Vice President, Client Services, Basketball

Wasserman; Los Angeles (CA); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

401k Plan with Matching

Healthcare Coverage

Ancillary Benefits

Commuter Benefits

Job summary

THE TEAM in Los Angeles, CA, New York, NY, Chicago, IL, Raleigh, NC, and Dallas, TX seeks an experienced Client Service Lead to manage high-level clients and junior staff, ensuring successful off-court marketing, events and brand activations. You will coordinate with agents, partners and leagues to maximize opportunities.

Applicants should have 7+ years in sports, strong branding and PR knowledge, and be able to travel and work flexible hours. Hybrid role requiring 3 onsite days per week.

Qualifications

• Bachelor's degree in related field, preferably in sports management, content, sales, marketing, communications, or public relations.
• Minimum of 7+ years' experience in sports industry role, preferably within professional hockey, baseball, football, or basketball.
• Must have advanced knowledge of developments in athlete branding, social media, corporate communications, and trends in the sports industry.
• Persuasiveness skills to successfully negotiate on behalf of the client's interests.
• Flexibility in scheduling and the willingness to travel, work nights, weekends and holidays.
• Ability to prospect and research marketing and media partnerships on behalf of the clients.
• Ability to lead individual or team of junior colleague(s) in driving towards client and organizational goals while also helping guide their own personal development.
• Advanced skills in Microsoft Office, PowerPoint, Photoshop, Illustrator, Salesforce, and InDesign to create decks, client bios and edit photos.
• Strong understanding of social/digital media.
• Well-developed communication skills, creative thinking and writing skills.
• Strong analytical, organizational, and project management skills.
• Requires self-management and project management abilities.
• Ability to build strong, lasting relationships internally and externally.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism in all situations. Ability to exercise discretion, sound judgment and significant initiative.

Responsibilities

• Oversee all off-court client service efforts for certain Clients. Manage incoming queries for Clients and provide regular updates to agents and any other client service representatives.
• Manage junior client service team members within basketball group to ensure full coverage of national and local client service efforts. Identify areas for organizational improvement within basketball client services and create solutions to address those.
• Keep junior client service team members accountable for their own personal development goals.
• Be in regular communication with agents (and sometimes clients and their families/network) on the status of active sales/marketing efforts for clients.
• Help ensure branding and marketing materials for current basketball roster are and remain current.
• Assist agents with managing relationships with existing partners, ensure the client's contracts are fulfilled, and help approve marketing and advertising materials.
• Assist with the development of client content, which includes PR efforts, along with sourcing and negotiating content and media deals under the supervision of senior agents and marketing leadership.
• Work with Leagues, PAs, Teams, and Team Sponsors to secure content marketing opportunities for clients through brand activations, content development, league and team partners, as well as media alliances.
• Handle logistics leading up to and throughout major events, including drafts, All Star, and youth events.
• Maintain account receivables, department databases and generate reports as required.
• Monitor client competitions to keep up to date on client careers.
• Travel to spend face time with Clients to support "off court" business affairs and build genuine relationships to assist in client retention.
• Perform routine and crisis management client support under the supervision of a senior-level agent where needed (includes liaison and consultation with legal experts/sports psychologists/media professionals, family issues, personal issues, styling, visa and passport services, attending games/appearances with client, etc.).
• Support client recruitment efforts and assists in the recruitment of athletes by cultivating both industry relationships and relationships with potential clients.
• Identify ways to scale the business through new revenue streams for existing clients.
• Coordinate regularly with all other Company client service leads to ensure an aligned approach on all basketball client service efforts.]
• CoT_job_summary_short
• COMPANY NAME: THE TEAMKEY POINTS: Off-court client service leadership, team mentorship, sports branding and partnerships

Skills

Advanced MS Office

PowerPoint

Photoshop

Illustrator

Salesforce

InDesign

Social media

Communication skills

Writing skills

Analytical skills

Project management

Self-management

Relationship building

Education

Bachelor's degree in related field

Tools

Microsoft Office

PowerPoint

Photoshop

Illustrator

Salesforce

InDesign

Job description

THE TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. THE TEAM works with iconic sports, creators and media figures across the world, utilizing our extensive influence to maximize negotiations and create meaningful opportunities for our clients across talent, brands and rights holders.

Shaped by our belief in the unifying power of sports, music and entertainment, THE TEAM leads with intelligence, ideas and influence. For more information, please visit the.team.

Job Overview:

Responsible for supporting the day-to-day needs of select high-level clients (individually, a "Client" and collectively, the "Clients"), senior-level agents and managing junior client service team members in helping to accomplish client related off-court efforts. This includes managing the day-to-day operations around all Client off-court business affairs, including marketing activations, charitable events, camps, social media management and community engagement. This role will also be responsible for working with the senior-level agents to establish and ensure compliance with group-wide client service standards, including event coordination, client gifting and swag.

Location: Los Angeles, CA; New York, New York; Chicago, Illinois; Raleigh, North Carolina; Dallas, Texas
Hybrid: 3 days onsite

What You'll Do:

• Oversee all off-court client service efforts for certain Clients. Manage incoming queries for Clients and provide regular updates to agents and any other client service representatives.
• Manage junior client service team members within basketball group to ensure full coverage of national and local client service efforts. Identify areas for organizational improvement within basketball client services and create solutions to address those.
• Keep junior client service team members accountable for their own personal development goals.
• Be in regular communication with agents (and sometimes clients and their families/network) on the status of active sales/marketing efforts for clients.
• Help ensure branding and marketing materials for current basketball roster are and remain current.
• Assist agents with managing relationships with existing partners, ensure the client's contracts are fulfilled, and help approve marketing and advertising materials.
• Assist with the development of client content, which includes PR efforts, along with sourcing and negotiating content and media deals under the supervision of senior agents and marketing leadership.
• Work with Leagues, PAs, Teams, and Team Sponsors to secure content marketing opportunities for clients through brand activations, content development, league and team partners, as well as media alliances.
• Handle logistics leading up to and throughout major events, including drafts, All Star, and youth events.
• Maintain account receivables, department databases and generate reports as required.
• Monitor client competitions to keep up to date on client careers.
• Travel to spend face time with Clients to support "off court" business affairs and build genuine relationships to assist in client retention.
• Perform routine and crisis management client support under the supervision of a senior-level agent where needed (includes liaison and consultation with legal experts/sports psychologists/media professionals, family issues, personal issues, styling, visa and passport services, attending games/appearances with client, etc.).
• Support client recruitment efforts and assists in the recruitment of athletes by cultivating both industry relationships and relationships with potential clients.
• Identify ways to scale the business through new revenue streams for existing clients.
• Coordinate regularly with all other Company client service leads to ensure an aligned approach on all basketball client service efforts.

What We're Looking For:

• Bachelor's degree in related field, preferably in sports management, content, sales, marketing, communications, or public relations.
• Minimum of 7+ years' experience in sports industry role, preferably within professional hockey, baseball, football, or basketball.
• Must have advanced knowledge of developments in athlete branding, social media, corporate communications, and trends in the sports industry.
• Possess persuasiveness skills to successfully negotiate on behalf of the client's interests.
• Position requires considerable flexibility in scheduling and the willingness to travel, work nights, weekends and holidays.
• Ability to prospect and research marketing and media partnerships on behalf of the clients.
• Ability to lead individual or team of junior colleague(s) in driving towards client and organizational goals whole also helping guide their own personal development.
• Advanced skills in Microsoft Office, PowerPoint, Photoshop, Illustrator, Salesforce, and InDesign to create decks, client bios and edit photos.
• Strong understanding of social/digital media.
• Well-developed communication skills, creative thinking and writing skills.
• Strong analytical, organizational, and project management skills.
• Requires self-management and project management abilities.
• Ability to build strong, lasting relationships internally and externally.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism in all situations. Ability to exercise discretion, sound judgment and significant initiative.

Base salary range:

$140,000 - $160,000, plus bonus potential. Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

What We Offer:

• Professional Development : Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off : Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• Parental Leave : We provide paid parental leave to support your family during important life events.
• Retirement Plan :401k planincluding contribution matching.
• Healthcare :Medical, dental, vision, FSA/HSA,lifeanddisabilitycoverageoptions.
• Ancillary :Critical illness, identity protection, pet insurance, 529 plans and more
• Commuter Benefits : Access support for travel and commuting needs, where available

THE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.