Veterinary Technician Manager

Ethos Veterinary Health; Bel Air (MD); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

$29- 45/hr (based on experience and 's

Shift differentials: overnight +$3/hr;

Weekend shifts differential +$4/hr

Vacation accrual up to 160 hours

PTO and sick time

Insurance benefits and 401(k) with EE 

Short-term disability (STD) coverage

Employee Assistance Program and mental

Educational scholarships for Vet Tech

CE allowances and conference support

Mentorship programs and onsite CE

Rabies vaccinations and wellness days

Job summary

Ethos Veterinary Health is seeking a Veterinary Technician Manager for Animal Emergency Hospital in Bel Air, MD. This hands-on leadership role guides daily clinical operations, mentors technicians and assistants, and ensures high-quality patient care and client service in a busy 24-hour emergency setting.

You will manage technician schedules, support performance evaluations, and collaborate with the Practice Manager to maintain staffing, training, and compliance across shifts, including days,

Qualifications

• Supervisory and leadership experience in a veterinary/healthcare setting.
• Strong coaching, motivation, delegation and performance appraisal skills.
• Confident decision-making and conflict resolution abilities.
• Excellent verbal and written communication; HS diploma required; veterinary tech degree preferred.

Responsibilities

• Lead floor operations with daily coaching to keep staff aligned with policies.
• Schedule technicians/assistants and ensure doctor-to-staff coverage.
• Conduct regular 1:1s, set goals, and manage training/compliance.
• Partner with Practice Manager on hiring, evaluations, and corrective actions.
• Represent the department in leadership meetings and maintain client service standards.

Skills

Leadership

Coaching

Communication

People management

Education

High School Diploma or GED

Associate or Bachelor's in Veterinary Technology

Job description

Veterinary Technician Manager

Location: Animal Emergency Hospital - Bel Air, MD

$29- 45/ hr | Full-Time | Days, Nights, Weekends, and Holidays

Position Overview

OurVeterinary Technician Manager is a hands-on leader and key member of our hospital leadership team. Working alongside our Practice Manager, you will guide daily clinical operations while cultivating a supportive, collaborative environment for our technicians and assistants. By leading with compassion, integrity, and dedication, you will help ensure smooth hospital workflows, outstanding client experiences, and the highest standard of patient care.

Responsibilities

Floor Leadership & Operations

• Lead by example with professionalism, compassion, and strict adherence to all hospital policies and confidentiality laws.
• Guide daily floor operations through shift huddles, real-time coaching, and proactive problem-solving to keep front desk, technical staff, and veterinarians aligned.
• Champion best practices, encourage team innovation, and address floor bottlenecks or interpersonal friction quickly to maintain a positive work environment.
• Model exceptional client service and assist with resolving client concerns and escalations.
• Represent your department in monthly staff meetings and weekly leadership meetings.

People Management & Development

• Build and maintain weekly technician/assistant schedules to ensure adequate floor coverage and proper doctor-to-support-staff pairing.
• Conduct regular 1:1 check-ins to set goals, deliver positive and constructive feedback, and ensure timely completion of mandatory training.
• Monitor attendance and call-outs fairly in accordance with hospital handbook guidelines.
• Partner with the Practice Manager on hiring/training needs, performance evaluations, corrective actions, and Performance Improvement Plans (PIPs), ensuring timely documentation and follow-up.

Qualifications & Skills

• Proven supervisory and leadership experience, ideally within a veterinary or healthcare setting.
• Strong skills in coaching, motivating, delegating, and conducting performance appraisals.
• Confident decision-making, conflict resolution, and strong verbal and written communication skills.
• High School Diploma or GED required; Associate or Bachelor’s degree in Veterinary Technology preferred.

Continuing Education

• A minimum of 6 hours a year.
• Commitment to ongoing professional development; willingness to participate in continuing education programs, leadership training, or industry conferences.
• Vet-bloom, Vet-girl or partners with the community team.
• If in person conference is preferred – required to come back to discuss new ideas and plans with the management team.
• Mentorship and additional guidance provided by Practice Manager, Hospital Director and Medical Director.

Schedule & Availability Requirements

• Full-Time Commitment: Minimum of 34 hours per week, including at least 3 shifts (24+ hours) worked directly on the clinical floor. Remaining hours are flexible based on hospital needs (e.g., administrative tasks, inventory, restocking, or floor coverage).
• Weekend & Night Coverage: Minimum of 1 weekend shift per week (at least 3 worked weekend shifts per month; PTO does not count toward this minimum) and at least 1 night shift (4:00 PM – 12:00 AM or overnight) per week.
• Leadership Flexibility: Willingness to collaborate with fellow managers to cover or swap shifts as needed (up to 3 times per month) to support team balance and hospital coverage.

Perks & Benefits:

• $29- 45/hr (based on experience and skill set)
• Shift differentials: Additional $3/hour for overnight shifts and $4/hour for weekend shifts.
• Pet bill discounts and employee pet wellness days.
• Extremely discounted employee pet bloodwork.
• Cell phone discounts.
• Vacation accrual starts right away, with the opportunity to accrue up to 160 hours.
• PTO and sick time.
• Insurance benefits and a 401(k) with employer match.
• Free short-term disability (STD) coverage for eligible employees.
• Free therapy and Employee Assistance Program.
• Employee professional mentorship programs.
• Onsite classes, training, and continuing education opportunities.
• Veterinary Technician Education Support: Full scholarships for the Penn Foster Veterinary Technology associate degree program and scholarships for the CCBC Veterinary Technician program. Employees must work at our hospital for at least six months to qualify.
• Veterinary Technician Specialist (VTS) support groups, resources, webinar training, and mentorship opportunities to specialize in emergency and critical care.
• Rabies vaccinations.
• Employee referral bonuses.
• Continuing education and conference allowance for RVTs of up to $3,000.
• Coverage of licensing costs and professional fees, along with additional benefits.

About Us

At Animal Emergency Hospital, we pride ourselves on providing compassionate, dedicated care to every animal and owner who walks through our doors. We are a busy, fast-paced, 24-hour emergency hospital located in Bel Air, Maryland, with a support staff of over 60 team members.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.