Vice President, Client Solutions - Centralized Global Services / BPO

Advatix, Inc; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

A business development firm in the United States is seeking a Vice President of Client Solutions to drive profitable revenue growth and enhance client relationships through strategic consultative selling. The ideal candidate has a minimum of 5 years of experience, strong negotiation skills, and a proven track record of closing significant transactions. This role offers an opportunity to work closely with senior executives and foster cross-functional collaboration to provide tailored solutions.

Qualifications

• Minimum of 5 years of experience in business development using consultative solutions sales in CX and BPO industries.
• Proven track record in selling complex solutions at executive level in medium to large sectors.
• Successful track record closing transactions over $5M.

Responsibilities

• Drive profitable revenue growth through consultative solution selling.
• Build and maintain strong relationships with key decision-makers.
• Lead negotiations with prospective clients to finalize contracts.

Skills

Consultative solution selling

Negotiation

Client engagement

CRM management

Strong communication skills

Education

Degree in Business, Marketing, Technology, or related field

Tools

PowerPoint

Excel

Job description

Vice President, Client Solutions -Centralized Global Services / BPO

Vice President, Client Solutions (Business Development)
Centralized Global Services / BPO

Role Summary

The Vice President of Client Solutions (Business Development) “VPCS” is a strategic lead role responsible for driving the company's profitable revenue growth through consultative solution selling, resulting in a gain in market share. This individual will hunt for new business and engage directly with clients’ multi-level stakeholders to understand their business needs and then sell “custom fit” solutions of high financial value that address their requirements. The VPCS will play a crucial role in leading our company growth by ensuring we solve high financial value problems for clients and enhancing client relationships, so they become our avid advocates – all resulting in meeting or exceeding our revenue and profit targets.

This position operates as a crucial individual contributor to business growth as a member of the Client Solutions (Business Development) team, fostering close working relationships with clients and internal/external stakeholders to ensure success. Reporting to the Senior Vice President and working closely with the rest of the Leadership team, this role will contribute directly towards the company’s financial success. The VPCS will be responsible for modeling company values and promoting the company culture.

Key Result Areas

• “Hunting” / Consultative Selling
• Compete to win consistently.
• Identify and target potential clients through research, networking, and outreach activities.
• Develop and maintain a robust pipeline of qualified leads.
• Use various channels, including cold calling, email campaigns, social media, and industry events, to generate new business opportunities. Marketing will provide support.
• Effectively utilize pitch scripts to increase sales conversion rates.
• Conduct thorough needs assessments to understand the client’s business challenges, processes, and outsourcing requirements. Provide custom fit solutions.
• Prepare and deliver compelling sales presentations with financials, proposals, value propositions, and contracts.
• Stay informed, with support from Marketing, about industry trends, competitive landscape, and emerging technologies to refine the sales approach.
• Represent the company at industry events, conferences, and client meetings to promote solutions offerings.
• Set an example of a professional sales leader with a high bias for action and a focus on hunting and closing sales. Promote the company’s guiding principles and values.
• Negotiation and Closing
• Lead negotiations with prospective clients to finalize contracts and agreements.
• Collaborate with Pricing, Legal, and other teams to facilitate deal wins.
• Understand contractual terms and commercial terms to ensure profitability.
• Address objections or concerns raised by clients during the sales process.
• Close deals promptly while ensuring mutually beneficial terms.
• Client Engagement and Account Growth
• Build and maintain strong relationships with key decision-makers and stakeholders at prospective client organizations.
• Conduct ongoing research of the client’s business and stay informed about changes in their space. Maintain a Key Account Plan (KAP) for each client.
• Act as the primary point of contact for clients during the sales process, ensuring a smooth and positive experience.
• Coordinate innovation sessions/events with clients, including Joint Solving, Product Knowledge training, public relations events, and consumer-facing activities.
• Continuously engage to identify upsell opportunities. Coordinate monthly and quarterly business reviews. Support client satisfaction surveys and related improvements.
• Cross-Functional Collaboration and Innovation
• Work with internal teams to develop customized solutions delivering measurable value to clients.
• Partner with marketing, product development, and customer success teams to align sales strategies with product offerings and customer experiences.
• Provide feedback to product teams based on customer insights and market trends.
• Collaborate with Solutions Engineering, Finance, Operations, Technology, and other internal groups to ensure teams have the necessary resources to meet client expectations on time.
• CRM Management
• Fully utilize the CRM system to maximize sales and support the Pro Sales team’s results.
• Provide ongoing CRM updates, including revenue and profitability projections for new and existing clients in assigned portfolios.
• Drive and track opportunity pipeline growth and measure sales effectiveness and conversion rates.
• Requirements
• Degree in Business, Marketing, Technology, or related field is a plus.
• Minimum of 5 years of experience in business development using consultative solutions sales within the CX and BPO industries.
• A closer able to develop relationships with C‑level, VP, and CX executives to close new sales and grow share of wallet.
• Proven track record in selling complex solutions at executive level in medium to large sectors and Fortune 500 organizations.
• Successful track record closing transactions over $5M.
• Deep understanding of the CX/Call Center industry and outsourcing solutions; strong financial modeling knowledge.
• Strong skills in PowerPoint for value propositions and Excel for financials.
• Excellent communication, negotiation, and presentation skills.
• Analytical and strategic thinker with attention to detail; able to work in a fast-paced environment with a start-up mentality.
• Willingness and ability to travel as needed to meet clients and partners and attend industry events.

Advatix, Inc. is an equal opportunity employer committed to an inclusive workplace and non-discrimination on any protected basis.

This description does not include all duties, responsibilities, or qualifications of the role and is subject to change at management’s discretion.