Vice President of Customer Success

Discover International; Massachusetts; Remote; USD 150,000 - 200,000; Full time

Job summary

A leading firm in scientific data and AI is seeking a VP of client engagement to oversee U.S. delivery. This role involves developing delivery strategies, leading teams, and maintaining customer relationships. The ideal candidate has over 10 years in delivery leadership within life sciences and a proven record of managing complex implementations. This position offers a remote-first work environment and excellent benefits including 100% employer-paid health benefits and unlimited PTO.

Benefits

100% employer-paid health benefits

Unlimited PTO

401K

Company-paid Life, LTD, and STD insurance

Culture of continuous improvement

Qualifications

• 10+ years in delivery leadership within life sciences software/data for pharma clients.
• 5+ years in management consulting.
• Experience improving engagement based KPIs.

Responsibilities

• Develop and execute delivery strategies to enhance customer satisfaction.
• Build and lead a high-performance delivery team.
• Maintain relationships with top bio/pharma customers.

Skills

Delivery leadership

Team management

Customer relationship management

KPI improvement

Job description

Description

My Client: are a category leader in Scientific Data and AI Cloud, helping transform life sciences by creating AI-native scientific datasets and next-generation lab data solutions. Industry leaders in cloud, compute, and AI have partnered with us as the de facto standard in this fast-growing market.

Who You Are

They are hiring a VP of client engagement to oversee U.S. delivery, with engagement directors and program managers reporting into you. You will drive implementation success, ensure renewals, support account growth, and partner closely with Sales and Product. This role requires a customer-centric, hands-on leader with a proven track record of delivering complex data solutions and building high-performing teams in life sciences.

What You Will Do

• Develop and execute delivery strategies to accelerate time-to-value, renewals, and customer satisfaction.
• Partner with Sales on expansions and with Product to deliver customer-driven enhancements.
• Build and lead a high-performance delivery team while mentoring engagement and program managers.
• Maintain strong relationships with top bio/pharma customers, ensuring retention and growth.
• Leverage cross-functional resources to deliver complex enterprise implementations.
• Provide forecasting, reporting, and insights to senior leadership.

Requirements

• 10+ years in delivery leadership within life sciences software/data for pharma clients.
• 5+ years in management consulting.
• People leadership experience dealing with teams of 2+
• Proven success deploying large-scale enterprise solutions ($M–$10M+ ARR deals).
• Experience improving engagement based KPIs (User adoption / implementing super users / customer satisfaction)
• Startup experience and ability to thrive in fast-moving environments.

Benefits

• 100% employer-paid health benefits for employees & dependents.
• Unlimited PTO.
• 401K.
• Remote-first role.
• Company-paid Life, LTD, and STD insurance.
• Culture of continuous improvement and career growth.