Veterinary Receptionist & Front Desk Specialist

Veterinary Practice Partners; Cottage Grove (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Structured onboarding & mentorship

Professional development

Employee pet discount

Job summary

Park Grove Pet Hospital in Cottage Grove, MN seeks a veterinary receptionist who excels in client service and teamwork. No prior veterinary experience required; onboarding will train you in veterinary workflows and terminology.

The role offers strong benefits, including healthcare, PTO, and a 401(k), with structured onboarding and mentorship. The position is full-time with four 10-hour shifts weekly, Monday through Friday, 7:50 AM–6:00 PM, and no weekend hours.

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience with veterinary or medical terminology; PIMS software experience is a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system

Skills

Front desk

Customer service

Phone system

Data entry

POS

Microsoft Office

Multitasking

Communication

Teamwork

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Park Grove Pet Hospital in Cottage Grove, MN seeks a veterinary receptionist who excels in client service and teamwork. No prior veterinary experience required; onboarding will train you in veterinary workflows and terminology.

The role offers strong benefits, including healthcare, PTO, and a 401(k), with structured onboarding and mentorship. The position is full-time with four 10-hour shifts weekly, Monday through Friday, 7:50 AM–6:00 PM, and no weekend hours.