Vice President, Jira Administrator

SMBC; Charlotte (NC); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC is seeking a highly experienced Jira Administrator to lead the configuration, administration, governance, and evolution of our Atlassian Enterprise Cloud Platform and broader Agile tooling ecosystem. This role supports the SDLC across the organization, with emphasis on Jira and Confluence administration and Azure DevOps/JiraForge integrations.

The ideal candidate will have 5+ years in enterprise Jira administration, Atlassian Cloud expertise, and strong knowledge of Agile, SDLC practices,

Qualifications

• Bachelor's degree in computer science or related field.
• ACP certification.
• 5+ years of hands-on experience as a Jira Administrator or Enterprise Agile Tooling specialist in a complex enterprise environment.
• Experience administering Atlassian Cloud and Data Center platforms.
• Strong expertise in Jira configuration (permissions, schemes, automation).

Responsibilities

• Serve as the organization’s SME for Enterprise Agile Tooling, including Jira, Confluence, test management tools, and plugins.
• Administer, configure, and maintain Jira and Confluence across multiple projects and teams in large-scale environments.
• Design and implement custom workflows, fields, screens, and automation to support SDLC workflows and Agile processes.
• Manage user access, roles, and security configurations with compliance and governance in mind.
• Support and extend Jira capabilities using Jira Forge and integrations where out-of-the-box falls short.
• Define and maintain dashboards and metrics reporting for real-time delivery insights.

Skills

Jira administration

Confluence administration

Agile tooling

Jira Forge

REST APIs

Education

Bachelor's degree in computer science

Tools

Jira Cloud

Jira Data Center

ScriptRunner

CI/CD tools

Job description

Select how often (in days) to receive an alert:

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

SMBC is seeking a highly experienced and forward‑thinking Jira Administrator to join our team. This pivotal role is responsible for the configuration, administration, governance, and continuous evolution of our Atlassian Enterprise Cloud Platform and broader Agile tooling ecosystem to support the Software Development Lifecycle (SDLC) across the organization.

The ideal candidate will bring expertise in Jira and Confluence administration, combined with a strong understanding of Agile delivery practices and SDLC integration.

Role Objectives: Expertise

• Serve as the organization’s SME and for Enterprise Agile Tooling, including Jira, Confluence, test management tools, and approved plugins, driving best practice adoption across teams.
• Administer, configure, and maintain Jira and Confluence across multiple projects, programs, and teams in large scale enterprise environments.
• Design and implement custom workflows, issue types, fields, screens, permissions, schemes, and automation rules to support SDLC workflows and Agile processes.
• Manage user access, roles, and security configurations in accordance with compliance, audit, and governance standards.
• Support and extend Jira capabilities using Jira Forge, including the evaluation, development, and implementation of custom apps, UI extensions, automations, and integrations where out of the box functionality is insufficient.
• Define, build, and maintain continuous and automated data pipelines, dashboards, and metrics reporting to provide real time insights into delivery, quality, flow, and risk.
• Define and maintain key delivery metrics and dashboards (e.g., velocity, throughput, WIP, cycle time, test coverage, release readiness, risk posture) for development, executive, operational, and audit stakeholders.
• Ensure seamless integration of Jira, test management tools, and plugins with DevSecOps pipelines, CI/CD platforms, test automation frameworks, and governance processes (e.g., change management, code scanning, risk assessments).
• Develop and deliver training sessions, playbooks, standards, and documentation to support end users, power users, and administrators.
• Stay current with the Atlassian product roadmap, Jira Forge capabilities, and industry best practices to continuously improve the tooling ecosystem.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Atlassian Certified Professional (ACP) certification.
• 5+ years of hands-on experience as a Jira Administrator or Enterprise Agile Tooling specialist in a complex enterprise environment.
• Proven experience administering Atlassian Cloud and Data Center platforms.
• Strong expertise in: Jira configuration (permissions, schemes, automation)
• Strong expertise in Test management tool integration with Jira
• Hands on experience on Metrics, dashboards, and enterprise reporting
• Hands-on experience with Jira Automation, ScriptRunner, and REST APIs.
• Working knowledge of Jira Forge development and platform extensibility.
• Strong understanding of Agile, Scrum, Kanban, and SDLC practices.
• Experience integrating Jira with CI/CD and DevSecOps tools.
• Experience working in regulated environments with audit, compliance, and control frameworks.
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred

• Additional certifications such as Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or SAFe Agilist.
• Experience with test automation frameworks and quality engineering practices.
• Experience integrating DevSecOps tools such as GitHub, Azure DevOps, Bamboo, Jenkins, SonarQube, or similar.
• Scripting experience (e.g., Groovy, Python, Bash).
• Demonstrated leadership, mentoring, and cross-functional collaboration skills.
• Ability to manage multiple initiatives and adapt to changing priorities.

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].