Veterinary Receptionist - Per Diem

BluePearl Pet Hospital; Augusta (GA); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Trupanion pet insurance

Associate discounts on pet treatments

BluePearl University training

Continuing education allowance

Access to medical journals

Job summary

BluePearl Pet Hospital is seeking a Per Diem Veterinary Receptionist in Augusta, GA. The role requires prior veterinary medicine experience and involves greeting clients, answering phones, scheduling, and supporting the team in high-emotion situations.

You will be the first point of contact, delivering calm, compassionate service and ensuring clients understand appointment preparation and required steps for pet care. This position offers flexible as-needed hours.

Qualifications

• Prior veterinary medicine experience is required.
• Ability to manage front-desk duties and client communications.
• Comfort with high-emotion situations.

Responsibilities

• Greet clients at hospital entry with warm, professional acknowledgment.
• Maintain friendly eye contact, smile, and approachable demeanor.
• Be a compassionate listener and communicate clearly in person and on the phone.
• Speak clearly, slowly, and calmly to clients to ensure understanding.
• Assess each arrival for client and pet condition and determine emergency status.
• Determine whether an arrival is a 'stat' vs 'standard' emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance and provide accurate preparation guidance to clients.
• Offer emotional support and resources to grieving clients discreetly.
• Serve as liaison between clients and service agencies during handling of pet remains.

Skills

Veterinary reception experience

Excellent communication

Compassionate demeanor

Job description

BluePearl Pet Hospital is hiring for a Per Diem Veterinary Receptionist to help out as-needed! Prior Veterinary Medicine experience is required.

Pay Range: $17.00 - $24.50 / hour

This pay band is dependent on experience and advancement through our competency assessment tool.

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Veterinary Receptionist

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.