Vice President, Production Services Application Support
BNY
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Job summary
BNY Mellon in Pittsburgh, PA seeks a Vice President, Production Services Application Support to maintain operational integrity of critical applications and platforms supporting financial operations. You will monitor real-time dashboards, ensure availability, and coordinate incident response with platform engineers.
Applicants should have extensive IT infrastructure experience, ITIL discipline, and hands-on knowledge of SQL, automation tools, and monitoring platforms within an enterprise payments
Qualifications
- Bachelor’s degree in information technology or computer science or equivalent.
- 12+ years in technology support, including IT infrastructure troubleshooting.
- Strong SQL and database knowledge; payments ecosystem a plus.
- Experience with automation tools: Prometheus, Dynatrace, AppDynamics, Splunk, Python.
- ITIL Service Management proficiency within an enterprise environment.
Responsibilities
- Provide governance for Production Services in the region and mentor new members.
- Resolve issues related to critical applications, servers, networks, and telecoms.
- Develop and maintain standard procedures to troubleshoot and resolve events.
- Collaborate with platform engineers to reduce MTTR and improve service delivery.
- Support disaster recovery and business contingency events.
- Perform routine system maintenance, upgrades, and backups per procedures.
Skills
Education
Tools
Job description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Welcome to the Production Services – Global Payments and Trade team. This team provides proactive and reactive monitoring and support of the organization’s critical applications that support our client facing platforms within the BNY Mellon eco system. This support includes actively monitoring, managing, and maintaining the application and hardware infrastructure for the Applications providing these services to our internal and external clients. The team also provides reporting, performance metrics and change release management. The service is delivered in a consistent, predictable, and reliable manner.
The Global Payments and Trade Platform is part of the Client Platforms group and provides end-to-end accountability for the delivery of enterprise services, solutions, and capabilities internally. It enables all Client Platform teams to deliver their services effectively. Its purpose is to support and optimize related capabilities to create enterprise platforms, and to streamline and unite business areas into revenue-generating client platforms.
As a Vice President, Production Services Application Support member, he/she will be responsible for maintaining the operational integrity of our technology applications and platforms. This senior role is crucial in ensuring the stability, efficiency, and continuous availability of the systems that support our financial operations. The Production Services team is monitoring the real-time dashboards for first touch remediation of events impacting our critical applications. Where not supported they are accountable for confirming that proper attention is being applied to each of the events by the team. Location: Pittsburgh, PA
- Provide governance for the Production Services group in the region, inclusive of the mentoring of new members.
- Resolve issues related to critical applications, servers, networks, and telecommunications.
- Build and maintain standard procedures and documentation to troubleshoot and resolve events.
- Work with platform engineers to reduce mean time to resolution and enhance the delivery of the service.
- Provide support and coverage for any disaster recovery or business contingency events.
- Perform routine System Maintenance, upgrades, and backups. Following established procedures and compliance regulations.
The successful candidate for this position will possess the following combination of education and experience:
- Bachelor’s degree in information technology or computer science and/or equivalent work experience in similar fields.
- 12+ years of experience in technology support areas. Including Network, Windows, Unix, and/or Mainframe performing hands-on IT Infrastructure & Application troubleshooting.
- Proficiency in SQL and experience with database management and knowledge of payments ecosystem a plus
- Proficiency in Automation Solutions, Prometheus, Dynatrace, AppDynamics, Splunk and Python automation scripts.
- Strong understanding of the Financial System and Trading platforms.
- Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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