Veterinary Software Trainer, Veterinary Software, US

MaineGuide; Portland (ME); Remote; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive hourly pay

Job summary

IDEXX Veterinary Software Division is seeking a Software Trainer to educate veterinarians and practice teams on IDEXX Practice Management Systems. The role requires traveling from a home office, delivering targeted training, and supporting customers after implementation.

You will partner with various IDEXX teams to refine education strategies and deliver customer-centric solutions worldwide. The position emphasizes strong communication, organizational skills, and empathy, with up to 80% national

Qualifications

• Minimum 2 years of veterinary industry experience.
• Strong training or leadership background preferred.
• Excellent communication and collaboration with customers, leaders and colleagues.
• Ability to plan and prioritize work in a dynamic, global environment.

Responsibilities

• Provide training to practice staff on IDEXX Practice Management Systems.
• Collaborate with cross-functional teams to educate customers and tailor solutions.
• Support customers post-implementation to optimize software usage.
• Manage schedules and visits from a home office with high travel.
• Lead change management initiatives during system implementations.

Skills

Communication

Organization

Empathy

Travel planning

Training

Leadership

Problem-solving

Tools

Practice management software

IT networking basics

Job description

The Software Trainer lives within the IDEXX Veterinary Software division, known for developing groundbreaking products in the veterinary field.

Why this role matters:

Veterinarians and their teams depend on Software Trainers (ST) to guide them in utilizing these software solutions effectively and to resolve technical issues that arise. We are seeking individuals, like you, who excel in communication, possess strong organizational skills, and approach every customer interaction with empathy and a spirit of teamwork.

In this role:

• You will collaborate closely with other IDEXX teams to formulate strategies that sustain our Customer Accounts, emphasizing education and tailored customer-centric solutions.
• You will implement and provide training to the practice staff on effectively utilizing the IDEXX Practice Management Systems.
• You will support customer needs post- implementation to enhance and optimize their use of the software solutions.
• As a member of the field team, you will operate and travel from a home office.
• You will leverage various programs to organize and plan your customer visits, allowing you to act as a genuine IDEXX Ambassador and be regarded by your customers as a reliable advisor.
• You are responsible for managing your schedule in alignment with your customers' unique characteristics and needs, while also focusing on your professional growth and development.
• Occasionally, you will need to modify your schedule to meet customer demands, including visits to emergency practices during late-night hours.

What you need to succeed:

• Establishing relationships with individuals of diverse personalities is essential. This position is engaging and rewarding, and while it may occasionally present challenges,we offer a robust support system to facilitate your success. As part of your work, you will have the opportunity to visit remarkable towns and locations - including Canada (so Passport will be required).
• Embrace the opportunity to learn new things, welcome feedback about your performance, take part in purposeful practice sessions to boost your training, and be at ease with the ambiguity that comes with a global company that prides itself on continuous improvement and innovation.
• To excel in this role, you should possess a minimum of two (2) years of experience within the veterinary industry, with a background in training and/or leadership being strongly preferred
• You must effectively communicate and collaborate with customers, leaders, and colleagues.
• Demonstrating the ability to cultivate strong partnerships with customers and peers will enable you to effortlessly gain confidence and trust from others
• A proactive mindset is crucial for planning and prioritizing work in a dynamic environment and making quality and timely decisions.
• Effective listening skills are imperative to ascertain customer needs, allowing you to adapt your approach and demeanor to various situations.
• Collaborate with customers to guide and support the Change Management process that coincides with integrating a new system into their daily operations.
• Proficiency in learning and using technology, including computers, tablets, printers, and smartphones, is required. Familiarity with computer networking is an added advantage.
• Overnight travel is required.(4-5 nights per week on average)
• Requires up to 80% National travel, both Air and Car travel
• Must live within an hour of an International Airport
• Valid Driver's License required
• Valid Passport required

What you get from us:

• Hourly pay of $25 - $27/HR
• Weekend hours and weekday overtime may be required.
• Capable of standing/walking around continuously for up to 2 hours
• May be required to lift, move and carry up to 50 pounds

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.