Vice President of Residential Services

Second Story; Vienna (VA); On-site; USD 95,000 - 105,000; Full time

Job summary

Second Story in Vienna, VA seeks a Vice President of Residential Services to provide strategic, operational, clinical, and administrative leadership for all residential programs. This senior role ensures high-quality services, regulatory compliance, fiscal stewardship, staff development, and program innovation.

As a member of the Executive Leadership Team, you will collaborate with the CEO, Board, and partners to strengthen programs serving youth and families facing homelessness and housing

Qualifications

• Master’s degree in Social Work, Counseling, Psychology, or related behavioral health field.
• Significant leadership experience in residential services, behavioral health, or related human services.
• Experience managing multidisciplinary teams and complex programs.

Responsibilities

• Provide leadership and oversight for all residential programs and services.
• Develop and implement strategies to strengthen program quality, outcomes, and sustainability.
• Identify emerging community needs and recommend program enhancements and new initiatives.
• Participate as a member of the Executive Team and contribute to agency-wide planning and decision-making.
• Leverage program data and metrics for strategic decision-making, program planning, and staff development.
• Supervise Program Managers, Compliance & Training Manager, Senior Therapist, and Reporting Manager.
• Champion a culture of accountability, collaboration, professional growth, and continuous improvement.
• Support recruitment, retention, training, succession planning, and leadership development efforts.

Skills

Executive leadership

Budget management

Staff development

Regulatory compliance

Education

Master's degree in Social Work

Job description

Location: Vienna, VA / Northern Virginia Region
Reports To: Chief Executive Officer (CEO)
Salary Range: $95,000 – $105,000 annually
Status: Full-Time, Exempt

Leadership Scope

• Direct Reports: Program Managers, Compliance & Training Manager, and Reporting Manager
• Budget Responsibility: Approximately $ 2.5 million annual operating budget
• Program Portfolio: Three residential programs serving more than 100 youth, young adults, and families annually
• Service Area: Northern Virginia and the Washington, DC metropolitan region

Lead Programs That Change Lives

Second Story equips youth and their families with the tools, housing, and communities of support needed to achieve lasting self-sufficiency. We step in during critical moments, helping young people move from crisis to stability and from instability to independence. One of the cornerstones of serving that mission is a portfolio of residential programs serving teens and young adults with crisis intervention, housing assistance, case management, and supportive services to establish stability and provide wraparound support.

We are seeking an experienced, executive-level program administrator with a compassionate approach and belief in our mission. The Vice President of Residential Services provides executive leadership for three of the region’s most impactful youth-serving residential programs. This senior leadership role offers the opportunity to shape strategy, strengthen programs, develop future leaders, and ensure exceptional services for youth and young families facing homelessness, family conflict, housing instability, and other significant challenges.

About Our Residential Services

The Vice President oversees a continuum of residential programs that provide safe housing, counseling, case management, life-skills development, family engagement, and supportive services for vulnerable youth and young families throughout Northern Virginia.

Current programs include:

• Second Story for Teens in Crisis, including emergency and short-term residential services for adolescents experiencing family conflict, crisis, or homelessness.
• Second Story for Young Mothers, supporting pregnant and parenting young women and their children through housing, counseling, parenting education, and life-skills development.
• Second Story for Homeless Youth, providing longer-term housing and supportive services that help young adults transition toward self-sufficiency.

Together, these programs serve youth and young adults during some of the most challenging periods of their lives and help them build the foundation for a successful future.

Position Overview

The Vice President of Residential Services provides strategic, operational, clinical, and administrative leadership for all residential programs. The position is responsible for ensuring high-quality service delivery, regulatory compliance, fiscal stewardship, staff development, and program innovation while advancing the mission and values of Second Story.

As a member of the Executive Leadership Team, the Vice President works closely with the CEO, Board of Directors, funding partners, regulatory agencies, community stakeholders, and program staff to ensure residential services remain effective, responsive, and sustainable.

Key Responsibilities

Executive Leadership & Program Strategy

• Provide leadership and oversight for all residential programs and services.
• Develop and implement strategies that strengthen program quality, outcomes, and sustainability.
• Identify emerging community needs and recommend program enhancements and new initiatives.
• Participate as a member of the Executive Team and contribute to agency-wide planning and decision-making.
• Leverage program data and metrics for strategic decision-making, program planning, and staff development.
• Supervise Program Managers, Compliance & Training Manager, Senior Therapist, and Reporting Manager.
• Champion a culture of accountability, collaboration, professional growth, and continuous improvement.
• Support recruitment, retention, training, succession planning, and leadership development efforts.
• Employ a collaborative approach to achieving program goals, including onsite support and helping grow leadership skills within the program staff.

Clinical and Service Oversight

• Provide oversight of case review, service quality, and evidence-based practices.
• Promote trauma-informed, youth-centered, and culturally responsive services.

Note: This VP role could be adapted to incorporate more of a clinical aspect, including supervision of graduate-level counseling interns, depending on the candidate’s specific background and qualifications.

Compliance, Quality & Fiscal Management

• Ensure compliance with licensing, accreditation, grant, contractual, and regulatory requirements.
• Monitor program performance, outcomes, and quality assurance activities.
• Oversee residential services budgets and responsible stewardship of public and private funding.
• Support grant administration, reporting, and accountability processes.

Community & External Leadership

• Represent Second Story with government agencies, community partners, funders, and professional organizations.
• Participate in community collaborations and regional initiatives supporting youth and families.
• Prepare reports and presentations for the Board of Directors and other stakeholders.
• Explore and join opportunities for thought leadership and cultivate relationships with external stakeholders, particularly partners and funding agencies, to develop collaborative approaches to best support unhoused and at-risk youth.

Qualifications

Required

• Master’s degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related behavioral health field.
• Significant leadership experience in residential services, behavioral health, child welfare, youth development, or a related human services field.
• Experience managing multidisciplinary teams and complex programs.
• Knowledge of Virginia residential licensing requirements and regulatory frameworks.
• Commitment to trauma-informed care and positive youth development practices.

Preferred

• Senior leadership experience in a nonprofit organization.
• Experience managing government contracts and grant-funded programs, including budget and expense management.
• Experience working with youth experiencing homelessness, housing instability, family conflict, or behavioral health challenges.
• Clinical supervision credentials and experience supporting licensure candidates.

Active Virginia clinical licensure or eligibility to supervise clinical interns would be a plus.

Why Join Second Story?

Second Story’s VP of Residential Serivces roles is more than just a standard management position: it is an opportunity to lead and guide programs that provide safety, stability, and hope to hundreds of youth and families each year. At Second Story, you will work alongside professionals who believe in the potential of every young person and who are committed to building stronger futures for our community. Our vision is for a community in which everyone feels safe, hopeful, empowered, and seen, and achieving that vision starts right here within our own walls.

Join us in opening doors to opportunity and helping young people write their next chapter.

Second Story is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. We are committed to fair and merit-based employment practices and encourage individuals from all backgrounds to apply.