Veterinary Specialty Service Coordinator

ethosveterinaryhealth; Asheville (NC); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Generous paid time off

Discounted employee pet insurance

VetBloom RACE-approved CE platform

Recover and Fear Free certification

Career Growth Opportunities

Work-life balance focused culture

Job summary

South Asheville Veterinary Emergency & Specialty (SAVES) is seeking a full-time Specialty Service Coordinator in Asheville, NC. This role focuses on client communication and case coordination with specialty clinicians to deliver outstanding care from referral through discharge.

You will liaise with clients, referring veterinarians, and hospital teams, scheduling appointments and maintaining records in a fast-paced specialty environment.

Qualifications

• Excellent written, verbal, and interpersonal communication skills.
• Exceptional organizational skills with attention to detail.
• Flexible, adaptable, collaborative team player.

Responsibilities

• Serve as the primary point of contact for specialty clients from referral through follow-up care.
• Educate clients on consultations, procedures, diagnostics, hospitalization, discharge instructions, and treatment plans.
• Respond promptly to client communications and provide compassionate support during sensitive discussions.
• Schedule specialty appointments, procedures, diagnostics, and patient drop-offs in EzyVet.
• Coordinate schedules with specialists and hospital teams to ensure efficient patient flow.
• Confirm appointments, provide preparation instructions, and coordinate transfers between Specialty and Emergency services.
• Obtain, organize, and prepare referral records, diagnostics, estimates, consent forms, and patient charts prior to appointments.
• Maintain complete, accurate medical records and support billing, checkout, and follow-up scheduling.

Skills

Client communication

Organizational skills

English fluency

Team player

Tools

EzyVet

SmartFlow

Microsoft 365

Microsoft Teams

Outlook

Job description

Veterinary Specialty Service Coordinator | $22–$27/hr

Asheville, NC
Full-Time | Monday–Friday | 8:30 AM–5:00 PM

South Asheville Veterinary Emergency & Specialty (SAVES) is seeking a full-time Specialty Service Coordinator to join our Specialty Services team in Asheville, NC. This role is ideal for an experienced veterinary professional who enjoys client communication, case coordination, and collaborating with specialty clinicians to deliver an exceptional client and patient experience. You'll serve as a key liaison between clients, referring veterinarians, specialty doctors, and hospital teams while helping ensure seamless care from referral through discharge.

Pay & Benefits

• $22–$27/hour based on experience
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Generous paid time off
• Discounted employee pet insurance
• Access to VetBloom RACE-approved CE platform
• Recover and Fear Free certification initiatives
• Career Growth Opportunities
• Work-life balance focused culture

Schedule

• Full-Time
• Monday–Friday
• 8:30 AM–5:00 PM

Responsibilities

• Serve as the primary point of contact for specialty clients from referral through follow-up care.

• Educate clients on consultations, procedures, diagnostics, hospitalization, discharge instructions, and treatment plans.

• Respond promptly to client communications and provide compassionate support during sensitive discussions.

• Schedule specialty appointments, procedures, diagnostics, and patient drop-offs in EzyVet.

• Coordinate schedules with specialists and hospital teams to ensure efficient patient flow.

• Confirm appointments, provide preparation instructions, and coordinate transfers between Specialty and Emergency services.

• Obtain, organize, and prepare referral records, diagnostics, estimates, consent forms, and patient charts prior to appointments.

• Maintain complete, accurate medical records and support billing, checkout, and follow-up scheduling.

• Communicate effectively with clients, referring veterinarians, specialists, and hospital staff to ensure seamless patient care.

• Anticipate workflow needs, adapt to changing priorities, and provide exceptional customer service while supporting the growth of Specialty Services.

Qualifications

• Minimum of 2 years of hands-on clinical veterinary experience as a Veterinary Assistant or Registered Veterinary Technician (specialty or emergency experience preferred)
• Minimum of 2 years of client service or administrative coordination experience in a veterinary or healthcare setting
• Strong knowledge of veterinary medical terminology and specialty hospital workflows
• Experience with EzyVet, SmartFlow, Microsoft 365, Microsoft Teams, and Outlook preferred
• Excellent written, verbal, and interpersonal communication skills
• Exceptional organizational skills with strong attention to detail
• Ability to prioritize multiple responsibilities while maintaining accuracy in a fast‑paced specialty environment
• Flexible, adaptable, and collaborative team player
• Fluent English speaking and reading skills required

About the Hospital

Since opening in 2009, South Asheville Veterinary Emergency & Specialty (SAVES) has been dedicated to providing advanced emergency and specialty veterinary care while fostering a culture built on compassion, collaboration, and clinical excellence.

Our recently expanded, state-of-the-art hospital allows our teams to practice advanced medicine alongside highly skilled specialists and emergency clinicians. We are committed to supporting our employees through mentorship, continuing education, and opportunities for professional growth.

Surrounding Areas

Located in the Blue Ridge Mountains of Western North Carolina, Asheville offers a vibrant community surrounded by exceptional outdoor recreation, including hiking, biking, scenic drives, and access to the Appalachian Mountains. Nearby communities including Arden, Hendersonville, Weaverville, Fletcher, Black Mountain, and other areas throughout Western North Carolina offer a variety of commuting and lifestyle options.Asheville offers a unique combination of mountain living, a thriving local community, and access to advanced veterinary medicine, making it an exceptional place to build your veterinary career and quality of life.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.