Vice President, Construction

American Arbitration Association; Miami (FL); On-site; USD 133,000 - 148,000; Full time

Job summary

The American Arbitration Association seeks a regional leader to manage and promote its ADR services in the assigned territory. You will build relationships with key clients and industry partners, oversee case management, and ensure compliance with AAA-ICDR rules.

This role drives strategic growth and quality across the region. You will direct Directors, manage budgets, and report on performance to senior leadership, while fostering a productive work environment and ensuring data privacy and

Qualifications

• Minimum 5 years ADR or related field experience with growth to leadership.
• At least 3 years of management experience with teams and budgets.
• Proven track record in business development and strategic planning in ADR.

Responsibilities

• Provide strategic leadership for the region’s ADR services and ensure alignment with AAA goals.
• Oversee Directors, set performance expectations, provide guidance and evaluations.
• Develop strategic plans to expand ADR services in the region and key industries.
• Build high-level relationships with clients, partners, and legal communities.
• Represent AAA at industry events, conferences, and meetings as a thought leader.
• Collaborate with business development to analyze trends and inform decisions.
• Oversee recruitment, training, and development of panel members per criteria.
• Manage complex arbitration and mediation cases with guidance to Directors.
• Develop and manage the region’s budget and monitor financial performance.
• Ensure compliance with information security and data privacy policies.

Skills

ADR knowledge

Stakeholder relations

Public speaking

CRM software

Data analysis

Education

Bachelor's degree in business/legal studies

MBA / JD / LL.M. preferred

Job description

Pay Range:

Miami, Charlotte: $133,000 - $148,000 per year

Atlanta: $140,800 - $156,500 per year

SUMMARY

Responsible for managing and promoting the AAA’s products and services within the assigned region. The role involves building and maintaining relationships with key stakeholders, managing cases, and ensuring adherence to AAA-ICDR rules and procedures.

ESSENTIAL FUNCTIONS

• Provide strategic leadership and direction for the region’s ADR services, ensuring alignment with the organization’s overall mission and goals.
• Oversee and manage the work of Directors, setting performance expectations, providing guidance and support, and conducting regular performance evaluations.
• Develop and implement strategic plans to expand the organization’s ADR services within the region and key industries, identifying new business opportunities and key accounts.
• Build, foster and maintain high-level relationships with key stakeholders, including clients, prospects, industry partners, and legal and business communities, to promote the use of AAA’s ADR services.
• Serve as a thought leader and expert in the field of ADR, representing the organization at industry events, conferences, and meetings.
• Collaborate with the business development and outreach team to analyze market trends, user needs, and service quality, using data-driven insights to inform strategic decision-making and service improvements.
• Oversee the recruitment, training, and development of panel members, ensuring adherence to AAA’s Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators.
• Manage complex arbitration and mediation cases; provide guidance and support to Directors in managing complex cases, ensuring adherence to rules, procedures, and best practices.
• Develop and manage the region’s budget, ensuring efficient allocation of resources and monitoring financial performance.
• Ensure compliance with information security and data privacy policies, and promote a culture of confidentiality and integrity throughout the region.
• Collaborate with DVPs, Regional Vice Presidents, Panel Resources & Development, and senior leadership to share best practices, identify opportunities for cross-regional collaboration, and contribute to the overall success of the organization.
• Regularly report on the region’s performance, key initiatives, and challenges to senior leadership and other relevant stakeholders.
• Demonstrate strong leadership skills, fostering a positive and productive work environment that encourages employee engagement, development, and retention.
• Collaborate with key organizations, including cooperation agreement entities, bar associations, regional societies, and others, to enable a higher visibility of ICDR within these organizations.
• Oversees and directs the daily operation of the regional office.
• Demonstrates regular, reliable, and predictable job attendance.
• Attend on-site and in-person meetings and training sessions.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in business, legal studies, or a related field; advanced degree such as a Master’s in Business Administration (MBA), Juris Doctorate (JD), or Master of Laws (LL.M.) strongly preferred.
• Minimum of 5 years of progressively responsible experience in alternative dispute resolution (ADR), legal services, or a related field, with at least 3 years of management experience.
• Proven track record of business development, relationship management, and strategic planning in the ADR industry.

KNOWLEDGE, SKILLS & ABILITIES

• In-depth knowledge of ADR processes, rules, and best practices, particularly in the areas of arbitration and mediation.
• Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with a diverse range of stakeholders.
• Excellent presentation and public speaking skills, with the ability to effectively communicate complex ideas to diverse audiences.
• Proficient in the use of technology, including case management software, customer relationship management (CRM) systems, and data analysis tools.
• Able to travel as required (approximately 20%) to attend meetings, conferences, and other events.

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.