Veterinary Receptionist - Day Shift

Innovetive Petcare; Knoxville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary center in Knoxville is looking for a compassionate Veterinary Receptionist to join their front desk team. This full-time position involves managing client interactions, facilitating communications, and providing essential administrative support in a fast-paced environment. The ideal candidate will have experience in client service, especially in veterinary settings, and demonstrate strong interpersonal skills.

Benefits

Comprehensive benefits package

401(k) with employer match

Employee discounts on veterinary services

Professional development support

Supportive team-based culture

Qualifications

• Minimum 1 year of experience in a veterinary reception or client service role.
• Strong proficiency with point-of-sale systems and administrative software.
• Calm under pressure with a passion for client service and animal care.

Responsibilities

• Greet clients warmly and manage check-ins/check-outs efficiently.
• Process transactions and maintain confidentiality in client communications.
• Provide clients with care instructions and educate them about procedures.

Skills

Interpersonal skills

Communication skills

Multitasking abilities

Detail-oriented

Calm under pressure

Client service

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

Point-of-sale systems

Administrative software

Job description

Veterinary Receptionist - Day Shift

Department: Receptionists

Employment Type: Full Time

Location: Knoxville, Tennessee

Compensation: $17.00 - $20.00 / hour

Description

At Animal Emergency & Specialty Center – Knoxville, we are committed to delivering exceptional emergency and specialty veterinary care to the pets and families who need us most. Our highly skilled and compassionate team provides 24/7 care with a patient-first philosophy, working collaboratively to ensure the best outcomes for every pet.

We are currently seeking a Veterinary Receptionist to join our front desk team! This full-time, day-shift opportunity includes a rotating weekend and holiday schedule to ensure consistent hospital support.

If you're passionate about client service, thrive in a fast-paced veterinary environment, and want to make a difference in the lives of pets and their people—this may be the perfect fit for you.

Job Type: Full-Time | Day Shift | Weekend & Holiday Rotation Required
Compensation:$17 - $20/hr based on experience
Location:10213 Kingston Pike, Knoxville, TN 37922

What You’ll Do

As the welcoming face of our hospital, you'll play a vital role in the client experience. You’ll be responsible for delivering compassionate, professional support during emergency and specialty visits, helping clients navigate often stressful situations with clarity and care.

Key Responsibilities:

Client Experience & Communication

• Greet and engage clients in a warm, compassionate, and professional manner
• Manage check-ins and check-outs efficiently, ensuring accurate records and a smooth experience
• Communicate updates regarding patient care, status, and treatment plans clearly and empathetically

Administrative & Financial Support

• Process point-of-sale transactions, collect payments, and manage financial records with precision
• Maintain confidentiality and accuracy in all client communications and documentation
• Assist with preparation and upkeep of medical records and appointment schedules

Client Education & Support

• Provide clients with post-care instructions and answer questions about treatment plans or medications
• Educate clients about emergency procedures and ensure clear understanding of next steps

Team Collaboration & Coordination

• Facilitate timely communication between clients and veterinary teams
• Support coordination of specialty consultations and patient referrals
• Help maintain a clean, organized, and welcoming reception area

What We’re Looking For

Preferred Qualifications:

• Minimum 1 year of experience in a veterinary reception or client service role (emergency/specialty experience a plus)
• High school diploma or equivalent required; Associate’s degree or higher is a plus
• Strong proficiency with point-of-sale systems and administrative software

Skills & Attributes for Success:

• Exceptional interpersonal and communication skills
• Detail-oriented and organized with strong multitasking abilities
• Calm under pressure and able to thrive in a fast-paced, team-oriented environment
• Passionate about client service and animal care
• Flexible and dependable with a willingness to work weekends and holidays as needed

What We Offer

• Competitive hourly pay
• Comprehensive benefits package: health, dental, vision, life & accident insurance
• 401(k) with employer match
• Employee discounts on veterinary services and products
• Professional development and continuing education support
• Supportive, team-based culture that values work-life balance