Vice President, Client Relationship Lead

Directions Research, Inc; Cincinnati (OH); Hybrid; USD 180,000 - 260,000; Full time

Job summary

The Directions Group is seeking a Client Relationship Lead at Vice President level to accelerate new business within the healthcare sector. You will leverage an active network of decision-makers to originate logos, develop growth plans, and guide engagements from opportunity to revenue growth.

As a senior partner, you will own the commercial lifecycle, drive revenue growth, and ensure client retention. The role offers hybrid work in Cincinnati, OH or remote within the US, with leadership of the

Qualifications

• Proven track record of originating and closing high-value healthcare accounts.
• Strong network of decision-makers in pharma/biotech/medical device.
• Ability to lead engagements from opportunity to revenue growth.
• 10+ years in commercial, client-facing roles in healthcare insights or consulting.

Responsibilities

• Identify opportunities within your network to win new logos.
• Develop account growth plans from conversation to closed business.
• Lead capabilities discussions and design solutions with Healthcare Practice Lead.
• Own the full commercial lifecycle and long-term account growth.
• Act as senior strategic partner responsible for engagement success and retention.

Job description

Client Service – Vice President, Client Relationship Lead

The Directions Group | Strategic Insights Firm

Location: Cincinnati, OH (Hybrid) or Remote (US)

The primary focus of this Client Relationship Lead role is to generate new business through your existing network and expand our Healthcare practice client base and revenue. This is a growth-driving role, not an execution-only position.

Candidates must bring a strong, active network of decision-makers at healthcare manufacturers (pharma, biotech, medical device, consumer health) and a demonstrated ability to convert these relationships into new revenue.

In this role, you will

• Proactively identify and activate opportunities within your network to open new logos for The Directions Group.
• Develop and execute account growth plans that move contacts from conversation to qualified opportunity to closed business.
• Lead capabilities discussions and solution design in partnership with Directions' Healthcare Practice Lead.
• Own the full commercial lifecycle: lead generation → opportunity development → proposal creation → close → project/engagement leadership → long‑term account growth.
• Serve as the senior strategic partner for the clients you originate, accountable for relationship depth, successful engagements, revenue growth, and retention.

Success will be defined by your ability to bring in new business and build a sustainable portfolio of accounts you originate and grow.

You will thrive in this role if you have

• A passion for originating and closing new business from prospects with whom you have consultative relationships and professional equity.
• A strong, relevant network within healthcare (pharma, biotech, medical device, eye care) that you can actively leverage to generate opportunities.
• The ability to consistently meet or exceed revenue targets through your own business development activity.
• Strong commercial and consultative skills: leading senior conversations, uncovering business needs, and shaping winning intelligence solutions.
• Proven strength from brief through delivery in solution design, proposal development, pricing, and leading engagements.
• Fluency in core research methods and emerging AI‑enabled approaches, and the judgment to apply them effectively in client contexts.
• 10+ years of experience in a commercial, client-facing role within healthcare insights, consulting, or related fields, with clear accountability for revenue generation and management.

When this role is not a fit

This is not a fit if your interest is primarily delivery against accounts that others have won. We're looking for a commercial leader who is energized by opening doors, shaping opportunities, and owning the growth of the business they bring in.

ABOUT THE DIRECTIONS GROUP

The Directions Group is an integrated intelligence firm that helps commercial teams move from data overload to decision readiness. We work with pharmaceutical and medical device companies to build the shared, trusted intelligence foundation that confident commercial execution requires.

We connect human understanding, business insights, and foresight & planning , not as separate services, but as an integrated system designed to answer critical questions in the moment of decision making. We create the clarity that organizations need to act on them and drive their business forward.

The Directions Group is redefining how insights power client decisions, shifting from one‑off research projects to a connected intelligence engine that actively shapes strategy. Within this model, our client service "pods" blend relationship leadership, synthesis, analytics, and flawless execution into a single, integrated team.

Directions is an Equal Opportunity Employer (EEO), including disability/vets