Veterinary Technician

Mindlance; Exton (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

A national recruiting company is seeking a Customer Care Diagnostic Veterinary Technician in Exton, Pennsylvania. Candidates must have a certification in veterinary technology along with clinic experience. Responsibilities include providing diagnostics support, troubleshooting concerns, and ensuring compliance with pharmacovigilance standards. The role requires flexibility to accommodate call center hours and effective communication with clients. Join a dynamic team that values customer-centric support and veterinary solutions.

Qualifications

• Certification in veterinary technology and clinic experience are required.
• Ability to work flexible hours and shift work.
• Strong customer service skills and ability to troubleshoot.

Responsibilities

• Provide diagnostics support to veterinary clients and consumers.
• Troubleshoot caller concerns and resolve issues.
• Document and report adverse events involving company products.

Skills

Customer service

Veterinary diagnostics

Technical troubleshooting

Communication skills

Education

Certification in veterinary technology

Job description

Job Description

Mindlance is a national recruiting company which partners with many of the leading employers across the country.

The candidate must have a certification in veterinary technology as well as clinic experience.

Call center hours are 9-7 pm. Candidate must be able to do shift work and have flexibility to accommodate the call center hours.

The Veterinary Medical Information and Product Support (VMIPS) Team is a contact center environment, responsible for maintaining the regulatory integrity of our growing portfolio through providing outstanding customer service to our callers. Our major veterinary therapeutic areas include: anti-infective, biologic, parasiticides, inflammation, analgesia, anesthesia/sedation, oncology, dermatology and diagnostic. We focus on maximizing the value of our broad veterinary solutions portfolio by building and sustaining relevant partnerships with veterinarians, pet owners and producers. The Customer Care Diagnostic Veterinary Technician will respond effectively to routine and complex inquiries and complaints in a manner that is consistent with VMIPS and Veterinary Medical Regulatory Affairs (VMRA) standard operating procedures (SOPs) and be responsible for first contact resolution of inquiries and adverse experiences involving company product.

The role of the Customer Care Veterinary Technician is to:

• Provide superior customer centric diagnostics support to veterinary clients and consumers related to company point-of-care (POC) diagnostic instruments and services through the conveyance of technical information
• Troubleshoot caller concerns and resolve questions and issues using internal resources
• Utilize effective communication techniques with callers, customize solutions and ensure the delivery of mutual resolution
• Assure the documenting, tracking, and reporting of alleged adverse events involving company products complies with current pharmacovigilance requirements and standards.

Qualifications

The candidate must have a certification in veterinary technology as well as clinic experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.