Vice President, Professional Services

Smartsheet; United States; Remote; USD 250,000 - 318,000; Full time

Job summary

A leading SaaS company in the US is seeking a Vice President to lead their Professional Services team. This role involves owning the strategy and delivery across a high-performing team of over 250 professionals. The ideal candidate will have extensive experience in service delivery and team management, with a focus on driving customer success. This position is remote-eligible and offers a competitive salary within the range of $250,000 to $317,500.

Benefits

HSA, 100% employer-paid premiums

401k Match

Monthly stipend for work support

Flexible Time Away Program

Paid Volunteer Day

Professional development opportunities

Teleworking options from any registered location

Qualifications

• 15+ years of experience leading services delivery across Commercial and Enterprise segments.
• Experience defining and evolving delivery methodology.
• Global, Offshore, Nearshore Delivery experience desirable.

Responsibilities

• Lead a team of 250+ global Professional Services team members.
• Create a multi-year vision and strategy for Professional Services.
• Deliver a balanced P&L via strong Professional Services Sales strategy.

Skills

Leadership

Service delivery

Project and Portfolio Management

Communication

Team Management

Education

Bachelor's degree in business or equivalent discipline

MBA preferred

Job description

Overview

For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space—space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday.

Smartsheet is seeking a dynamic, operationally focused leader to join our team to lead the Professional Services team. Reporting directly to the Chief Customer Officer, this Vice President will own the strategy, design, delivery, and revenue across our global professional services practice. At Smartsheet, this high-performing team of 250+ professionals delivers the technical, operational, and consultative perspective that enables our customers\' success with the Smartsheet platform. At a current revenue of $70M annually, the ProServe practice is poised to grow and deliver even more value to customers and our business.

This is a remote-eligible position and you may work remotely from anywhere in the US.

You will

• Lead a team of 250+ global Professional Services team members, including TAM, Delivery Consultants, Architects, Customer Training, and PS Engineering
• Lead the process of building a multi-year vision and strategy for Professional Services as a force multiplier for Smartsheet solutions
• Create a teaming model for partnering with sales, support, customer success, and the channel team on a cohesive approach to enterprise account success
• Consistently deliver a balanced P&L, via strong Professional Services Sales strategy, margin and utilization optimization, and customer-centric execution and project delivery
• Provide coaching and guidance to help each PS Service Line leader grow and optimize their business and offering portfolio
• Deeply understand the needs of our customers / marketplace to propose additional service offerings or service lines that advance customer adoption and increase the value of the Smartsheet work platform
• Incubate the PS Partner Success function so that we have both a vibrant partner services ecosystem and market recognition as the premium services organization for CWM
• Mature our global rate structures and enhance our contracting mechanisms in areas of fixed fee, prepaid, and innovative ARR style services while maintaining the health of our consulting and implementation businesses
• Ensure PS is a strategic selling asset for our field, and a strong partner to product, success and support bringing the customer voice to bear on the evolution of our products
• Create and Monetize IP in areas of CWM, PPM, Martech to accelerate value and reduce implementation friction
• Travel: 25% on average; up to 50% on occasion; primarily domestic, some international

You have

• 15+ years experience leading services delivery across Commercial and Enterprise segments - experience delivering upon P&L expectations in a Public and/or >$1Bn SaaS company preferred
• 10+ Experience defining and evolving delivery methodology and definitions of roles and practice teams
• Solution Domain knowledge in areas such as Project and Portfolio Management (PPM), Marketing Technology, Workflow, Automation, and Collaborative Work Management is preferred
• Ability to influence across the C-Suite with desire and ability to lead in a matrixed, highly-complex environment
• Excellent leadership and team management skills, with a demonstrated ability to build and motivate globally distributed, high-performing teams
• Global, Offshore, Nearshore Delivery and Partner/Channel delivery experience highly desirable
• Bachelor\'s degree in business or equivalent discipline; MBA preferred

Current US Perks & Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$250,000—$317,500 USD

Get to Know Us

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You\'ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you\'re doing work that stretches you, excites you, and connects you to something bigger, that\'s magic at work. Let\'s build what\'s next, together.

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote