Vice President, Consumer Banking Control Manager

Aumni; Ohio; On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase seeks a Vice President Control Manager in Consumer and Community Banking to strengthen an integrated control framework and elevate risk management. You will drive top-down risk analysis, real-time issue detection, and remediation with data-driven insights.

You will partner across legal, compliance, audit, risk, and business teams to deliver executive-ready updates. The role emphasizes change leadership, governance, and continuous improvement in a regulated environment.

Qualifications

• 7+ years in financial services with controls, audit, quality assurance, or risk management.
• Experience designing or enhancing control frameworks and escalation procedures.
• Experience leading control issue management, including root cause analysis and remediation.

Responsibilities

• Lead design and execution of control strategies to identify and mitigate risks.
• Build and enhance an integrated control framework for continuous risk assessment and monitoring.
• Execute top-down risk analysis to identify trends, risks, and control gaps.
• Identify control issues and elevate concerns through governance channels.
• Guide root cause analysis and remediation planning with milestones and owners.
• Apply data analytics, automation, and technology to improve monitoring and governance.
• Lead anti-fraud and cybersecurity control initiatives to strengthen resilience.
• Partner with legal, compliance, audit, risk, and business teams to align on priorities.
• Prepare executive-ready updates and materials for senior leadership.
• Lead and develop team capability through coaching and collaboration.

Skills

Cross-functional leadership

Risk management

Data analytics

Executive communication

Change management

Stakeholder management

Job description

Help shape the future of risk and control management at JPMorganChase. In this role, you will strengthen how we identify, elevate, and remediate risks through a modern, integrated control framework. You will partner across control functions and business leaders to improve outcomes and transparency. If you enjoy leading change, using data to solve problems, and raising the bar on controls, this role offers meaningful impact.

As a Vice President Control Manager in Consumer and Community Banking, you lead the buildout of an enhanced control framework that supports a continuous and integrated approach to risk assessment. You help us strengthen top-down risk analysis, real-time control issue detection and escalation, root cause analysis, and remediation. You work with partners across the firm to improve the control environment through practical use of data, automation, and clear governance, while supporting a culture of collaboration and continuous improvement.

Job responsibilities

• Lead the design and execution of control strategies that proactively identify and mitigate compliance and operational risks
• Build and enhance an integrated control framework that supports continuous risk assessment and monitoring
• Execute top-down risk analysis to identify emerging risks, trends, and control gaps
• Identify control issues in a timely manner and elevate concerns through established governance channels
• Guide root cause analysis and remediation planning, including milestones, ownership, and closure validation
• Apply data analytics, automation, and technology to improve monitoring, reporting, and control effectiveness
• Lead anti-fraud and cybersecurity control initiatives to strengthen resilience to evolving threats
• Partner with stakeholders across legal, compliance, audit, risk, and business teams to align on priorities and outcomes
• Prepare and deliver clear, executive-ready updates and materials for senior leadership
• Lead and develop team capability through coaching, inclusive collaboration, and continuous improvement practices

Required qualifications, capabilities, and skills

• Minimum 7 years of experience in financial services with experience in controls, audit, quality assurance, or operational risk management
• Demonstrated experience designing, implementing, or enhancing control frameworks and escalation procedures
• Demonstrated experience leading control issue management, including documentation, root cause analysis, remediation planning, and follow-up validation
• Demonstrated experience leading change management for complex initiatives, including stakeholder adoption and execution through completion
• Demonstrated experience influencing cross-functional stakeholders across legal, compliance, audit, and risk organizations
• Demonstrated experience managing complex stakeholder relationships and navigating competing priorities to reach shared outcomes
• Demonstrated ability to produce executive-ready written materials and deliver clear presentations to senior management
• Demonstrated experience leading teams or leading cross-functional workstreams in a highly regulated environment
• Demonstrated analytical skills, including ability to synthesize data, evaluate trade-offs, and recommend risk-based decisions
• Demonstrated experience using data analysis, automation, or technology-enabled reporting to improve control monitoring or governance

Preferred qualifications, capabilities and skills

• Experience interpreting policies, procedures, and regulatory requirements to strengthen a risk and control environment
• Experience leading anti-fraud and cybersecurity control initiatives within financial services
• Experience identifying and executing high-impact automation opportunities to improve control effectiveness and reporting quality
• Experience developing data literacy practices, including controls over data quality, reconciliation, and monitoring outputs

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include:

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching and more

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

Lead control framework improvements to strengthen compliance and operational risk management in consumer banking.