Coordinator, Operations & Client Services, Basketball

LE001 The.Team: SME, LLC; Los Angeles (CA); Hybrid; USD 65,000 - 80,000; Full time

Job summary

THE·TEAM is seeking a professional to support the day-to-day needs of agents, clients and client services team in Los Angeles. The hybrid role requires three days onsite, with the rest remote, and focuses on calendars, travel logistics, interviews and marketing commitments.

Under executive management, you will prepare reports, presentations and meeting agendas, and assist with invoices, databases and event logistics for major showcases.

Qualifications

• Bachelor’s degree in a relevant field.
• Strong customer service orientation.
• Flexibility to work nights and weekends.
• Advanced Microsoft Office skills.
• Proficient in Adobe Creative Suite a plus.

Responsibilities

• Supports day-to-day schedules of agents, clients, and client service team, including calendars, travel logistics, interviews, and marketing commitments.
• Manages client relationships and communicates client needs to agents.
• Supports senior client service personnel with client management tasks.
• Prepares invoices, reports, memos, and other documents using Word/Excel/Presentations.

Skills

Customer service

Scheduling

Project management

Communication

Relationship building

Education

Bachelor’s degree

Tools

Microsoft Office

Adobe Creative Suite

Job description

Job Overview

Responsible for supporting the day-to-day needs of agents, clients and other client services team members to accomplish client related projects; support client relationships, internal-team relationships, and account operations during the development and execution of all client business affairs, including accounts receivable, marketing, PR, charitable, and social media. Provide high‑level executive administrative support including organizing, scheduling, and coordinating administrative activities. Participates in new business development efforts such as recruitment and / or marketing material development. Under the direction of executive management, this position also prepares reports, presentations, and meeting agendas. Location: Los Angeles, CA Hybrid: 3 days onsite

What You’ll Do

• Supports day-to-day schedules of agents, clients, and client service team, which includes managing calendars, appointments, travel logistics, interviews, family affairs, and marketing commitments.
• Supports client “off court” relationships and communicates with their agents, keeping them informed on their clients’ needs.
• Supports more senior client service personnel in tasks concerning client management.
• Manages requests from agents regarding client needs.
• Process miscellaneous accounting and paperwork needs for agents and sponsors.
• Serve as gatekeeper for incoming queries for executives; answer, screen, and direct incoming telephone calls ensuring a high level of professional customer service and confidentiality.
• Coordinate and prioritize executive daily schedules; arrange meetings and conferences, act as a liaison between employees, clients, and executives.
• Schedules appointments, coordinate on and off‑site meetings and special events, make travel arrangements.
• Prepares invoices, reports, memos, letters, financial statements and other documents, using Word, Excel spreadsheets, or presentation software.
• Maintains department databases and generates reports as required.
• Handles logistics leading up to and throughout major events, including the draft, All‑Star, and performance showcases.
• Plan travel itineraries, coordinate related arrangements, gather information and determine and negotiate complex scheduling issues; prepare expense reports.
• Handle both company and Executive’s personal matters with discretion.

What We’re Looking For

• Bachelor’s degree (sports management, business administration, comm., or finance a plus).
• Must be customer service focused in order to provide the best possible support to clients and internal team members.
• Requires considerable flexibility in scheduling and the willingness to work nights and weekends.
• Requires a passion for sports and business.
• Advanced skills in Microsoft Office.
• Proficient in Adobe Creative Suite a plus.
• Strong understanding of social/digital media.
• Well‑developed communication skills and ability to interact with people of all demographics.
• Strong analytical, organizational, and project management skills.
• Requires self‑management and project management abilities.
• Ability to build strong and lasting relationships.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism in all situations.
• Ability to exercise discretion, sound judgment and significant initiative.

Base salary: $72,384 plus bonus potential. Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

THE·TEAM is proudly an equal opportunity employer.

We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.

More than 20 years into our evolution, we continue to expand our global reach and capabilities to serve clients across sports, music and entertainment.

We are committed to making a meaningful impact across key areas of inclusion, community service and sustainability — not only for our employees, but for clients and the industry at large.

THE·TEAM is a leading global sports, music and entertainment company. Led by intelligence, ideas and influence, we provide representation and marketing services to talent, brands and properties.