Veterinary Services Liaison, Emergency

Ethos Veterinary Health; Nashville (TN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision insurance

Disability insurance

Life insurance

401(k) with employer matching

Pet product discounts

Job summary

Nashville Veterinary Specialists, part of Ethos Veterinary Health, seeks an Emergency Services Liaison in Nashville, TN. The role supports ER, ICU, and Critical Care teams, handling client communication, patient coordination, and administrative duties to ensure a smooth hospital experience.

The position is full-time with four 10-hour shifts per week; compensation ranges from $18–$27 per hour plus a $4.50 shift differential for after-hours or weekend shifts. Benefits are included.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Fluent English speaking and reading skills required.

Responsibilities

• Serve as a primary point of contact for ER and Critical Care clients from presentation through discharge and follow-up.
• Assist with obtaining patient histories for ER cases and communicate updates, treatment discussions, financial information, and follow-ups.
• Coordinate ER admissions, discharges, transfers, and ongoing client communication with the medical team.
• Facilitate communication between ER doctors, Veterinary Technicians, and Client Service Representatives to support efficient patient flow.

Skills

Communication

Organizational skills

Multitasking

Fluent English

Lift 50 lbs

Tools

EzyVet

SmartFlow

Job description

Emergency Services Liaison | $18 - $27 per hour

Location: Nashville, TN

Schedule: Full-Time | Four 10-hour day shifts

Compensation: $18 - $27 per hour + $4.50 shift differential for shifts after 6 PM or weekends

The Emergency Services Liaison supports the ER, ICU, and Critical Care teams at Nashville Veterinary Specialists in Nashville, TN. This role combines veterinary client communication, patient coordination, workflow support, and administrative responsibilities to help create an efficient experience for both clients and the medical team. The Emergency Services Liaison works closely with Veterinary Technicians, Veterinary Assistants, ER/ECC doctors, and Client Service Representatives in a fast-paced specialty and emergency hospital.

Compensation

• $18 - $27 per hour
• $4.50 per hour shift differential for shifts worked after 6 PM or on weekends

Benefits

Full-Time Benefits

• Paid Time Off
• Medical, Dental, and Vision insurance plans
• Short- and Long-Term Disability insurance
• Life insurance
• 401(k) retirement plan with employer matching
• Discounted employee pet products and services
• CE allowance
• Scholarship and Sponsorship Program through Penn Foster
• Licensure renewal reimbursement
• Out-of-state licensure transfer reimbursement
• Uniform allowance
• Cell phone discount
• YMCA corporate memberships
• Team-building and volunteer events
• Career development opportunities
• Newly renovated and expanded hospital setting
• Additional benefits available

Schedule

• Full-time schedule consisting of four 10-hour day shifts.
• Flexibility with your work schedule based on the operational needs of the emergency and specialty hospital is required.
• Some weekends and holidays may be required based on hospital needs.

Responsibilities

• Serve as a primary point of contact for ER and Critical Care clients throughout the patient's visit, supporting communication from presentation through discharge, hospitalization, and follow-up.
• Assist with obtaining patient histories for incoming ER cases, prioritizing stat and high-acuity patients, and support client communication regarding patient updates, treatment discussions, financial information, and follow-up recommendations.
• Coordinate ER and Critical Care admissions, discharges, transfers, hospitalized patient visits, and ongoing client communication in collaboration with the medical team.
• Facilitate communication between ER/ECC doctors, Veterinary Technicians, Veterinary Assistants, and Client Service Representatives to support efficient patient flow.
• Obtain outside medical records, laboratory results, and diagnostic information; facilitate transfer calls, specialty consultations, internal referrals, and follow-up scheduling as needed.
• Assist doctors and Veterinary Technicians with medical record organization and completion, maintaining accurate documentation in EzyVet and SmartFlow.
• Perform basic technical and patient care duties as needed, including submitting radiographs, running in-house laboratory testing, processing outside laboratory samples, preparing medications, and removing medical equipment for discharge.
• Prioritize workflow based on patient acuity and hospital needs while assisting the ER and Critical Care team during periods of high patient volume.

Qualifications

• Minimum one year of experience in veterinary medicine with a strong understanding of veterinary medical terminology, medical records, and emergency or critical care workflow.
• Excellent communication and interpersonal skills, with the ability to communicate effectively and compassionately with clients, doctors, Veterinary Technicians, Veterinary Assistants, and support staff.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, anticipate workflow needs, and remain effective in a fast-paced emergency veterinary hospital.
• Proficiency with electronic medical record systems; EzyVet and SmartFlow experience preferred.
• Ability to lift up to 50 lbs., stand, walk, and bend for extended periods, and work around animal waste, cleaning chemicals, and the hospital environment.

Fluent English speaking and reading skills required.

About the Hospital

Nashville Veterinary Specialists is a specialty veterinary hospital in Nashville, TN committed to providing excellent patient care while fostering a positive, respectful, and supportive workplace. Our team values collaboration, professional development, and creating an environment where Veterinary Technicians can continue enhancing their skills and seek guidance from experienced teammates.

Our newly renovated and expanded hospital provides a modern setting for advanced veterinary medicine and offers opportunities to work alongside experienced veterinary professionals across specialty services.

Surrounding Areas

Nashville Veterinary Specialists is located in Nashville, TN and serves surrounding communities including Franklin, Brentwood, Murfreesboro, Hendersonville, Gallatin, Mount Juliet, Smyrna, and surrounding Middle Tennessee communities.

Employee Referral Bonus

Employee referral bonus opportunities may be available. Please contact the hospital for current program details.

Considering Relocating?

A $2,500 relocation bonus is available to experienced candidates. If you are considering relocating to Nashville, TN for this opportunity, we encourage you to explore the area and learn more about joining our specialty team.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.