Veterinary Receptionist - Evening/Weekend

VCA Animal Hospitals; Fishers (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in veterinary care is seeking dedicated individuals to join their Front Desk Reception team. This role is crucial for providing a welcoming experience for clients and their pets. As a 24-hour facility, the position offers flexible overnight and weekend hours, along with a shift differential for late-night shifts. The ideal candidate will have a passion for animals, strong communication skills, and a commitment to delivering exceptional service. If you are looking for a rewarding opportunity in a supportive environment, this position is perfect for you.

Benefits

Competitive Medical Insurance

Paid Short-term and Long-term Disability

Paid Paternity Leave

Generous Pet Discount

401(k) Plan

Paid Vacation/Sick Days

Qualifications

• 1+ year of customer service experience required.
• High School Diploma or equivalent is necessary.

Responsibilities

• Provide excellent customer service to clients visiting the facility.
• Schedule and confirm appointments while managing medical records.

Skills

Customer Service

Communication Skills

Compassion for Pets

Education

High School Diploma/GED

Job description

Ever thought of getting into the veterinary field? VCA Advanced Veterinary Care Center is a 24-hour emergency and referral center located in beautiful Fishers, IN, and we are looking to expand our Front Desk Reception team.

As we are a 24-hour facility and are experiencing growth in all areas, we have opportunities for overnight and rotating weekend hours. We are accepting full candidates, and a shift differential of $3/hour applies to all hours worked between 10p and 6am. Veterinary experience is a plus but is not required. We are looking for candidates that understand being the first contact for our clients is vital to their overall experience with us.

Why You Should Consider Us
At VCA AVCC, your compassion for pets and people is matched with a commitment to your professional growth. VCA offers a wide range of benefits that are extremely competitive. For full-time employees, this includes competitive medical insurance rates, paid short-term and long-term disability, paid paternity leave, a generous pet discount, and more.

ESSENTIAL FUNCTIONS:

1. Providing an excellent customer experience to every client that enters our facility. Includes greeting visitors, answering telephones, and assisting clients throughout their visit.
2. Scheduling and confirming appointments.
3. Presenting and explaining fees, including processing payments and assisting with credit applications.
4. Answering questions regarding products and services, including educating clients on non-medical pet care.
5. Managing medical records, charts, reports, and correspondence.
6. Assisting with keeping the facility clean and organized at all times.

QUALIFICATIONS:

1. At least one year of proven past experience providing excellent customer service through either employment or volunteer work.
2. High School Diploma/GED or equivalent.
3. Excellent listening and communication skills.
4. Compassion for pets and people—as well as awareness and understanding of others’ reactions.
5. The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.