Vice President, Partnerships and Account Management

Kooth Digital Health; Chicago (IL); Remote; USD 170,000 - 200,000; Full time

Job summary

Kooth Digital Health is seeking a Vice President of Partnerships and Account Management. This strategic leadership role focuses on driving growth through partnerships and enhancing client relationships. The ideal candidate will have over 10 years of experience in the Healthcare IT sector and substantial leadership experience. Join us to make a positive impact in digital mental health care.

Benefits

Excellent Medical, Dental, and Vision Coverage

Generous Paid Time Off

Employee equity program

401(K) Retirement Plan with company match

8 Paid Holidays, plus two half-day holidays

Qualifications

• 10+ years of experience in Healthcare IT solutions, partnerships, or account management.
• 5+ years in a leadership role, preferably in behavioral healthcare.
• Proven track record in establishing and managing strategic partnerships.

Responsibilities

• Drive growth through high-impact partnerships and ensure exceptional client relationships.
• Lead and mentor the account management team to improve customer satisfaction.
• Develop and execute strategies for partnership success and account management.

Skills

Negotiation

Leadership

Strategic Thinking

Data-driven Decision Making

Communication

Job description

Vice President of Partnerships and Account Management | Full-Time, Remote (Central or Eastern Time Zones)

About Us

At Kooth, our mission is to create a welcoming space for effective personalized digital mental health care that is available to all. We do this by leveraging an early intervention model and theory of change that empowers young people (13-25 years old) to overcome challenges, unlock their full potential, and lead fulfilling lives. We're not just a service; we're a culture of care – committed to inclusivity, innovation, and impact.

Our culture is driven by our values - Alongside You, Flexible, Compassionate, Committed, and Safe. These values are present in the work that we do, the environment in which we do it, and in the relationships we have with our service users, peers, and leaders. With Kooth, you will be a part of something bigger than yourself. We offer more than just a job. We offer you the chance to positively impact one of the greatest challenges of our time.

What We’re Looking For

The Vice President of Partnerships and Account Management is a strategic leadership role responsible for driving growth through high-impact partnerships and ensuring exceptional client relationships. This role will oversee the development, execution, and optimization of strategic partnerships while leading an account management team to drive retention, satisfaction, and expansion among existing clients.

How You’ll Make An Impact

Partnerships Strategy & Execution:

• Develop and execute a comprehensive partnerships strategy to educate, secure awareness, secure advocates and seek potential areas for collaboration within all areas of the ecosystem - education, healthcare, community sector, non-profit, policy think tanks, and affiliated organizations to ensure Kooth and Soluna are viewed as an integrated and embedded part of the system and drive sustainability.
• Identify, evaluate, negotiate, and establish strategic partnerships with key industry players to drive business growth.
• Foster long-term relationships with partners to maximize value and collaboration.
• Work cross-functionally with product, marketing, data analytics/research, and sales teams to enhance partnership success.
• Track, analyze, and report on partnership performance and optimize strategies accordingly.
  
  

Account Management & Client Success

• Lead and mentor the account management team to deliver best-in-class client experience and drive account growth.
• Develop strategies to improve customer retention, upsell opportunities, and overall satisfaction.
• Establish and refine key account management processes to ensure seamless onboarding and continued engagement.
• Partner with internal teams to ensure customer feedback informs product development and business strategy.
• Develop key metrics and KPIs to measure client success and satisfaction.
  
  

Leadership & Team Development

• Build, mentor, and scale a high-performing partnerships and account management team.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Serve as a key thought leader and ambassador for the company in external partnerships and industry events.
  
  

Stakeholder Management

• Cultivate and maintain strong relationships with key internal and external stakeholders, including external leaders in the education, healthcare, community, policy think tanks and political sectors.
• Act as a strategic advisor to senior leadership, providing data-driven insights and recommendations on partnerships and account strategies.
• Effectively communicate business objectives, performance metrics, and key initiatives to ensure stakeholder alignment.
• Align partnership and account management strategies with broader corporate goals to ensure sustainable business growth.
• Proactively manage stakeholder expectations and resolve potential conflicts to foster long-term collaboration and success.
  
  

What You’ll Bring

• 10+ years of Healthcare IT solutions experience in partnerships, business development, and/or account management, with at least 5 years in a leadership role. Preferred domain experience in behavioral healthcare.
• Proven track record of successfully establishing and managing strategic partnerships across multiple areas of the behavioral health ecosystem that drive revenue.
• Strong leadership and team management skills with experience scaling teams.
• Exceptional negotiation, communication, and relationship-building skills.
• Data-driven approach to measuring success and making informed decisions.
• Experience managing large strategic accounts and partnerships in one or more of the following domains: Public Sector, Payer, K12 or Higher ED.
• Experience in youth mental health is a plus.
• Ability to travel, approximately 30% of time.
  
  

Key Competencies

• Strategic thinking and business acumen.
• Strong analytical and problem-solving skills.
• Ability to build processes and structure with teams.
• Ability to influence and collaborate with cross-functional teams.
• Adaptability and ability to thrive in a fast-paced environment.
• Ability to work in the ambiguity of a changing environment.
• Customer-focused mindset with a commitment to excellence.
• A team leader who can build, manage, support and stretch a growing team.
  
  

What You’ll Get

Compensation: The base salary for this role is $170,000-$200,000 plus bonus. We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role.

Kooth offers a competitive base salary, employee equity program, and comprehensive benefits including:

• Excellent Medical, Dental, and Vision Coverage
• Prescription Drug Benefits
• Generous Paid Time Off
• 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve)
• 401(K) Retirement Plan with company match
  
  

Equal Employment Opportunity

Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Reasonable Accommodations

Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team.

Ready to Join Us?

If you’re ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we’re shaping the future of digital mental health care.