service delivery operate at the standard DuraServ expects in every market we serve. You don't carry a personal quota. You carry the branch.

If you've built something before — a team, a culture, a P&L that moved in the right direction because of the decisions you made — this is where that experience belongs.

What You'll Own

Branch Performance

• Manage overall branch operations — sales execution, service delivery, staffing, training, inventory, facilities, and financial controls
• Monitor and drive branch financial performance to achieve sales, growth, and profitability targets — you own the P&L, the forecast, and the outcome
• Provide input to strategic decisions affecting the branch and participate in budget development with regional leadership
• Maintain and apply current knowledge of markets served, customers, vendors, and competitors to keep the branch positioned to win

Sales & Service Leadership

• Directly lead the branch sales team — setting targets, coaching performance, and building a culture of accountability and results
• Lead quoting, scheduling, and job execution to ensure service work and projects are delivered safely, on time, and within scope
• Build and manage customer relationships that drive satisfaction, retention, and growth — you are the senior relationship owner for the branch
• Enforce safety, quality, and regulatory compliance across branch operations, including routine field and warehouse audits and corrective action follow-through

People Development

• Lead the service team through subordinate managers and directly develop the sales professionals under your leadership
• Coach and develop the team on technical skills, sales skills, and professional standards — you raise the floor and the ceiling
• Ensure staffing levels, training cadence, and performance management practices keep the branch operating at full capacity

Who We're Looking For

We're not looking for the top sales rep who wants to move into management. We're looking for the leader who already thinks in terms of systems, teams, and outcomes — not personal production.

• A proven operational leader with experience running a P&L — you understand the relationship between sales execution, service delivery, and financial performance
• A developer of people — you've built teams, coached underperformers, and created cultures where accountability and results are the standard, not the exception
• A sound business decision-maker — you use market knowledge, financial data, and customer intelligence to make calls that move the branch forward
• A customer relationship leader — you engage at the senior level, resolve escalations, and set the tone for how the branch treats every account
• Operationally fluent — comfortable managing inventory, facilities, scheduling, and compliance in a multi-function branch environment
• An excellent communicator — across your team, with customers, with vendors, and with regional leadership above you
• 5+ years of combined B2B sales and operational leadership experience, with a background in industrial or distribution services required
• Bachelor's degree highly preferred; equivalent education and experience considered
• Previous experience managing sales professionals is strongly preferred
• Valid driver's license and clean driving record required — field presence with your team and customers is part of this role

What's In It For You

• Competitive base salary + performance incentives tied to branch results — your compensation reflects the branch you build
• Full benefits package: medical, dental, vision, supplemental insurance plans, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• My Personal Health Assistant program
• Continuous training, professional development, and a clear path to regional leadership for top performers
• National infrastructure with local ownership — you run the branch with the backing of a proven organization
• Employee discount programs through DuraServ's corporate partnerships

A Direct Note to the Right Candidate.

If you've been a strong operational leader who's been passed over because you weren't the loudest voice in the sales meeting — this role values what you actually bring.

If you've led teams that performed because of the culture you built, the standards you set, and the people you developed — that's exactly what this branch needs.

If you're the kind of leader who walks into a branch and immediately sees what needs to change, who needs coaching, and what the path to better performance looks like — we built this role for you.

Own your success. The branch is yours to lead. Come run it.

Please note: This is NOT a remote or hybrid role. On-site leadership and high visibility with your team and customers is required.

About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. We partner with Fortune 500 distribution centers and regional operators alike. Our reputation is built on performance — and we hire accordingly.

Compensation

This compensation information is a good faith estimate of the salary or hourly wage range that DuraServ reasonably expects to pay upon hire, and is provided in accordance with applicable state and local pay transparency laws. Similar positions located outside of a covered jurisdiction may not necessarily receive the same compensation. The anticipated starting compensation range for this role is $165,000 (broken down into a monthly draw), plus uncapped commission and a monthly vehicle allowance, and reflects the range DuraServ expects to pay at the time of hire, based on factors including geographic market, skills, experience, qualifications, and internal equity.

Salary/Hourly: Salary + Commission

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays

Equal Opportunity Employment

DuraServ and its subsidiaries are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

For candidates applying to a job in California, please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA click here.

Accommodation

DuraServ and its subsidiaries are committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email [e-mail] .

NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS

DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms. Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired. Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.

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