Vice President - Restaurant Technology & Operations - Arby’s

Inspire-Brands; Atlanta (GA); On-site; USD 250,000 - 350,000; Full time

Job summary

Inspire-Brands is seeking a Vice President of Restaurant Technology & Operations to lead enterprise platforms for Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin', and others. The role drives stability, scalability, and performance across in-restaurant, off-premise, and enterprise tech, partnering with Ops, Digital, and Finance to balance innovation with operational rigor.

You will build a high-performance culture, mentor leaders, and own long-term operational plans while ensuring uptime and

Qualifications

• 15+ years of progressive IT management experience.
• 10+ years of cross-functional program leadership with vendors.
• 4-year degree in CS/IS or related field; advanced degree preferred.

Responsibilities

• Co-lead strategies with Ops, Digital, Finance and partners to drive enterprise tech.
• Oversee ITSM processes and vendor governance for reliability and cost efficiency.
• Own AI/automation strategy to improve efficiency and service reliability.
• Coach and develop teams; manage executive communications and escalations.
• Ensure high availability of in-restaurant, off-premise, and enterprise platforms.

Skills

IT management

Cross-functional leadership

Vendor governance

AI & automation in operations

ITSM/ITIL

Analytical skills

Communication skills

Data-driven decision making

Restaurant technology experience

MS Office proficiency

Education

Bachelor's degree in computer science / information systems / related field

Advanced degree preferred

Tools

POS systems

Kiosks

Digital menu boards

SQL/data tools

Job description

Vice President - Restaurant Technology & Operations - Arby's is senior enterprise leader responsible for the stability, scalability, and performance of technology that enables restaurant and digital operations across a large, geographically distributed organization.This role leads multiple teams of Directors and Managers and owns the operational execution of in‑restaurant, off‑premise, and enterprise technology platforms, ensuring high availability, consistent performance, and minimal disruption to restaurant operations and franchise partners of the Arby’s brands.The position focuses on translating business and brand strategies into reliable, repeatable operational outcomes through disciplined operating models, ITSM‑aligned processes, vendor governance, and continuous improvement. The VP establishes and executes mid‑ to long‑term operational plans, oversees complex third‑party ecosystems, and serves as the executive escalation point for technology incidents, service performance, and enterprise rollouts. Success is measured through uptime, service levels, cost efficiency, and the ability to support growth, innovation, and change at scale.As a cross‑functional leader, the role partners closely with Operations, Digital, Finance, and external partners to balance innovation with operational rigor. A core responsibility is building a high‑performance culture that emphasizes accountability, data‑driven decision‑making, and leadership development, ensuring technology operations remain a competitive advantage for a large‑scale enterprise.RESPONSIBILITIESEstablishes and implements strategies that have short, mid, and long-term impact on company resultsImproves upon entire processes or systems leveraging experiences and in-depth understanding of best practices. Extensively analyzes problems to seek understanding of the underlying issue and root cause of the problemEstablishes and implements tactical and operational plans for the function of the business. Focus is on strategies to achieve business results, which may require substantial development of new processes or standardsDaily interactions with parties within and outside of own job function. May negotiate to influence internal and external parties to accept concepts, practices and approaches of the operational area. Frequently conducts briefings to senior leaders both within and outside the business.Creates a culture and mindset of ‘starting with yes’ – this leader is responsible for franchisee and internal (non-IT) customer satisfaction and builds relationships and an org culture that works to improve both the effectiveness and the perception of the IT organization.Develops and coaches direct and indirect team members to drive strong performance, build leadership capability, and strengthen the succession pipelineLeads enterprise‑level financial strategy and capital governance, optimizing resource allocation to drive sustained growth, operational efficiency, and long‑term financial health.Defines and champions the organization’s vendor ecosystem strategy, ensuring vendors are leveraged as strategic partners to drive enterprise performance, resilience, and long‑term competitive advantage.Within their domain, own the strategy, implementation, and operationalization of AI and automation technologies to improve efficiency, decision making, and service reliability.EDUCATION AND EXPERIENCE QUALIFICATIONS15+ years of progressive experience in IT management15+ years of experience leading cross-functional programs with business leaders, product managers, and vendors to deliver complex technology initiatives with measurable results in medium-to-large-sized enterprise environments10+ years of leadership experience over retail (physical store) technology environments is required; Experience with restaurant technologies (POS, kiosks, digital menu boards/signage, and in-store infrastructure) is highly preferred4-year Degree in computer science, information systems, or related field; Advanced degree preferredREQUIRED KNOWLEDGE, SKILLS, OR ABILITIESExpert knowledge of relevant applications, technical platforms, vendors, and hardware in the restaurant industryAdvanced general management and leadership capabilities with proven success leading business or functional teamsExpert proficiency with Microsoft operating systems and related software, plus familiarity with at least two additional operating systems, such as iOS, Android, or LinuxExpert knowledge with ITSM frameworks such as ITIL; Industry recognized certifications in this area preferredExpert knowledge in supporting multi-modal and geographical disparate locationsExpert experience in building business and technical requirementsStrong analytical skills, including a thorough understanding of how to interpret franchisee and end-user business needs and translate them into operational requirementsStrong networking, relationship-building, and influencing abilitiesAbility to clearly and concisely communicate to all levels of the organization, including written and verbal communicationsConfident presentation skills in front of large groups of people both in-person and over video conferenceExcellent problem-solving abilityExceptional organization, communication skills, and attention to detailAbility to meet deadlines and make sound decisions based on data and stakeholder feedbackAbility to work cross-functionally within a highly matrixed organizationExpert in Microsoft Office Suite, including but not limited to Excel, Outlook, PowerPoint, and WordStrong knowledge in the practical application of AI and other modern technology toolsIntimate understanding of technical specification documentation, integration best practices and services-based architectureThis position is based in our Atlanta Support Center, with an expected on-site presence of 80%.#LIIBInspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.