Vice President, Global Operations

Warner Music Group; Myrtle Point (OR); Remote; USD 130,000 - 160,000; Full time

Job summary

A global music organization is seeking a strategic VP of Operations to join their Global Business Services team. You will oversee operations to enhance efficiency and effectiveness, leading a high-performing team while driving innovation and continuous improvement initiatives. Applicants should possess 10+ years of experience in operations management, with strong analytical and leadership skills. This role offers remote flexibility and the opportunity to work in a dynamic industry.

Qualifications

• 10+ years of dynamic experience in operations management.
• Validated expertise in driving automation and performance metrics.
• Experience leading significant operational transformations.

Responsibilities

• Oversee critical operational functions to enhance GBS efficiency.
• Lead the metrics team to develop key performance indicators.
• Drive a culture of continuous improvement throughout GBS.

Skills

Operations management

Analytical skills

Interpersonal skills

Leadership

Problem-solving

Communication

Education

Bachelor's degree in Business Administration or a related field

Tools

RPA tools

AI initiatives

Lean/Six Sigma methodologies

Job description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

Our Values

Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

Job Title: VP, Global Operations

Reports To: SVP, Global Business Services

Department: Finance

Location: Remote

A little bit about our team: Warner Music’s Global Business Services (GBS) is the home to the finance operations, legal and administrative functions that provide critical support and best-in-class services to our global Finance labels and affiliates.

Your Role

We're seeking an experienced and strategic VP of Operations to join our Global Business Services (GBS) team. Reporting directly to the SVP of GBS, you'll be instrumental in optimizing our GBS delivery model by overseeing critical operational functions including Work Intake, Metrics and Reporting, Continuous Improvement, Training and Knowledge Base, and Automation.

You'll be responsible for driving efficiency, effectiveness, and innovation across our global shared services, ensuring our GBS organization operates at peak performance and delivers exceptional value to the business.

Responsibilities

• Work with M&A deal team and broader finance organization on all integration and work migration to ensure clear prioritization, demand management, and effective hand-offs to delivery teams.
• Lead the metrics team in prioritizing and building out key performance indicators (critical metrics) and service level agreements (SLAs) for all GBS operations.
• Lead and embed a culture of continuous improvement across GBS. Find opportunities for process optimization, cost reduction, and service improvement through methodologies like Lean, Six Sigma, and other operational excellence frameworks.
• Support transition from implementation project to steady state training program for GBS employees, ensuring consistent skill development and adherence to standard methodologies.
• Maintain a comprehensive knowledge base, including assuring that all new work or process changes are documented, to support efficient operations, problem-solving, and cross-training.
• Drive the identification, prioritization, and implementation of automation opportunities (e.g., RPA, intelligent automation) within GBS processes to improve efficiency, accuracy, and scalability.
• Partner with Tech and other teams and process owners to ensure successful deployment and adoption.
• Stay updated on industry standard methodologies and new technologies to keep GBS at the forefront of shared services excellence.
• Collaborate closely with GBS center leads, Tech, Global Process Owners, and other functional partners to align operational strategies with business needs and ensure seamless service delivery.
• Build, mentor, and lead a high-performing team of operations professionals, fostering an environment of collaboration, accountability, and continuous learning.

About You

• Bachelor's degree in Business Administration, Operations Management, or a related field
• 10+ years of dynamic experience in operations management within a large-scale Global Business Services (GBS) or shared services environment.
• Validated expertise in at least three of the following areas: driving automation (RPA, AI) initiatives, building performance metrics and reporting solutions, continuous improvement methodologies
• Demonstrated capability in leading significant operational transformations and implementing standard methodologies across diverse global teams.
• Strong analytical skills with the ability to translate complex data into actionable insights and present findings clearly to executive audiences.
• Track record of excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Strategic problem solver with a hands-on approach to problem-solving and a passion for operational excellence.
• Experience leading and developing high-performing teams in a fast-paced, dynamic environment.

Nice to Have

• Entertainment/music industry experience
• MBA or equivalent degree
• Multi-lingual reading/writing fluency
• Experience with Pega Systems, Service Now or similar products
• Lean or Six Sigma designation

Warner Music Group is an Equal Opportunity Employer.