Vice President- Digital Program Manager Agentic AP

Genpact; New York (NY); Remote; USD 160,000 - 200,000; Full time

Job summary

A global technology services firm is seeking a Vice President - Digital Program Manager to lead comprehensive Salesforce initiatives that integrate innovative technologies. This role combines leadership in digital transformations with expertise in Accounts Payable and AI solutions. Ideal candidates will have extensive experience with Salesforce and a strong background in finance operations plus proven leadership in delivering large-scale implementations.

Benefits

World-class training

Hands-on experience

Mentorship and AI certifications

Qualifications

• Minimum years of experience in program/project management roles.
• Strong hands-on experience across Salesforce products.
• Proven track record in delivering enterprise-scale Salesforce implementations.

Responsibilities

• Define and execute multi-year Salesforce transformation roadmaps.
• Lead end-to-end delivery of Salesforce initiatives leveraging Agentic AI.
• Translate client business needs into scalable Salesforce architecture.

Skills

Salesforce programs

Agentic AI

Large Language Models

Agile methodologies

Accounts Payable processes

Education

Bachelor’s degree in Engineering, Computer Science, Business, or related field

MBA or equivalent preferred

Tools

Sales Cloud

Service Cloud

Experience Cloud

Marketing Cloud

Jira

Confluence

Job description

Overview

Vice President - Digital Program Manager Agentic AP

Ready to build the future with AI? At Genpact, we don’t just adapt to change—we drive it. Genpact’s AI Gigafactory, our industry-first accelerator, scales advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company. Through data, technology, and AI, we help companies get ahead and stay ahead. Learn more at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President - Digital Program Manager Agentic AP.

In this role, we are seeking a Digital Program Manager with deep expertise in Agentic AP to lead strategic transformation programs across enterprise clients. The Digital Program Manager will drive large-scale Salesforce programs that integrate Agentic AI, Large Language Models (LLMs), and Accounts Payable (AP) process automation. This role requires a blend of Salesforce expertise, AI innovation, and finance domain knowledge to deliver intelligent, automated, and scalable digital solutions.

Responsibilities

• Define and execute multi-year Salesforce transformation roadmaps aligned with business objectives.
• Lead end-to-end delivery of Salesforce initiatives leveraging Agentic AI and LLM technologies for AP process transformation programs across multiple business units.
• Translate client business needs into scalable Salesforce architecture and program delivery models.
• Ensure program governance, risk management, and delivery excellence.
• Collaborate with AI/ML teams to design and implement intelligent workflow automation and generative AI use cases within Salesforce (e.g., invoice processing, supplier interactions, predictive analytics).
• AP Domain Focus: Translate AP business requirements (invoice lifecycle, vendor management, approvals, GL coding) into Salesforce-based digital solutions.
• Develop multi-phase roadmaps integrating Salesforce, AI models, and AP platforms to enable intelligent automation.
• Client & Stakeholder Engagement: Serve as a trusted advisor to client executives and stakeholders, providing strategic guidance on Salesforce capabilities and best practices.
• Manage executive-level communication, presenting progress, value realization, and risks in business terms.
• Align business, IT, and vendor teams to ensure Salesforce adoption and measurable ROI.
• Execution & Delivery: Lead cross-functional global teams including Salesforce consultants, architects, developers, and business SMEs.
• Champion Agile methodologies for iterative and scalable Salesforce delivery.
• Oversee integration of Salesforce with enterprise applications (ERP, Data Platforms, Cloud).
• Drive end-to-end accountability for program budgets, timelines, and business outcomes.
• Provide executive-level reporting on progress, risks, dependencies, and impact.
• Change Management & Adoption: Ensure successful deployment and user adoption of Salesforce solutions across global organizations.
• Introduce emerging technologies and best practices to continually improve program outcomes.
• Measure and report on value realization (customer experience, sales productivity, service efficiency, etc.).
• Own program financials, including forecasting, resource allocation, and vendor/partner management.
• Ensure cost-effective delivery and ongoing optimization of Salesforce investments.
• Partner with Salesforce and ecosystem partners (ISVs, SIs) to maximize business value.

Qualifications we seek in you

• Minimum Qualifications
• Bachelor’s degree in Engineering, Computer Science, Business, or related field; MBA or equivalent preferred.
• Relevant years of experience in program/project management roles, with direct Salesforce program leadership experience.
• Strong hands-on experience across Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or Industry Clouds.
• Proven track record in delivering enterprise-scale Salesforce implementations (multi-cloud or multi-geo).
• Strong understanding of Agentic AI architectures, Large Language Models, and their enterprise applications.
• Deep understanding of Salesforce ecosystem, AppExchange solutions, Salesforce integrations (REST/SOAP APIs, MuleSoft, etc.).
• Solid knowledge of Accounts Payable processes and finance operations.
• Expertise in Agile/Hybrid project management methodologies and budget/resource planning.
• Familiarity with data migration, Lightning components, and declarative automation (Flow, Process Builder).
• Preferred Qualifications/Skills
• Salesforce certifications: PMP, Salesforce Administrator, Salesforce App Builder, or Salesforce Consultant certifications.
• Agile certifications (CSM, SAFe Agilist) strongly preferred.
• Exposure to GenAI tools (OpenAI, Anthropic, Azure OpenAI) and workflow orchestration platforms.
• Familiarity with Jira, Confluence, and DevOps pipelines (Gearset, Copado).
• Experience in BFSI, Healthcare, CPG, or Manufacturing domains is a plus.

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Gain hands-on experience, world-class training, mentorship, and AI certifications
• Grow with the best – Learn from top engineers, data scientists, and AI experts
• Committed to ethical AI – Governance, transparency, and security are at the core
• Thrive in a values-driven culture – Courage, curiosity, incisiveness, integrity, and inclusion
• Come join Genpact and take your career in the direction that matters: Up

The approximate annual base compensation range for this position is $160,000 to $200,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by factors including experience, knowledge, skills, abilities, geographic location, and internal equity.

Work-from-Anywhere Roles – Los Angeles California-based candidates are not eligible for this role.

Location-based Roles – Los Angeles, California based candidates are not eligible for this role. Dallas metro area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to a dynamic work environment that values respect, integrity, customer focus, and innovation.

Note: Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process. Be aware of scams that require payment or starter kits.