Vice President, Client Management

Publicis Groupe ANZ; New York (NY); On-site; USD 150,000 - 180,000; Full time

Job summary

Influential, a Publicis Groupe partner, is seeking a Vice President of Client Management in New York. The role leads client excellence, agency partnerships, and a high-performing team to drive campaign activations and creator-led content delivery.

The VP will own client relationships, oversee cross-functional teams, and ensure profitable engagements while adopting Influential’s ways of working. In-office presence is encouraged with travel as needed.

Qualifications

• 10+ years of experience in client leadership, agency management, or related roles within media, marketing, or influencer ecosystems.
• Strong understanding of influencer marketing, creator-led content, and performance-driven campaigns.
• Exceptional communication, organizational, and stakeholder management skills.
• Demonstrated ability to manage multiple clients, priorities, and partners with focus, resilience, and attention to detail.

Responsibilities

• Serve as a senior point of contact for agency leadership and key client stakeholders.
• Lead day to day operational teams grounded in service and support of campaign activations.
• Manage and resolve client escalations, when necessary raising to the SVP, Client Management lead as appropriate.
• Partner with Influential Sales lead to manage existing client relationships and when appropriate assist in expanding client scopes.
• Collaborate with Commercial Operations team to monitor client profitability and ensure financially sound engagements.
• Lead, motivate, and develop a high-performing Client Management team in a fast-paced, matrixed environment.

Skills

Client leadership

Agency management

Influencer marketing

Communication skills

Multi-client mgmt

Job description

Company description

Influential is an AI social data and conversion technology, as well as a Developer Partner of IBM Watson and a Facebook Marketing Partner. Utilizing a network of over 1,000,000 social media influencers as a tactic for distribution, Influential runs both native and paid campaigns on Facebook, Instagram, Snapchat, Twitter, and YouTube for Fortune 500 brands including Walmart, McDonald’s, Pepsi, Nestlé, General Mills, Toyota, Samsung, Sony Pictures and many more. Influential is the only company that can track deterministic one-to-one in-store foot traffic and sales attribution from paid influencer posts, as well as TV tune-in lift and attribution. Influential is a strategic partner of WME and Oracle’s Moat and has offices in Beverly Hills, New York City, and Las Vegas. www.influential.co

Overview

The Vice President, Client Management is a leader responsible for driving client excellence, operational rigor, and helps to identify growth opportunities across Influential’s client portfolio. This role oversees the Client Management function for specific clients, ensuring best-in-class creator-led branded content delivery while strengthening agency partnerships, and managing a team.

The VP reports to the Influential SVP, Client Management lead for their respective agency. Success in this role requires exceptional leadership, strong organizational navigation skills, and a client-first mindset rooted in Influential’s VBS model and ways of working.

Responsibilities

Client Leadership & Agency Partnership

• Serve as a senior point of contact for assigned agency leadership and key client stakeholders, fostering trusted, long-term partnerships
• Maintain deep knowledge of agency clients and teams across respective assigned agency
• Lead day to day operational teams grounded in service and support of campaign activations.
• Manage and resolve client escalations, when necessary raising to the SVP, Client Management lead as appropriate

Growth & Commercial Excellence

• Partner with Influential Sales lead to manage existing client relationships and when appropriate assist in expanding client scopes and unlocking net-new client opportunities
• Collaborate with Commercial Operations team to monitor client profitability and ensure financially sound engagements
• Responsible for flawless execution that delivers on the promise of increasing a client’s business through the lens of influencer marketing

Operational & Team Leadership

• Lead, motivate, and develop a high-performing Client Management team in a fast-paced, matrixed environment
• Responsible for the entire client experience inclusive of managing discipline experts across strategy & analytics, performance media, creator, creative and other capabilities that may be staffed and/or required to satisfy client business objectives
• Ensure consistent adoption of Influential ways of working, client management processes, and tools including Monday.com
• Responsible for margin delivery and weekly, monthly and quarterly reporting to senior leadership and Enablement leads at Influential

Performance & Client Success

• Monitor and track client performance objectives across all initiatives, ensuring program goals are met or exceeded
• Maintain a client-first mindset, proactively identifying challenges, roadblocks, and opportunities for optimization
• Build client trust by overseeing quality of outputs, communication, and overall portfolio performance

Talent Development & Culture

• Build employee capabilities in client correspondence, executive presence, meeting composure, self-awareness, and interpersonal effectiveness
• Attend and contribute to Client Management All-Staff meetings
• Stay current on industry trends, creator economy developments, and key client verticals
• Lead by example, professional appearance and presence including on camera in all meetings internal and external

Qualifications

• 10+ years of experience in client leadership, agency management, or related roles within media, marketing, or influencer ecosystems. Proven experience leading cross-functional teams and navigating complex holding-company environments
• Strong understanding of influencer marketing, creator-led content, and performance-driven campaigns
• Exceptional communication, organizational, and stakeholder management skills
• Demonstrated ability to manage multiple clients, priorities, and partners with focus, resilience, and attention to detail

Travel & Work Expectations

• Travel required for client and internal meetings
• In-office presence highly recommended at least once per week (distance permitting)

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range

USD $150,000.00 - $180,000.00 Annually. This role may also be eligible for bonus or incentive compensation. Compensation will be determined based on the skills, qualifications, and experience of the applicant and the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/31/2026.