Vice President of Human Resources

Percepta; United States; On-site; USD 150,000 - 200,000; Full time

Job summary

A global customer loyalty specialist is seeking a Vice President of Human Resources. This key executive role requires a visionary leader to develop and execute HR strategies aligned with business goals. The ideal candidate will have over 10 years of HR experience, with a strong background in talent management across multiple locations. The role emphasizes a commitment to improving employee experience and driving organizational performance. Competitive compensation and the opportunity to lead in a visionary capacity are offered.

Qualifications

• 10+ years of progressive HR experience.
• 7+ years in senior leadership roles focused on talent management.
• Proven ability to influence and drive strategy across multi-location environments.

Responsibilities

• Develop and execute comprehensive global people strategy.
• Lead annual global HR strategic planning process.
• Ensure compliance with international, federal, and state employment laws.

Skills

Global HR and Talent Acquisition strategy expertise

Ability to lead across multiple locations and cultures

Deep understanding of employment laws

High proficiency in Microsoft Word, Excel, PowerPoint

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Advanced degree or professional certification (SHRM-SCP, SHRM-CP, PHR, SPHR)

Job description

Interested in Leading at the Executive Level?

This is a rare opportunity to shape culture, influence strategy, and lead with impact on a global stage, while maintaining full confidentiality throughout the process.

We are seeking a visionary Vice President of Human Resources (HR) to serve as a key member of the Executive Team. This role is ideal for a bold, people-centric leader who believes that exceptional employee experiences fuel exceptional business results.

As a trusted advisor to the CEO and senior leadership team, the VP of Human Resources will align our people strategy with business objectives, culture, and values across a rapidly growing, global organization. The VP of Human Resources is a visible, influential leader and passionate advocate for employee experience.

Operating in fast-paced, multi-location environments, this role drives value by intentionally aligning strategy, structure, people, and processes to support organizational success. This role sits at the heart of culture, leadership, and execution. You will directly influence how leaders lead, how employees experience work, and how the organization performs globally and at scale.

What You’ll Be Doing

Strategic Leadership

• Develop and execute a comprehensive global people strategy aligned with the organization’s vision, mission, and business priorities.
• Lead the annual global human resource strategic planning process to optimize engagement, retention, and performance.
• Serve as a strategic partner to executive and site leadership to ensure people strategies are effectively executed across all locations.
• Lead the development and execution of a comprehensive global HR strategy.
• Build a high-performance culture emphasizing empowerment, accountability, recognition, and continuous development.
• Champion transparent communication, feedback, and employee listening mechanisms.
• Provide strategic leadership for global talent acquisition and workforce planning.
• Advance data-driven hiring and retention strategies using modern tools and technology.
• Drive a world-class candidate and employee experience through strong partnerships with business leaders.
• Establish accountability for quality of hire and retention throughout the employee lifecycle.

HR Operations & Governance

• Set strategic direction for compensation, benefits, and HR policies.
• Oversee HR budgets, vendor relationships, and contingent workforce strategy.
• Ensure compliance with international, federal, and state employment laws.
• Coach and guide leaders on performance management, employee relations, and talent development.

Global Consistency & DEIB

• Align policies and practices across regions to deliver a consistent employee experience.
• Lead through a diversity, equity, inclusion, and belonging (DEIB) lens.
• Stay current on global HR trends, legislation, and best practices.

What You Bring to the Role

• Bachelor’s degree in Human Resources, Business Administration, or related field; Advanced degree or professional certification preferred (SHRM-SCP, SHRM-CP, PHR, SPHR)
• 10+ years of progressive HR experience with 7+ years in senior leadership roles focused on talent management
• Global HR and Talent Acquisition strategy expertise
• BPO experience is a plus
• Strong knowledge of compensation, benefits, workforce planning , and organizational development
• Proven ability to lead and influence across multiple locations and cultures
• Deep understanding of international, federal, and state employment laws
• Highly proficient in Microsoft Word, Excel, and PowerPoint
• Willingness to travel domestically and internationally (up to 20%)

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.