Vice President of Revenue Retention & Client Success

Remote Jobs; United States; Remote; USD 175,000 - 225,000; Full time

Job summary

An innovative company is seeking a dynamic leader for a senior role in Client Success. This exciting opportunity involves leading a high-performing team dedicated to delivering exceptional service and value. You'll have the chance to engage with C-suite executives, manage significant revenue portfolios, and drive client retention strategies. With a comprehensive benefits package and the flexibility of remote work, this role offers a supportive environment for career advancement and growth. If you're passionate about client success and ready to make a significant impact, this position is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Career Advancement Opportunities

Flexible Work Arrangements

Qualifications

• 3-5 years in client-facing roles with leadership experience.
• Proven track record in managing significant revenue portfolios.

Responsibilities

• Lead and develop a high-performing Client Success team.
• Own the retention of over $50 million in annual recurring revenue.

Skills

Client Success Management

Leadership

Contract Negotiation

Analytical Skills

Communication Skills

Education

Bachelor's Degree in Business

MBA

Tools

HubSpot

Gainsight

Salesforce

Job description

Employer Industry: Client Success and Revenue Management

Why consider this job opportunity:
- Salary up to $175,000 with on-target earnings of $225,000 including performance bonuses
- Opportunity for career advancement and growth within a senior leadership role
- Comprehensive benefits package including health, dental, and vision insurance
- Supportive and collaborative work environment focused on client success
- Flexibility for remote work arrangements based on discussion
- Chance to lead a high-performing team and make a significant impact on client retention and satisfaction

What to Expect (Job Responsibilities):
- Lead and develop a high-performing Client Success team to deliver exceptional service and value
- Act as an executive sponsor on strategic accounts, supporting client satisfaction and contract renewals
- Own the retention of over $50 million in annual recurring revenue through strategic planning and risk mitigation
- Collaborate cross-functionally with Marketing, Product, and Finance to optimize the customer journey
- Build dashboards and operational workflows to drive predictable and scalable client outcomes

What is Required (Qualifications):
- Minimum of 3-5 years in client-facing roles, with at least 5 years in a leadership capacity
- Proven track record in a VP or senior-level role managing significant revenue portfolios
- Strong working knowledge of CRM and Client Success platforms such as HubSpot, Gainsight, or Salesforce
- Demonstrated experience in contract negotiation and problem resolution with senior client stakeholders
- Bachelor's degree in business, marketing, or a related field; MBA preferred

How to Stand Out (Preferred Qualifications):
- Experience building and scaling Client Success frameworks, including onboarding playbooks and QBRs
- Strong background in managing large-scale client relationships and revenue retention
- Highly analytical with experience in using data to drive business decisions
- Excellent soft skills with the ability to effectively lead and inspire teams
- Proven ability to engage with C-suite executives both internally and externally

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