Veterinary Receptionist (PT30)

Southern Veterinary Partners; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary hospital in Indianapolis is seeking a compassionate Receptionist to join their dedicated healthcare team. This role involves scheduling appointments, managing client communications, and maintaining records in a supportive, family-like environment. With a commitment to exceptional care, you'll be integral in fostering client relationships and advocating for pet health.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays) - for eligible positions only

Educational assistance for veterinary technician programs

FREE doctor access 24/7 via Teladoc

Discounted Veterinary Care

Employee Assistance Program (EAP)

Qualifications

• Exceptional communication and customer service skills.
• Knowledge of veterinary medical terminology and procedures.
• Ability to handle stressful situations with good judgment.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain documentation through client and pet records.
• Advocate for pets through client education on health needs.

Skills

Customer Service

Communication

Critical Thinking

Organizational Skills

Tools

Veterinary Software

Job description

At The Downtown Veterinarian, we have provided exceptional veterinary care and services to the pets in our community for over 25 years We are seeking an experienced, skilled, and compassionate individual to join our healthcare team. Commitment to providing the very best of care to our patients, as well as supportive and empathetic communication skills with our clients, remain hallmarks of our practice.

Our hospital staff is experienced, well-trained, supportive, and committed to excellence. We treat our clients like family and each pet like our own. As pet owners ourselves, we believe in the importance of preventative care, with wellness exams being an essential component to our patients living longer, happier, and healthier lives.

As a full-service veterinary hospital, we offer state-of-the-art diagnostic testing, equipment, and surgical and dental services. We also believe in a healthy work-life balance. Our staff believe in a common mission, and we support each other in achieving it. We welcome you to join us.

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $12.35-$20.90/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).