Vice President, Customer Success

Remote Jobs; United States; Remote; USD 150,000 - 221,000; Full time

Job summary

A healthcare technology company in the United States is seeking an executive lead for enterprise accounts. The ideal candidate will have over 12 years of experience in client success within healthcare. Responsibilities include managing a high-performing team and driving client retention strategies. This role offers a competitive salary of up to $221,000, flexible PTO, and comprehensive benefits, all within a supportive remote work environment.

Benefits

Salary up to $221,000 base compensation

20% bonus

Flexible Paid Time Off (PTO)

Comprehensive Total Rewards Program

Qualifications

• 12+ years of experience in client success or account management within enterprise healthcare or virtual care organizations.
• 7+ years of experience leading client success teams across Solutions, Implementation, and Account Management.
• Proven experience managing a P&L and optimizing business unit performance.

Responsibilities

• Serve as the executive lead for enterprise accounts, ensuring alignment on product and operational priorities.
• Develop and manage a high-performing client success team to enhance client and patient satisfaction.
• Drive client retention and expansion strategies, achieving revenue targets for client growth.

Job description

Overview

Employer Industry: Healthcare Technology

Why consider this job opportunity:

• Salary up to $221,000 base compensation, plus a 20% bonus
• Opportunity for career advancement and growth within a rapidly evolving healthcare technology company
• Flexible Paid Time Off (PTO) policy to support work-life balance
• Comprehensive Total Rewards Program including medical, dental, vision, and 401K match
• Chance to work with innovative healthcare and pharmaceutical brands, impacting millions of patient visits annually
• Supportive and collaborative work environment with a focus on client and patient success

Responsibilities

What to Expect (Job Responsibilities):

• Serve as the executive lead for enterprise accounts, ensuring alignment on product and operational priorities
• Develop and manage a high-performing client success team to enhance client and patient satisfaction
• Drive client retention and expansion strategies, achieving revenue targets for client growth
• Oversee client implementation processes and continuously improve methodologies for successful launches
• Collaborate with cross-functional teams to meet client requirements and achieve high client Net Promoter Scores (NPS)

Qualifications

What is Required (Qualifications):

• 12+ years of experience in client success or account management within enterprise healthcare or virtual care organizations
• 7+ years of experience leading client success teams across Solutions, Implementation, and Account Management
• Proven experience managing a P&L and optimizing business unit performance
• Strong analytical and problem-solving skills with the ability to derive insights from data
• Bachelor's degree in business, marketing, or a related field; MBA or advanced degree preferred

Preferred Qualifications

• Experience working closely with R&D organizations and technology products
• Proven track record of driving client satisfaction and growth in previous roles
• Strong project management skills with the ability to handle multiple priorities simultaneously
• Excellent communication and interpersonal skills for building relationships with clients and stakeholders

Hashtags:HealthcareTechnology, ClientSuccess, CareerOpportunity, CompetitivePay, InnovativeWorkEnvironment

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