Veterinary Technician Supervisor - ER/ICU

Lakefield Veterinary Group; Portland (OR); On-site; USD 80,000 - 85,000; Full time

Job summary

A leading veterinary specialty hospital in Portland seeks a Support Staff Supervisor for the ER/ICU unit. This role emphasizes leadership and effective communication, ensuring a supportive environment for both staff and clients. The ideal candidate should have a background in veterinary care with strong interpersonal and organizational skills.

Benefits

401(k) with employer match

Dental/Medical/Vision Insurance with HSA/FSA options

Employee Assistance Program

PTO

Qualifications

• 3 years ER/ICU veterinary experience required.
• Veterinary technician preferred.

Responsibilities

• Create and manage team schedules.
• Ensure communication and collaboration among the team.
• Resolve team conflicts and provide support.

Skills

Communication

Organizational Skills

Interpersonal Skills

Problem Solving

Education

Veterinary Technician License

Job description

Position Title: Support Staff Supervisor (ER/ICU)

Our Culture:

Bridgetown Veterinary Emergency and Referral (BVER) is a specialty animal hospital located in Portland Oregon. We are looking for a qualified ER/ICU Managerto join our hospital and support our specialty technicians and assistants. We offer specialty and emergency veterinary services and have veterinarians in Surgery, Internal Medicine, Neurology, Emergency and Critical Care. We are a culture and medicine focused family who believe in doing the right thing for our employees and the veterinary community.

The Bridgetown Veterinary Support Staff Supervisor is a team-focused, passionate, and highly dependable mentor and leader that plays a vital role in daily workflows. As a supervisor, you will enable conversation, communication, and coordination among hospital team members as well as pet families. The supervisor leverages strong communication, collaboration, and planning skills to ensure the team is supported. You will support the team by directing appointments, managing the schedule, and maintaining team engagement and a positive supportive work environment.

Job Type: Full Time

Salary: $80-85K

Benefits:

• 401(k) with employer match

• Dental/Medical/Vision Insurance with opportunity for HSA/FSA

• Employee Assistance Program

• PTO

• And More!

Work Location: In person

Attributes:

• Ability to express oneself clearly both verbally and in writing to enable respectful and successful lines of communication among team members.

• Strong organizational skills to help plan, prioritize, and collaborate effectively.

• Strong interpersonal skills, including active listening, dependability, patience, and flexibility.

• Comfort discussing and navigating difficult conversations while maintaining calmness and kindness.

• Maintain team member and company confidentiality where needed and when appropriate.

• Commitment to following up and following through with action items generated from meetings, daily tasks, team needs, and/or client interactions.

• Adaptable, resourceful, and forward thinking

• Motivation and curiosity to develop as a team advocate and team member.

• Knowledge of veterinary workflows and procedures

Role Responsibilities:

• Communication and Collaboration

• Create staff schedules, ensuring that teams have appropriate coverage.

• Maintain professionalism and treat all team members throughout the organization, as well as pet families, with respect and kindness.

• Display agility in communication styles between team members, pet families and referring community to disseminate information and knowledge, closing the loop appropriately and professionally.

• Responsible for troubleshooting shift gaps and team member coverage

• Create open, supportive, and effective relationships and environment with all team members by resolving any team conflict in the moment or no later than end of team's shift to prevent discord while escalating concerns as needed.

• Maintain weekly contact with your manager to ensure open communication and escalation of any support recommendations or additional needs recommended by self or other team members, so requests can be addressed promptly.

Administrative:

• Utilize WhenIWork to create and publish schedule – no later than 60 days ahead of time.

• Maintain appropriate documentation of team member disciplinary plans such as PIPs and coaching conversations.

• Work with the Nursing Director and Hospital Administratorto enforce performance improvement plans.

• Maintain and document client records and communication in accordance with organizational, state, and federal guidelines.

Requirements:

• A minimum of 3 years' ER/ICU veterinary experience with a focus on team dynamics and day to day workflows

• A licensed veterinary technician is preferred.

• Able to lift up to 25lbs without assistance.

Reports to: Nursing Director