Vice President, Event Experience (ARENA)

Fox Corporation; New York (NY); Hybrid; USD 179.000 - 230.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k) plan

Paid time off

Zusammenfassung

Fox Corporation seeks a Vice President of Event Experience to drive operational excellence across a portfolio of luxury suites and premium seating at venues nationwide. This highly hands-on leadership role translates an elevated service vision into scalable execution across markets, staffing, in-suite catering, branding and run-of-show.

Reporting to the Senior Vice President, Strategy & Operations, you will own end-to-end member experiences, recruit and develop Suite Hosts, manage P&L, and

Qualifikationen

• 10+ years leading multi-location hospitality, event, or guest-service operations.
• Experience building and managing hourly frontline teams.
• Strong ability to translate service standards into repeatable processes and playbooks.
• Demonstrated P&L ownership with labor budgeting and cost control.
• Experience managing high-touch guest experiences with attention to detail.

Aufgaben

• Own end-to-end member experience at events nightly across venues and markets.
• Translate service vision into scalable operating standards, processes, and playbooks.
• Recruit, train, and develop Suite Hosts for exceptional service.
• Develop staffing strategies based on venue size and event requirements.
• Oversee all member-facing elements: arrival, seating, branding, decor, food & beverage, hospitality, run-of-show.
• Establish policies and escalation protocols for issue resolution.
• Partner with internal teams, venues, vendors to ensure seamless execution.
• Capture member feedback and use insights to improve future experiences.
• Own the P&L for event experience with disciplined financial management.
• Identify opportunities to innovate and elevate the experience as operations scale.

Kenntnisse

Hospitality operations

Team leadership

P&L ownership

Staffing and scheduling

Cross-functional collaboration

Travel readiness

Jobbeschreibung

OVERVIEW OF THE COMPANY

Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION ABOUT THE ROLE

Red Seat Ventures is launching a new premium membership business and is hiring a Vice President of Event Experience to drive operational excellence on a nightly basis across a portfolio of luxury suites and premium seating at venues around the country. This is a highly operational leadership role for someone who knows how to translate an elevated service vision into repeatable, scalable execution across markets. This role reports to the Senior Vice President, Strategy & Operations and will be a key member of the leadership team. The VP will define and scale a luxury experience across multiple markets and venues, delivering excellence at every touchpoint from staffing to in-suite catering, branding and decor, and event run-of-show.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Own the end-to-end member experience at events occurring every night across multiple venues and markets
• Translate the company’s service vision into scalable operating standards, processes, procedures, and playbooks that drive consistent execution across events and markets
• Recruit, train, schedule, manage, and develop a high-performing team of Suite Hosts who deliver exceptional member service
• Develop event staffing strategies and determine appropriate staffing levels based on the size, format, and service requirements of each venue and event
• Oversee all member-facing elements of the event experience, including arrival, seating layouts, branding, decor, food and beverage, hospitality, and the overall run-of-show
• Establish policies, procedures, and escalation protocols for anticipating and resolving event-related issues quickly and professionally
• Partner cross-functionally with internal teams, venues, vendors, and other stakeholders to ensure seamless execution of the member experience
• Develop mechanisms for capturing member feedback and post-event insights, using findings to continuously improve future experiences
• Own the P&L for event experience, balancing exceptional service and hospitality with disciplined financial and operational management
• Identify opportunities to innovate and elevate the event experience as the business scales, while maintaining consistent standards across events and markets

WHAT YOU WILL NEED

• 10+ years of extensive experience leading complex, multi-location hospitality, event, or guest-service operations, with a track record of delivering consistent execution across multiple markets
• Proven experience building and managing hourly or frontline teams, including recruiting, training, scheduling, performance management, and team development
• Strong operational leadership skills, with the ability to translate service standards into repeatable processes, training programs, playbooks, and measurable operating practices
• Demonstrated P&L ownership and financial acumen, including labor planning, budgeting, cost management, and balancing service excellence with financial discipline
• Experience managing high-touch guest or member experiences where attention to detail, responsiveness, and consistent execution are critical
• Ability to oversee multiple events, venues, and teams simultaneously while maintaining quality, compliance, and service standards in a fast-paced environment
• Willingness and ability to travel frequently across markets and be hands-on during events, particularly as the operation and team scale

NICE TO HAVE, BUT NOT A DEALBREAKER

• Experience delivering high-touch guest experiences within luxury hotels, private clubs, premium hospitality, or other membership-based environments
• Experience opening, launching, or scaling hospitality operations across multiple locations or markets
• Background working with premium live events, sports, entertainment, or venue-based hospitality
• Experience working in startup environments or new business incubation teams where operating models, processes, and teams are being built from the ground ups

#Ll-Hybrid #RSV #Ll-LS1

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $179,000.00-230,000.00 annually.

This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.

Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.

We're disruptors. We're big dreamers. We're believers in the future, in possibility, in potential. We're reinventing the world, every day. We create content for audiences big and small, global and local. We put our audiences first, and work hard to bring them stories they'll love, wherever they are and however they watch, listen and learn. Whatever your discipline, from on-air talent to behind-the-scenes tech guru to business and finance, the career opportunities at FOX are exciting, rewarding and game-changing. We seek out the most talented individuals – the dreamers, the disruptors and the visionaries –and we want them to know that they matter. We're committed to helping every single one of our employees feel valued and inspired, every day.