Vice President, Payments & Fraud

Ticketmaster; Tucson (AZ); Remote; USD 150,000 - 250,000; Full time

Job summary

A leading company in the live entertainment industry seeks a Vice President of Payments & Fraud. This executive role involves leading strategy and operations for payments and fraud across global markets, ensuring exceptional fan experiences while optimizing revenue and cost. The ideal candidate will have extensive experience in payments and fraud, strong leadership skills, and the ability to collaborate across a matrixed organization.

Benefits

Medical, Dental and Vision benefits

Paid time off including holidays

401(k) program with company match

Tuition reimbursement

Volunteer time off

Qualifications

• 15+ years’ experience in payments and/or fraud role.
• Experience leading in a significant-scale business.
• Deep domain expertise in online Global Payments and Fraud.

Responsibilities

• Own the Global Payments and Fraud strategy for Ticketmaster.
• Drive improvements in key Payments and Fraud metrics.
• Lead from the front on all 'Major Incidences' related to Payments and Fraud.

Skills

Leadership

Collaboration

Data Analysis

Communication

Education

Bachelor's degree

Job description

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Job Summary

JOB DESCRIPTION: Vice President, Payments & Fraud

Job Summary

JOB DESCRIPTION: Vice President, Payments & Fraud

Location: Los Angeles, CA. / Remote

Division: Ticketmaster (Global)

Line Manager: Chief Operating Officer

Contract Terms: Full Time

THE OPPORTUNITY

The Payments & Fraud team is a vital and central part of the Global Ticketmaster organization.

We are seeking an experienced executive to lead strategy and operations for payments and fraud across our global markets. This senior leadership role demands an exceptional payments & fraud leader who will architect and drive Ticketmaster’s strategies across these domains, partnering closely with key internal stakeholders to ensure the great fan experiences we build align with the vision and goals of payments and fraud.

THE JOB

The Vice President, Payments & Fraud will lead an impactful organization of experienced payment, fraud prevention and chargeback fighting individuals who are the backbone of stability and progress—committed to keeping the lights on while constantly striving for greater resiliency, operational excellence, and seeking opportunities for revenue growth and cost optimization.

This is a unique opportunity to shape a high-volume, Global Payments & Fraud function with strategic influence across Product, Engineering, Operations, Commercial and Finance.

To be successful, the Vice President, Payments & Fraud will need to serve as a key collaborator across a matrixed organization and be able to apply their deep payments & fraud expertise to the context of an always-on, large and complex ticketing company; this includes the clear articulation of Payments & Fraud performance and strategies to the TM Executive team.

Benefits & Perks

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network
  
  

What You Will Be Doing

Strategic Leadership

• Own the Global Payments and Fraud strategy for Ticketmaster, and influence product roadmap prioritizations and commercial decisions
• Own the Global Payments and Fraud P&L; drive and execute a data strategy that facilitates deep insight into all financial elements of Payments and Fraud
• Treat Payments and Fraud as growth levers, and not just cost centers; be a thought leader on new initiatives and optimizations, and partner closely with Live Nation Sponsorship team on partnerships in the domain
• Deeply understand the Ticketmaster infrastructure, data and business complexities – to maximize the effectiveness of the team and associated KPIs, as well as to drive and influence improvements and operational efficiencies (including automation)
  
  

Optimization and Solutioning

• Drive improvements in key Payments and Fraud metrics – auth rates, cost-influencing parameters (including local payment methods), UX/conversion, fraud rates, chargeback win rates etc.
• Foster and maintain meaningful relationships with vendors, partners and other key players in the payments and fraud industries
• Collaborate with Finance, Operations, Support and Business/Commercial leaders to uncover and align on optimization and growth opportunities; establish deep working relationships with Product and Engineering to influence and execute on roadmap priorities
  
  

Risk, Financial and Resiliency

• Have an understanding of existing and future changes to regulatory matters in the payments industry, and how they apply to our business
• Proactively report on identified Payments and Fraud risks that could impact business operations, financial settlement/reconciliation and other metrics
• Lead from the front on all “Major Incidences” related to Payments and Fraud; ensure that teams are empowered and unblocked to maximize mitigation efforts, and own/lead on subsequent mitigation and resiliency strategies
• Own the documentation of internal processes and vendor escalation details to ensure transparency cross-functionally
  
  

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor's degree or equivalent work experience required.
• 15+ years’ experience in a payments and/or fraud role; must have experience leading within a significant-scale and high-demand business. Ideally, experience with complex marketplaces or platforms.
• Deep domain expertise in online Global Payments and Fraud, including vendor and scheme relationships, local/alternative payment methods, regulatory considerations, and general understanding of the underlying technical infrastructure that underpins the key market payment systems.
• Strong working knowledge of the full payment processing lifecycle, including nuances related to global vs domestic payments, and subsequent impacts and considerations on fraud prevention and loss mitigation measures. Ideally experience within the ticketing and/or digital goods space.
• Willingness and ability to lead globally; working across multiple times zones and countries and adjust workflow as needed.
• Strong and capable with data - ability to represent key KPIs and develop detailed AOI projections and scenarios for future projects. Strong attention to detail.
• Strong coaching skills for team members to effectively manage a large and diverse set of people with individual goals and needs.
• Excellent at building and communicating compelling, numbers-backed strategy, and selling to senior stakeholders.
  
  

You (behavioural Skills)

• You will be relentlessly detail orientated, able to pick up on small pockets of information and drive actionable insights from them.
• You will be a leader of people, and an outstanding communicator.
• You will have a medium and long-term vision but be able to pick off quicker wins along the way to ensure we are on a path to long-term improvement but looking after today also.
• You will be deeply organized and be able to get very specific on the goals you set out to achieve and their purpose.
• You will be extremely enumerative. All strategies, vendor decisions, enhancements, must back out to real dollar wins.
  
  

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Entertainment Providers

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