Vice President - Client Services

High Road Partners Inc.; Colorado; On-site; USD 180,000 - 280,000; Full time

Job summary

High Road Partners Inc. in Colorado seeks an accomplished executive to join its leadership team, driving strategic operations for a professional services firm serving small business owners nationally.

The role leads day-to-day ops, improves client satisfaction and profitability, and guides technology and workflow modernization while overseeing budgeting and resource allocation. You will mentor a strong leadership group and foster accountability and collaboration.

Qualifications

• Senior leadership experience in a professional services or complex operations.
• Strong financial/operational metrics interpretation to drive performance.
• Experience guiding growth, process improvement, and tech initiatives.
• Proven ability to build scalable systems and high-performing teams.
• CPA designation and/or public accounting background preferred.

Responsibilities

• Lead day-to-day operational functions while executing strategic priorities.
• Improve service quality, client satisfaction, productivity, and profitability.
• Lead technology, automation, and workflow initiatives.
• Oversee budgeting, financial performance, and resource allocation.
• Build, mentor, and develop a leadership team with accountability and collaboration.

Skills

Strategic leadership

Financial acumen

Growth strategy

Technology implementation

Education

CPA designation / public accounting background

Job description

Our client is a well-established, financially successful professional services organization seeking an accomplished executive to join its executive leadership team. Providing tax, accounting, bookkeeping, and business consulting solutions to small business owners across the United States, the company has built an outstanding reputation by combining specialized expertise, innovative technology, and a highly client-focused culture to help their clients operate more successful businesses. This is an opportunity to join a growing organization with a strong market position, an excellent reputation, and a mission-driven culture where your contributions will have a direct impact on both client success and the continued growth of the business.

Key Responsibilities:

• Lead all day-to-day operational functions while executing the organization's strategic priorities.
• Improve service quality, client satisfaction, productivity, and profitability.
• Lead technology, automation, and workflow improvement initiatives.
• Oversee budgeting, operational financial performance, and resource allocation.
• Build, mentor, and develop a strong leadership team while fostering a culture of accountability and collaboration.

The successful candidate will possess:

• Senior leadership experience overseeing operations within a professional services or other operationally complex business.
• Strong financial and business acumen with the ability to interpret operational and financial metrics to drive performance.
• Experience leading organizational growth, process improvement, and technology implementation.
• Demonstrated success building scalable systems and developing high-performing management teams.
• CPA designation and/or public accounting background is preferred.