Vice President, Group Account Director

Klick; Philadelphia (Philadelphia County); On-site; USD 180,000 - 320,000; Full time

Job summary

Klick Health is seeking a senior leader to own and advance the Client Services practice, ensuring strategic alignment and smooth delivery across major healthcare client relationships. You will build and mentor a high-performing team of account and delivery professionals, partnering with senior stakeholders to drive growth opportunities and strengthen agency partnerships.

You will establish and uphold service standards, foster client-first culture, and lead innovative approaches to delivering

Qualifications

• Leadership experience overseeing large client services teams.
• Proven track record in enterprise-level accounts and C-suite relationships.
• Strong strategic thinking for growth opportunities and client retention.
• Experience in omnichannel programs and healthcare marketing strategies.

Responsibilities

• Lead and oversee account management for major client relationships, ensuring strategic alignment and seamless delivery.
• Build and mentor a team of account and delivery professionals focused on client success and retention.
• Partner with senior stakeholders to identify growth opportunities and expand Klick's role with key accounts.
• Establish service standards and practices that reinforce client partnerships and drive meaningful outcomes.
• Drive innovation in how Klick engages with and delivers value to clients.

Skills

Leadership

Account management

Strategic thinking

Client relationships

Mentoring teams

Job description

About Klick Health
Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we're still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we're constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We're one of the country's Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that’s an asset.
About Our Client Services Craft

Our Client Services Craft ensures strong partnerships and seamless delivery across engagements. This craft connects strategy, execution, and relationships. Teams focus on alignment, clarity, and accountability. Their work drives successful outcomes for clients and internal teams.

Job Description

What You'll Do

• Lead and oversee account management for major client relationships, ensuring strategic alignment and seamless delivery.
• Build and mentor a team of account and delivery professionals focused on client success and retention.
• Partner with senior stakeholders to identify growth opportunities and expand Klick's role with key accounts.
• Establish service standards and practices that reinforce client partnerships and drive meaningful outcomes.
• Drive innovation in how Klick engages with and delivers value to clients.

Qualifications

Requirements

• 14–18 years of client services experience in a healthcare marketing or pharmaceutical advertising agency, with a track record of leading enterprise-level accounts and managing senior client relationships at the C-suite level
• Proven ability to lead multi-disciplinary account teams across large, complex multi-brand or multi-indication portfolios, with experience managing account P&L, organic growth, and client retention
• Demonstrated expertise in healthcare marketing strategy including brand launch, lifecycle management, HCP and DTC communications, and omnichannel program development
• Strong leadership skills with experience developing and mentoring account directors, supervisors, and managers while fostering a high-performance, client-first culture across the account team
• Track record of new business development contributions including pitch leadership, organic growth, and expanding agency relationships within existing client organizations
• Track record of building and scaling client services, account management, or agency relationship management capabilities at an organizational level
• Familiarity with project management and resource planning tools used in agency environments
• Understanding of pharmaceutical brand planning cycles and agency service delivery models across integrated teams
• Interest in industry thought leadership, emerging trends, and how innovation can drive competitive advantage

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [e-mail] and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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