Vice President - Modern Workplace Services

SHI International Corp.; United States; Remote; USD 350,000 - 425,000; Full time

Job summary

SHI International Corp. is seeking a strategic and transformational leader to define and execute the end-to-end Modern Workplace Services strategy (End User Compute) globally.

This executive will drive revenue growth, improve margins, and scale delivery models to ensure consistent customer outcomes. The role requires building high-performance teams, aligning partners (Microsoft and OEMs), and delivering measurable business value across services, sales enablement, and operations.

Qualifications

• 10–15+ years of leadership experience in Modern Workplace Services or IT Services.
• Proven track record of building and scaling services delivery organizations and project execution models.
• Experience driving KPI-led operating models and financial performance.

Responsibilities

• Define and execute a multi-year Modern Workplace Services strategy aligned to SHI’s solution pillar objectives.
• Drive revenue growth while improving margin quality, mix, and operational efficiency.
• Own pipeline health, forecasting, and long-term financial performance.
• Build and lead a best-in-class Modern Workplace services organization, ensuring consistent, high-quality delivery across engagements.
• Establish standardized processes and governance for service delivery and projects.
• Partner with sales leadership to ensure seamless transition from deal qualification to delivery and client outcomes.

Skills

Leadership

Strategic planning

Sales enablement

Partner management

Organizational design

People development

Financial acumen

Cross-functional collaboration

Change management

Communication

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Vice President of Modern Workplace Services is responsible for defining and executing the end-to-end strategy for SHI’s Modern Workplace Services (End User Compute) business, including solution development, services delivery, project execution, partner ecosystem, and sales enablement.

This leader will drive revenue growth, improve margin quality, and operationalize a scalable, repeatable delivery model that ensures consistent customer outcomes and strong project execution across the global business.

Role Description

Strategy & Business Growth

• Define and execute a multi-year Modern Workplace Services strategy aligned to SHI’s solution pillar objectives.
• Drive revenue growth while improving margin quality, mix, and operational efficiency.
• Identify and scale high-impact offerings across EUC, collaboration, and managed services.
• Own pipeline health, forecasting, and long-term financial performance.

Service Delivery & Operational Excellence

• Build and lead a best-in-class Modern Workplace services organization , ensuring consistent, high-quality delivery across all engagements.
• Establish standardized:
• Drive improvements in:
• Ensure services are scalable, repeatable, and aligned to financial and operational KPIs.

Project Management & Execution Discipline

• Establish a formal project and program management framework across all Modern Workplace Services initiatives and customer engagements.
• Ensure all projects have:
• Drive accountability through:
• Partner with delivery and sales leadership to ensure seamless transition from deal qualification to project execution.

Modern Workplace Services Transformation

• Transform the services organization into a disciplined, data-driven operating model :
• Reduce inefficiencies caused by:
• Drive continuous improvement through measurement, feedback loops, and execution controls.

Operating Model & KPI Discipline

• Implement a consistent operating rhythm:
• Align KPIs across:
• Create visibility and accountability across all functional leaders.

Partner & Ecosystem Leadership

• Define and execute a global partner strategy across OEMs and service providers.
• Establish structured partner lifecycle management:
• Deepen strategic partnerships (e.g., Microsoft, OEMs) to accelerate growth and differentiation.

Sales Enablement & Go-to-Market

• Enable sales teams with:
• Increase win rates and sales productivity by improving opportunity quality and focus.

Customer Value & Experience

• Position SHI as a trusted partner enabling customers to:
• Ensure every engagement delivers measurable business outcomes.

Organizational Leadership

• Assess and evolve organizational design to support scale and efficiency.
• Build a high-performance culture centered on:
• Develop leadership bench strength across sales, services, and delivery teams.

Behaviors and Competencies

• Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
• Customer Service: Can lead strategic customer service initiatives, inspire others to prioritize customer service, and foster a culture of continuous customer service improvement.
• Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.
• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
• Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
• Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.
• Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.
• Relationship Building: Can lead strategic collaborations, inspire others to build relationships, and foster a culture of teamwork and mutual respect.
• Team Development: Can inspire a culture of teamwork across the organization, fostering cooperation, communication, and mutual respect among all staff members.

Skill Level Requirements

• Ability to communicate and position complex products, services, or solutions by understanding stakeholder needs and articulating value.
• Ability to lead large-scale service or operational initiatives through to successful completion.
• Ability to build and sustain strategic relationships with internal and external partners.
• Strong business acumen, including understanding of market dynamics, operational models, and organizational strategy.
• Ability to manage performance at individual, team, and organizational levels.
• Expertise in talent development, workforce planning, and leadership capability building.

Other Requirements

• 10–15+ years of leadership experience in Modern Workplace Services, EUC, or IT Services
• Proven track record of building and scaling services delivery organizations and project execution models
• Strong background in:
• Experience driving KPI-led operating models and financial performance
• Executive presence with ability to drive alignment across senior leadership
• Demonstrated experience leading teams and managing organizational performance
• Ability to work across regions and functions in a global environment
• Willingness to travel as needed based on business requirements

The estimated annual pay range for this position is $350,000 - $425,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status