Vice President, Client Operations

Momentum Worldwide; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

Momentum Worldwide is seeking a Director of Client Operations to support a major sports and experiential client across partnerships and live programs. This role owns scope development, budgeting, forecasting, and operational rigor to ensure profitability and efficiency.

You'll lead cross-functional teams, drive clarity in complex workstreams, and balance precision with pace while partnering with client stakeholders to deliver outstanding results on time and within budget.

Qualifications

• Bachelor's degree preferred, ideally in Business or related field.
• 8+ years of experience in marketing or operations, agency experience preferred (client operations or account management).
• Highly organized and detail-oriented with ability to manage complex operational workflows.

Responsibilities

• Supports the financial and operational health of the account, including budget planning, forecasting, burn tracking, and monthly billing.
• Manages development, updates, and change orders for Scope of Work, ensuring alignment with client procurement and internal stakeholders.
• Oversees team utilization and burn, identifying staffing, efficiency, and delivery opportunities.
• Partners with Account Leads, Project Management, and Resource Management to implement operational workstreams, including reporting, heat mapping, onboarding processes, and workflow improvements.
• Implements tools and processes to streamline operations, improve visibility, and enhance efficiency across the account.
• Ensures accurate time tracking, fee application, resource assignment, and project projections, supporting smooth execution across Momentum systems.
• Champions agency culture by fostering collaboration, accountability, and clear communication; leads and contributes to key team meetings.
• Participates in experiential activations to see programs come to life and support the team on the ground.

Skills

Operations leadership

Account management

Budgeting & forecasting

Cross-functional collaboration

Client relationship management

Process improvement

Communication

Education

Bachelor's degree

Job description

Agency

Momentum

Job Function

Account Management and Growth

Job Subfunction

Sales and Client Operations

Job Description

Momentum Worldwide is seeking a highly organized, detail-oriented Director of Client Operations to support a major sports and experiential client across a portfolio of partnerships and live/experiential programs. This role sits at the center of the business, owning scope development, budgeting, forecasting, and operational rigor across complex, fast-moving workstreams. We're looking for a process-driven leader who thrives in dynamic environments and knows how to bring structure to complexity. You'll partner closely with internal teams and client stakeholders to drive clarity, accountability, and efficiency, ensuring the work not only runs smoothly, but delivers at the highest level. This individual will play a critical role in driving profitability, optimizing resources, and enabling teams to do their best work, balancing precision with pace in a way that keeps both the business and the work moving forward.

Here’s What You’ll Do (responsibilities)

• Supports the financial and operational health of the account, including budget planning, forecasting, burn tracking, and monthly billing, in partnership with senior leadership and client finance teams.
• Manages development, updates, and change orders for Scope of Work, ensuring alignment with client procurement and internal stakeholders.
• Oversees team utilization and burn, proactively identifying staffing, efficiency, and delivery opportunities.
• Partners with Account Leads, Project Management, and Resource Management to implement key operational workstreams, including reporting, heat mapping, onboarding processes, and workflow improvements.
• Implements tools and processes to streamline operations, improve visibility, and enhance efficiency across the account.
• Ensures accurate time tracking, fee application, resource assignment, and project projections, supporting smooth execution across Momentum systems.
• Champions agency culture by fostering collaboration, accountability, and clear communication; leads and contributes to key team meetings.
• Participates in experiential activations to see programs come to life and support the team on the ground.

Here’s What We’re Looking For (qualifications & Requirements)

• Bachelors degree preferred, ideally in Business or a related field
• 8+ years of experience in marketing or operations, with agency experience strongly preferred (client operations or account management focus)
• Highly organized and detail-oriented, able to manage complex operational workflows
• Proven ability to lead multi-disciplinary teams to deliver high-quality work on time and within budget
• Exceptional relationship management, client management, and influencing skills
• Solution-oriented problem solver with a track record of improving operational efficiency and driving process improvements
• Excellent verbal and written communication, including presenting to senior leadership and clients
• Demonstrated leadership, mentorship, and people development skills
• Comfortable working in fast-paced, high-visibility environments supporting experiential and partnership activations
• Able to exercise both influence and directive leadership as the situation requires, fostering collaboration across functions

Equal Employment Opportunity Statement

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

Salary range for this position: $150,000 to $170,000.