Vice President, Client Service

DJE Holdings; Chicago (IL); Hybrid; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision

401K

Job summary

Edelman is seeking a Vice President, Client Service to lead our Digital team. You will own day‑to‑day client relationships, shape strategies, and coordinate cross‑discipline resources to deliver social campaigns and influencer programs for a global brand.

You will mentor staff, engage with senior executives, and drive revenue opportunities while staying ahead of social technology and analytics trends.

Qualifications

• At least 8 years of relevant experience in digital marketing and communications.
• Bachelor’s degree or equivalent work experience.
• Experience leading digital client service for a global brand.
• Agency experience is a plus.
• Track record developing and executing social strategies with tangible results.
• Experience with paid media, analytics, planning, technology, editorial and creative teams.
• Familiarity with analytics and reporting across earned, owned, and paid platforms.
• Strong leadership and ability to mentor junior staff.

Responsibilities

• Act as day‑to‑day contact for senior‑level social clients and develop deep relationships, providing strategic solutions on everything digital – including social and influencer
• Exhibit solid understanding of key client information including general business strategy, industry issues, products and services offered, key customers, competitors
• Lead multiple workstreams from strategy through execution; manage teams
• Liaise and collaborate with internal teams and external agency partners; communicate cross‑discipline deliverables and expectations
• Spot opportunities for growth to drive additional revenue
• Stay current on the latest social technology, functionality, and influencer integrations to serve as a go‑to resource for the client and internal team
• Serve as a mentor and escalation point for junior staff and trusted advisor for senior staff
• Exhibit an understanding of the components of large integrated marketing campaigns, such as advertising, paid media, social, and issue advocacy
• Display strong knowledge of the marketing mix, and the role each channel plays in the success of a campaign

Skills

Digital marketing

Client service leadership

Strategic thinking

Social media expertise

Executive engagement

Education

Bachelor’s degree or equivalent work experience

Job description

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Consistent with this approach, we hire the best qualified candidates for all positions. Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.

We’re looking for a Vice President, Client Service to join our award-winning Digital team. Our ideal candidate is an experienced social client service lead – someone who thrives off of conceiving ideas, selling them in, and assembling the agency’s resources (creative, production, media, technology, experiential) to make them a reality. This person must not only possess strong creative abilities and social media knowledge, but also confidently engage with top executives (VP Marketing, CMO, etc.) to push ideas, shape opinions, and bring ideas to life. As a VP, you will be an integral part of a team leading a consumer health brand. You will be charged with introducing clients to the power of building compelling stories, social strategies, and experiences, all directed by a confluence of data and leading‑edge technology. You will be a social strategy champion who knows how to launch an effective influencer campaign or annual strategy.

Responsibilities

• Act as day‑to‑day contact for senior‑level social clients and develop deep relationships, providing strategic solutions on everything digital – including social and influencer
• Exhibit solid understanding of key client information including general business strategy, industry issues, products and services offered, key customers, competitors
• Lead multiple workstreams from strategy through execution; manage teams
• Liaise and collaborate with internal teams and external agency partners; communicate cross‑discipline deliverables and expectations
• Spot opportunities for growth to drive additional revenue
• Stay current on the latest social technology, functionality, and influencer integrations to serve as a go‑to resource for the client and internal team
• Serve as a mentor and escalation point for junior staff and trusted advisor for senior staff
• Exhibit an understanding of the components of large integrated marketing campaigns, such as advertising, paid media, social, and issue advocacy
• Display strong knowledge of the marketing mix, and the role each channel plays in the success of a campaign

Basic Qualifications

• At least 8 years of relevant experience in digital marketing and communications
• Bachelor’s degree or equivalent work experience

Preferred Qualifications

• Experienced digital client service lead for a global brand
• Agency experience is a plus
• A demonstrated track record of developing and executing social strategies and programs that have driven tangible results.
• Experience working with paid media, analytics, planning, technology, editorial and creative teams to build effective strategies and experiences
• Familiarity with analytics and reporting across earned, owned, and paid platforms
• Skill in leading a team and inspiring junior staff
• Accountability to reliably take ownership of work and responsibilities
• Polished, innovative, collaborative, and a strong operational leader

Salary

$105,000-150,000 a year

The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region‑specific benefits.

Benefits

• medical and dental insurance
• vision
• 401K
• life insurance
• disability insurance
• paid time off
• travel assistance
• wellness programing

Equal Opportunity Employer

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.

Culture

It started with one man’s passion to make an impact through stories… 70 years later, we are the world’s largest communications firm, which fosters an environment where people feel empowered to take the kind of bold action that makes careers, reshapes industries, and creates the unexpected. We are one global team, over 6,000 strong across 60 offices, grounded by our shared values. We promise an experience where our employees see that boldness is possibility, empathy is progress, and curiosity is momentum. Since Dan Edelman founded the firm in 1952, we have remained an independent, family‑run business, and our culture is one that brings understanding, collaboration, and respect to our work and to each other. Diversity, equity, inclusion, and belonging (DEIB) transform our colleagues, our clients, and our communities, and propel us forward as a company. At Edelman, we are in relentless pursuit of a fair and inspiring workplace that is respectful to all, reflects and represents the world in which we live, and fosters trust and collaboration. Each day and on each project, we strive to ensure that our colleagues feel a sense of true inclusion and belonging and can bring their best to their work— taking action and shaping impactful moments and movements within our company, on behalf of our clients, and within communities around the globe.

The relentless pursuit of excellence The freedom to be constantly curious The courage to do the right thing The commitment to positively impact society. We grow our people We invite and celebrate differences Our reputation is our brand We’re global, yet local We offer more than just a career – we offer a place to grow, make a meaningful impact, and help drive change alongside some of the brightest minds in the industry. At Edelman, your ambitions are supported, your voice matters and your work contributes to shaping the future of communications and clients’ business.