Vice President, Commercial Operations

Mass Digital Health; Massachusetts; On-site; USD 211,000 - 337,000; Full time

Job summary

Philips is seeking a Vice President of Commercial Operations based in Massachusetts to lead US commercial strategy for image-guided therapy devices. You will optimize sales coverage, drive pricing and contracting, and enhance tools like Salesforce, Power BI, Conga, and Wavemark to improve transparency and decision-making.

The role requires 15+ years in complex sales/operations, 5+ years in healthcare, and proven capability to lead large-scale transformation across cross-functional teams.

Qualifications

• Extensive experience in complex sales, commercial and/or marketing operations.
• Healthcare industry experience, preferably image-guided therapy devices.
• Strong leadership and change-management capabilities.
• Ability to design territories, quotas, compensation, and go-to-market models.

Responsibilities

• Lead global commercial excellence, sales productivity, and risk management.
• Oversee pricing, contracting, and commercial risk & deal approvals.

Skills

Commercial strategy

Sales optimization

Pricing strategy

Contract management

Sales analytics

Leadership

Lean principles

Forecasting

Education

Bachelor's degree

MBA preferred

Tools

Salesforce

Power BI

Conga

Wavemark

Job description

Vice President, Commercial Operations

Job Description

Lead the US Commercial Operations strategy for Image Guided Therapy Devices (IGT-Devices), driving commercial excellence, sales effectiveness, risk management, operational transformation, and sustainable growth.

Your role:

• Drive global commercial excellence and sales effectiveness:
  • Leading sales resource planning, territory design, pricing and contracting, sales compensation, field inventory management, project management, quota setting, reporting, and sales analytics.
  • Optimizing sales coverage, capacity, and back-office processes to increase sales productivity.
  • Enhancing internal and field-utilized tools such as Salesforce.com, Power BI, Conga, and Wavemark to drive automation and efficiencies, as well as data-gathering capabilities to improve transparency and accelerate decision-making.
  • Developing and implementing policies and procedures across contract management, sales support, sales analysis, tendering, quoting, and sales operations.
  • Developing strategic sales operations plans that support organizational growth and market expansion.
  • Leading large-scale commercial operations integration and transformation initiatives.
  • Supporting continuous improvement sites through best-practice sharing, capability development, and targeted training.
• Lead pricing, contracting, and commercial risk management:
  • Enabling the sales organization to focus on high-value activities while ensuring deals are structured to optimize win potential and financial performance.
  • Providing oversight and escalation for complex and high-risk opportunities.
  • Acting as an independent advisor and trusted business partner to Segments and Business Units.
  • Identifying and addressing strategic, operational, financial, technical, delivery, and compliance risks through the deal board process.
  • Partnering with Sales, Finance, Legal, Compliance, Marketing, and business leaders to establish effective and compliant deal and program approvals and monitoring processes.
  • Enhancing automation in the area of rebate and GPO admin fee calculations as well as building contracting analytics to drive focused activity on successful programs and revenue.
• Develop go-to-market models and lead sales compensation, quota and organization design:
  • Leading innovative go-to-market models for sales organizations in 4 Segments, Corporate Accounts team and Capital sales teams.
  • Designing sales compensation plans that help attract, motivate, and retain top talent.
  • Leading the timely creation and distribution of sales quotas.
  • Optimizing territory design and sales coverage across multiple sales organizations.
  • Analyzing market potential and representative capacity to ensure appropriate coverage and opportunity.
  • Developing sales analytics and enhancing reporting for full field sales team to help identify opportunities and maximize revenue.
  • Managing compensation calculation and payments for all field sales roles.
  • Calculate and publish monthly Rankings to drive performance and identify top sales performers for year end awards.
• Lead CRM, sales technology, and analytics:
  • Serving as business owner of the Salesforce.com (SFDC) environment and driving its continuous improvement.
  • Serving as business owner of Conga, Power BI and Wavemark and driving their continuous improvement and managing IT relationship.
  • Selecting, implementing, and optimizing sales tools and technologies.
  • Ensuring CRM processes and tools deliver measurable value and improve sales productivity.
  • Leading timely, high-quality sales reporting and increasing automation of sales analysis.
  • Defining critical metrics that provide visibility into sales and business performance.
  • Identifying opportunities to strengthen competitive positioning and improve customer satisfaction and retention.
• Field Inventory Management:
  • Managing teams responsible for financial transactions and audits associated with trunk stock and consignment.
  • Applying LEAN principles to continuously improve processes and ensure compliance and quality standard are met.
  • Leading financial review of field inventory programs by developing KPIs on turns and revenue to maximize ROI on field based assets including company owned capital products.
• Lead people and organizational development:
  • Leading a commercial operations team, initially with six direct reports.
  • Building and developing high-performing teams and future leaders.
  • Leading succession planning, talent selection, performance management, compensation management, and career development.
  • Creating an environment that encourages innovation, accountability, collaboration, and continuous improvement.
• Partner and influence across Philips:
  • Working closely with sales leaders, Business Management, Finance, Legal, Compliance, Marketing, HR, and other Philips functions.
  • Influencing senior leaders and cross-functional stakeholders to align strategies and optimize resources.
  • Balancing commercial opportunities and business pressures with financial, operational, and compliance requirements.
  • Communicating complex commercial topics effectively across functions, levels, and regions.

You're the right fit if, you have:

• 15+ years of experience in complex sales, commercial, and/or marketing operations.
• 5+ years of experience within the healthcare industry, preferably in image-guided therapy devices.
• Demonstrated experience leading large-scale organizational change, integration, or commercial transformation with measurable business impact.
• Experience working across multiple functions, regions, and organizational levels, including senior executives.
• Strong commercial, financial, analytical, and organizational acumen. Expertise across areas such as pricing and deal support, contracting, sales compensation, quota and territory design, Field Inventoiry, CRM/Salesforce, sales analytics, and commercial risk management.
• Strong leadership, communication, influencing, and talent-development capabilities. Ability to balance growth, customer needs, operational priorities, and compliance requirements.
• Bachelor’s degree required or MBA preferred.
• Certified Lean Expert, Black Belt, or Master Black Belt preferred.
• Proven ability to lead and develop high-performing teams.
• Strong sense of urgency with a demonstrated record of delivering commitments.
• Leadership mindset that inspires others and challenges existing ways of working.
• Critical-thinking and continuous-improvement mindset with the ability to translate new ideas into measurable business results.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together
We believe that we are better together than apart. This role is office-based and this means working in person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

Philips Transparency Details

The pay range for this position in Massachusetts (MA) & California (CA) is $211,000 to $337,000.

The pay range for this position in Minneapolis (MN) is $198,000 to $316,000.

The pay range for this position in Colorado (CO) & Tennessee (TN) is $189,000 to $301,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors, including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

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Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.