Veterinary Technician - Urgent Care Assistant Manager

Pieper Veterinary; Madison (CT); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Social events

Paid time off & holidays

Medical, dental, and vision insurance

Mental Health Focused Services

401(k) plan with strong employer match

Team Building

Job summary

Pieper Veterinary Madison is seeking a dynamic Urgent Care Assistant Manager to lead a team of veterinary professionals in a fast-paced hospital. You will oversee day-to-day operations, mentor staff, and ensure outstanding patient care and client service in a collaborative environment.

The ideal candidate has 2+ years as a veterinary technician and experience in urgent care or management; CVT license is a plus. The role offers full-time hours, competitive hourly pay, and comprehensive benefits.

Qualifications

• 2+ years of Veterinary Technician experience.
• Urgent care experience is a plus.
• Management experience is a plus.
• CVT license is a plus.

Responsibilities

• Oversee day-to-day operations of the hospital and lead staff to deliver outstanding patient care.
• Interview, hire, onboard, and schedule team members; mentor and develop growth plans.
• Collaborate with area hospital managers to improve workflow and client service.
• Balance leadership duties with direct patient care as needed.

Job description

Positions are available across all hospitals in the Pieper Veterinary network. For over 80 years, we've cared for Connecticut's pets and their families with compassion and expertise.

Joining our team means practicing the highest level of veterinary medicine in a supportive environment, with great benefits, collaborative colleagues, and a culture built on treating every pet as if they were our own.

Explore open roles and start your career with Pieper today.

Core Values

The core values below are the beliefs that guide us in our practice every day -- It's how we come to work.

We Love What We Do

We love what we do and who we do it for. We pay attention to the patient's journey and we treat the individual. We're passionate and proud of our work, our patients and our team. We put our hearts into it.

Team Sport

We know the best way to care for our patients and clients is by working together. We respect, trust, support and encourage our co-workers. We have each other's back. We ask "How can I help?"

Laughter

The work we do is challenging, and we stay strong by lifting each other up. We feel a positive attitude and a little humor has the ability to make all the difference in someone's day.

We Can Handle It

In fact, we can handle anything. We take action while keeping our cool. We adapt to whatever comes through the door. We're decisive, confident and we are fearless. We like a good challenge and we do what is necessary.

Good People Work Here

We are united by the desire to be ethical, honest and responsible. We show integrity, compassion and respect and genuinely care about our work and our patients.

Veterinary Technician - Urgent Care Assistant Manager

Do you thrive in fast-paced environments and want to make a real difference in the lives of pets and their families? Pieper Madison - Urgent Care is seeking a dynamic and experienced Assistant Hospital Manager to join our team in Madison, CT. If you are ready to lead a team of dedicated professionals and help us deliver top-notch care, this is your chance to make an impact where it matters most!

Our vision is simple, we aspire to create a healthier, happier community for both the animals we care for and the people who love them. If you have a background in veterinary medicine and possess the leadership skills to guide and support a growing, dedicated hospital team, we would love to hear from you!

What to Expect:

• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your goals.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

About You:
The Urgent Care Assistant Manager is fully responsible for the day-to-day operations of the hospital, overseeing staff and providing our clients, patients, and the team with the resources needed to deliver outstanding patient care and customer service. Our ideal candidate will have 3+ years' experience, preferably in veterinary general practice as this role requires critical thinking and skills specific to veterinary medicine.

You will be responsible for interviewing, hiring, onboarding, and scheduling your team, as well as mentoring and developing personalized growth plans with each employee.

The hospital manager works closely with the surrounding area hospital managers to develop workflow improvements to increase efficiency while managing high-quality care as well as resolving client concerns.

This is a hands-on leadership role that requires the ability to perform veterinary technician duties while supporting the team on the hospital floor. The position is expected to be approximately a 50/50 split between leadership responsibilities and direct patient care, with up to 75% of the time spent assisting the clinical team as needed to ensure efficient workflow and exceptional patient care.

Schedule:
This is a full-time position:
4 / 5-day rotation - 12pm-10pm or 10am-8pm.
Weekends and holidays are required.

*Must be able to work a flexible schedule and adjust hours as needed to support coverage for callouts, vacations, and operational needs.

Compensation:
$28.00-$34.00 an hour based on experience.

What's in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with strong employer match
• Team Building

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements:

• 2+ years of Veterinary Technician experience.
• Prior urgent care and management experience is a plus.
• CVT license is a plus.
• Knowledge of Anesthesia and monitoring.
• Knowledge of the procedures used for scheduling patients, receiving, treating, ordering medical supplies, and requesting laboratory tests.
• Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.
• Knowledge of sterilization techniques to sterilize various instruments and materials.
• Knowledge of the instruments, materials, and standardized procedures used in the full variety of treatments to prepare and provide "tableside" assistance.
• Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to work independently on assigned tasks as well as to accept directions on given assignments.
• Exceptional organizational skills, with the ability to multi-task.
• Proven experience developing and growing teams.
• Excellent verbal and written communication.
• Standard knowledge of and ability to use Microsoft Office Programs.
• Must be flexible to meet the needs of the department.
• Must be 18 years or older to apply.

EEO Statement:

Pieper Veterinary/Cove Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

Follow Us!

Pieper Veterinary is proud to be part of the COVE Animal Health family. Follow Pieper on social media, and connect with COVE on LinkedIn for more updates.