Vice President, Operations

Municipal Credit Union; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A financial institution in the United States is seeking a Vice President of Operations to lead their digital channels and enhance member experience. The role requires 8+ years in digital banking and strong management skills. The successful candidate will oversee daily operations, partner with vendors, and ensure compliance. Competitive compensation and benefits are offered, promoting a culture of integrity and belonging.

Benefits

Competitive compensation

Medical and dental benefits

401K with employer match

Flexible paid time off

Qualifications

• 8+ years of experience in digital banking, fintech, or financial services.
• At least 6 years in a management or supervisory role.
• Experience with digital account opening software and third-party integrations.

Responsibilities

• Lead strategic direction of digital channels.
• Manage execution of digital engagement strategy.
• Ensure compliance with applicable regulations.

Skills

Digital banking experience

Vendor management

Project coordination

Data analysis

Member-focused attitude

Education

Bachelor’s Degree in management, technology, marketing or related field

Tools

Alkami Digital Banking Platform

Plaid

Stripe

Job description

About MCU

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission

To help hard-working New Yorkers build better tomorrows

Our Vision

Be New York's most loved financial institution by helping our members build their best financial futures

Overview

The Vice President of Operations leads the strategic direction, implementation, and daily management of MCU’s digital channels, including mobile and online banking, digital account opening systems and Deposit Operations. This role translates enterprise-level strategies into actionable initiatives, working cross-functionally to improve member experience, drive adoption and engagement, and ensure all platforms run efficiently and securely. The Vice President partners closely with IT, vendors, and internal teams to enhance MCU’s digital offerings and deposit operations while ensuring compliance with all regulations and policies. Regular reporting will be provided to Senior Management and/or the Board of Directors.

Responsibilities

• Manage the execution of MCU’s digital engagement strategy, ensuring alignment with organizational goals and member needs.
• Oversee daily operations of digital banking and deposit operations platforms and troubleshoot issues in partnership with IT and vendors.
• Monitor and report on key performance metrics, identifying opportunities for optimization.
• Partner with vendors to create roadmaps and prioritize enhancements.
• Oversee vendor management, including monitoring service levels, escalating issues, tracking resolution, and ensuring annual vendor management requirements are executed.
• Ensure Multi-State Unclaimed Property process is timely filed meeting all regulatory requirements including monitoring of dormant account activity.
• Prepare annual financial budgets with ongoing monthly monitoring.
• Responsible for meeting organizational goals while assessing and implementing operational efficiencies through improved processes.
• Understands market and member insights deeply and ensures fit between strategy and execution.
• Conduct market scans and competitor reviews to inform product enhancements.
• Support development of business requirements, user stories, wireframes, and testing for digital enhancements.
• Ensure compliance with applicable digital banking and BSA regulations and policies.
• Contribute to a culture of continuous improvement, innovation, and member focus.
• Supervise assigned staff and provide coaching, feedback, and development.
• Work with business partners to enhance value proposition, improve member experience and strengthen regulatory and compliance alignment. Diagnose operational opportunities to improve the member experience and manage risk.
• Responsible for timely and accurate completion of reporting as needed including trends and analysis ensuring that leaders are kept well-informed and have the necessary information for decision making.
• Oversee employee performance reviews and improvement plans, coaching and counseling as needed including annual reviews.
• Perform other related duties as requested and special projects as assigned.

Requirements

• Bachelor’s Degree in management, technology, marketing or related field required.
• 8+ years of experience in digital banking, fintech, or financial services, with at least 6 years in a management or supervisory role.
• Experience with Alkami Digital Banking Platform required.
• Experience with digital account opening software and third-party integrations (WithClutch, Plaid, Alloy).
• Experience with payments technology, including Plaid and Stripe.
• Strong vendor management and project coordination skills.
• Knowledge of banking regulations and compliance practices.
• Demonstrated ability to analyze data, develop insights, and propose solutions.
• Ability to manage competing priorities and deliver results in a high-volume environment.
• Member-focused, self-motivated, and collaborative.

Leadership Competencies

• Proven ability to manage change.
• Ability to execute vision and translate strategy into action.
• Successful in communicating effectively.
• Skilled in building relationships and collaborating across functions.
• Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work.
• Commitment to accountability, results, and continuous improvement.

Why you'll be a good fit

• Results - We are passionate about winning.
• Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
• Integrity - We operate with the highest ethical standards and highest degree of honesty.
• Belonging - We cultivate a culture of inclusion and teamwork.
• Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you

• Competitive compensation, medical and dental benefits.
• 401K with employer match.
• Flexible paid time off.

Equal Opportunity Employer

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.