VFD Support Specialist II

ABB Inc.; Massachusetts; Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Hybrid work model

Remote in US

Job summary

ABB is seeking a VFD Support Specialist in the United States. The role involves providing technical support for Low Voltage VFD applications, assisting customers and field technicians with commissioning, troubleshooting, and warranty processing.

You will program drives, configure parameters, and integrate with control systems, collaborating with engineering, field service, sales, and product teams to resolve complex issues.

Qualifications

• VFD knowledge is a must.
• Understanding of electrical principles and troubleshooting drives.
• Proficient in communicating with customers in English (verbal and written).
• Must have work authorization to work in the US.

Responsibilities

• Provide technical support via phone & email for VFD applications, assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems.
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues.
• Coordinate with the warranty team to initiate warranty replacements and labor authorizations for repairs.
• Maintain detailed documentation of support cases and solutions using Salesforce Case Management and other tools.
• Stay current with VFD technologies, software updates, and industry trends.

Skills

VFD knowledge

English communication

Customer support

Education

Electrical/Technical experience requirement

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Technical Support Team Lead

As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.

The work model for the role is: Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote

Your role and responsibilities:

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.


• Assist customers with drive programming, parameter configuration, communication, and integration with control systems


• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues


• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs


• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools


• Stay current with VFD technologies, software updates, and industry trends

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.


• Knowledge of how Variable Frequency Drives work, REQUIRED.


• Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.


• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.


• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Preferred Qualifications:

• Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)


• Previous experience troubleshooting a technical product over the phone.

More about us

ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $58,500 and $93,600 annually.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on \"Candidate/Guest\" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.


• Choice between two dental plan options: Core and Core Plus


• Vision benefit


• Company paid life insurance (2X base pay)


• Company paid AD&D (1X base pay)


• Voluntary life and AD&D - 100% employee paid up to maximums


• Short Term Disability - up to 26 weeks - Company paid


• Long Term Disability - 60% of pay - Company paid. Ability to \"buy-up\" to 66 2/3% of pay.


• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance


• Paid Parental Leave


• Employee Assistance Program


• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption


• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions


• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?